assistant manager to store manger resume example with 8+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Talented Assistant Manager with an analytical and driven approach to continuous improvement. Supports store operations leadership with knowledgeable, efficient assistance while supervising team members and promoting positive behaviors. Good financial sense with a top-notch planning and problem-solving abilities. Creative Assistant Manager promotes proactive management of team activities and store operations. Skillfully monitors processes to meet changing demands, increase efficiency and boost revenue. Exceptional leadership for sales, customer service, and service clerk employees.

  • Problem-Solving
  • Customer Service Management
  • Store Opening and Closing
  • Team Leadership
  • Team Building and Leadership
  • Decision Making
  • Inventory Control
  • Mentoring and Coaching
  • Hiring and Training
  • Employee Motivation
  • Work Planning and Prioritization
  • POS Systems
  • Goal Setting
  • Focus and Follow-Through
  • Pricing and Markdowns
  • Sales Tracking
  • POS Systems Operations
  • Training Management
  • Assignment Delegation
  • Problem Anticipation and Resolution
  • Management Team Building
  • Performance Evaluation and Monitoring
  • Originality and Creativity
  • Hiring and Onboarding
  • Marketing and Promotions
  • Performance Assessment
  • Quality Assurance
  • Administrative Management
  • Business Leadership
  • Records Organization and Management
  • Process Improvements
  • Operations Oversight
  • Budget Control
  • Policy Development and Enforcement
  • Department Oversight
  • Mathematical Calculation and Reasoning
  • Supplier Monitoring
  • Human Resources Oversight
  • Cost Reduction
  • Financial Statement Review
  • Resource Allocation
  • Finance and Accounting Oversight
  • Revenue Forecasting
  • Program Optimization
Assistant Manager to Store Manger, 05/2015 to 02/2018
Firstservice ResidentialWashington, DC,
  • Assisted in the continuous development of effective store associates to achieve desired sales and results.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Coached and developed store associates through formal and informal interactions.
  • Oversaw aspects of maintenance, inventory, and daily activity management.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Provided mentorship for employees to generate sales, promote effective upselling, and cross-sell to improve retail productivity.
  • Led teams in planning, implementation, and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Handled complaints from customers by empathetically listening, recording details, and offering solutions.
  • Oversaw coaching and guidance of store employees to foster advancement in work operations.
  • Maintained inventory by checking merchandise to determine levels.
  • Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
  • Reviewed inventory and sales records to prepare reports for management and budget departments.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Oversaw daily operations of the store, including inventory and supply restocking, cash-handling, and assisting customers.
  • Assisted customers, answered questions, and, resolved problems for stellar customer service.
  • Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
  • Oversaw daily operations by delegating tasks, managing shift changes, and conducting keyholder duties to open and close business.
  • Oversaw inventory receiving, stocking, pricing, and returns by coordinating with vendors and directing employees.
  • Recruited, interviewed, and hired qualified employees to provide top-quality service.
  • Coordinated merchandising by planning floor layouts and displays, guiding resets, and directing sales signage placement.
  • Scheduled staff to assign employee shifts according to departmental and business needs.
  • Created engaging merchandise presentations to motivate impulse purchases.
  • Measured goal achievement by evaluating daily cash flow, reviewing sales reports, and producing financial statements.
  • Analyzed inventory trends to guide product ordering and develop sales promotions to minimize overstock.
Administrative Assistant, 04/2010 to 06/2013
CapitalsourceSan Diego, CA,
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Directed customer communication to appropriate department personnel.
  • Tracked and submitted employee timesheets to prepare for payroll processing.
  • Managed inventory to ensure all supplies were in stock and within budget.
  • Composed correspondence, reports and meeting notes.
  • Organized both physical and digital files and updated reports to coordinate project materials.
  • Maintained accurate department and customer records.
  • Responded effectively to sensitive inquiries or complaints.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Inventoried and ordered supplies for office.
  • Prepared and prioritized calendars and correspondence.
  • Coordinated appointments, meetings and conferences.
  • Utilized editing programs to proofread content for typo-free emails, memos and documentation.
  • Scheduled appointments, meetings and events for management staff.
  • Scheduled staff and monitored resource allocation to provide optimal coverage and service.
  • Monitored office equipment and scheduled repairs.
  • Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.
  • Answered phones to direct callers, schedule appointments and provide general office information.
  • Greeted visitors or callers to handle questions or direct to appropriate staff.
  • Received and routed incoming calls and correspondence to promote timely communication.
  • Answered and routed telephone calls and took messages.
  • Obtained scanned records and uploaded to database.
  • Delivered exceptional customer service through direct communication with clients and team members.
  • Responded to client and vendor inquiries via email and telephone, providing updated and accurate information.
  • Oversaw office inventory and timely reordering of supplies.
  • Processed financial documents, contracts, expense reports and invoices.
  • Assisted with payroll preparation and entered data into cumulative payroll document.
