Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Results-oriented Manager focused on increasing profits, reducing costs, inventory management and transforming customer service standards.

  • Business administration
  • Negotiation
  • Staff management
  • Relationship building
  • Fluent in : Romanian, Russian and English
  • Back office operations
  • Organizing Mail
  • Purchase orders organization
  • Administrative support
  • ServSafe Manager
Work History
Assistant Manager Guest Relations VIP, 07/2019 to Current
Regal Cinemas CorporationLong Beach, CA,
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Motivated and rewarded employees to improve engagement.
  • Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
  • Consistently offered personalized recommendations for guest activities based on detailed conversations with clients upon arrival.
  • Remained available hours daily to respond to guest needs, complaints or inquiries.
  • Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
  • Restructured lines of communication with housekeeping to make sure guests were satisfied with timeliness and quality of housekeeping services.
  • Orchestrated temporary storage and delivery of luggage items for guests upon request.
  • Enhanced response and resolution systems to meet changing demands.
  • Oversaw regulated greeting and internal processing of guests upon arrival.
  • Surveyed guests to check for areas in need of improvement.
  • Supervised team of 8 front desk agents and helped to resolve issues arising during shifts.
  • Remained available12-14 hours daily to respond to guest needs, complaints or inquiries.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
Manager / Service Writer, 05/2015 to 05/2019
Universal Motor Cars/Zip Zap AutoCity, STATE,
  • Met with customers to discuss service needs and offer available solutions.
  • Presented different repair options to customers to help each person make appropriate choices.
  • Worked effectively with repair staff and parts providers, staying current on availability and service processes.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Logged work orders and change orders into Mitchell1 and Mitchell international database to track job status.
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Kept rental records in Mitchell 1 software, accurately detailing customer information, payment processes and equipment conditions.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Inspected rental equipment before and after rentals, marking changes in conditions and charging customers when necessary.
  • Followed up with customers during and after installations to verify satisfaction.
  • Developed written plans and obtained customer consent to proceed.
  • Set and administered department budgets for expenditures, materials and labor.
Server/Bartender/Manager, 01/2010 to 04/2015
Tortilla FlatsCity, STATE,
  • Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
  • Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus using micros.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Greeted and maintained relationships with regular customers.
  • Bussed and reset 30 tables per shift, working efficiently to keep dining room and work areas clean.
Waitress, 05/2008 to 10/2010
Buffalo Thunder Resort CasinoCity, STATE,
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
: Law (Pre-Law), Expected in
Academy Of Economic Studies Of Moldova - Chișinău, Chișinău
High School Diploma: , Expected in 2005
Liceul Teoretic Nicolae Mihai - Moldova,

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Resume Overview

School Attended

  • Academy Of Economic Studies Of Moldova
  • Liceul Teoretic Nicolae Mihai

Job Titles Held:

  • Assistant Manager Guest Relations VIP
  • Manager / Service Writer
  • Server/Bartender/Manager
  • Waitress


  • High School Diploma

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