  • Managed incoming and outgoing mail, filing and meeting coordination.
  • Automated office operations by managing internal and external customer correspondence, record tracking and data communications.
  • Organized training, client meetings, team meetings and events.
  • Met incoming guests and clients, offering immediate assistance.
  • Responded to inquiries via email, telephone and social media platforms.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Drafted agendas, meeting notes and other documents to enhance collaborative process.
  • Monitored office supply inventory and replenishment and liaised with vendors to negotiate optimal pricing.
  • Prepared payroll documents and maintained databases for financial offices.
  • Wrote email messages, memos and business letters for management and proofread documentation to provide error-free correspondence.
  • Oversaw invoicing and billing functions, achieving consistent and accurate payments.
  • Inventoried and ordered supplies to maintain consistent access to required items.
  • Checked stock to determine inventory levels and maintain office supply products.
  • Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
  • Developed and continuously improved digital filing and document management protocols.
  • Generated office correspondence and reports.
  • Oversaw company database and verified accurate updates and proper file management.
  • Provided top quality control, eliminating downtime to maximize revenue.
  • Created and revised systems and procedures by analyzing operating practices, recordkeeping systems, office layout and budgetary requirements.
  • Scheduled appointments and events and coordinated venue space and catering services.
  • Directed clients and guests to correct departments, rooms and staff members.
  • Assisted with basic accounting functions by reconciling company credit card, petty cash and expense reports.
  • Processed incoming mail and packages and placed envelopes in bins for employees.
  • Tracked project performance data to generate reports and keep management informed of important trends.
  • Organized conference room space and materials for internal and customer meetings, took notes and distributed meeting minutes to support executive needs.
  • Coordinated employee recruitment, performance evaluation and termination activities.
  • Assisted with special projects supporting sales and marketing campaigns.
  • Liaised with team members to assist in employee conflict resolution.
  • Mitigated financial discrepancies by accurately managing bank account transactions, Star builder system journal entries, A/P and A/R.
  • Managed daily schedules and sales leads for all Sr. and Jr. Loan Officers.
  • Reviewed company budget development and adherence and provided cost projection reports to inform decision-makers.
  • Assisted with corporate rollout of merit planning tool, aiding in design and development processes.
  • Drafted professional business documents for various managers and executives.
  • Arranged domestic and international travel, hotel and transportation needs for staff.
  • Collaborated with management staff in meetings, took meticulous notes and distributed minutes to attendees.
  • Managed electronic calendars using Excel Spreadsheets and Balance statements plus income statements and scheduled meetings, appointments and conference calls.
Bank Teller, 03/2000 to 06/2002
BB&T BankCity, STATE,
  • Cashed customer checks, verified identification, and checked account balances by bank policy.
  • Reconciled cash and checks against computer records at end of shift.
  • Responded to and assisted customers with account inquiries and updates.
  • Entered transactions into the computer and issued customer receipts.
  • Explained bank services, financial products, and applicable fees to customers.
  • Identified customer financial needs, goals, and objectives and offered appropriate financial products to suit needs.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Ordered checks, placed stop payment orders, and conducted additional special services for customers.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Welcomed customers and offered pleasant service during the entire transaction.
  • Served a large number of customers during high volume shifts and remained composed and professional in stressful situations.
  • Maintained confidentiality of bank records and client information.
  • Researched and resolved customer issues on personal savings, checking, and lines of credit accounts.
  • Adhered to financial services security and audit procedures.
  • Directed specific questions to appropriate branch personnel.
  • Issued and redeemed money orders, cashier checks, traveler's checks, and savings bonds.
  • Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
  • Used a strong knowledge of banking products and services to confidently educate customers about features, benefits, and pricing.
  • Cross-sold bank products by answering inquiries, and informing customers of new services and promotions.
  • Built and maintained client relationships through quality, personalized interactions.
  • Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
  • Delivered exceptional service to customers in person or over the telephone.
  • Entered customer transactions into computers to record transactions and issue computer-generated receipts.
Education and Training
Bachelor of Science: Business Management, Expected in 03/2023 to Strayer University - Washington, DC
  • Awarded: Certificate for President List
  • GPA: 4.0
  • Certificate: for Student Success Mentoring Training
  • Business Plans Thesis
  • Feasibility Analysis Thesis
  • 4.0 GPA
  • Member of [PHI THETA KAPPA Honor Society], 2022
BBA: Business Management, Expected in 11/2021 to Independence University - Salt Lake City, UT
  • Dean's List - Honor Role List - President List
  • 4.0 GPA
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Resume Overview

School Attended

  • Strayer University
  • Independence University

Job Titles Held:

  • Assistant Manager to Store Manger
  • Administrative Assistant
  • Bank Teller


  • Bachelor of Science
  • BBA

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