Assistant Manager Guest Relations Manager Resume Example
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ASSISTANT MANAGER GUEST RELATIONS MANAGER
Professional Summary
Results-oriented Manager focused on increasing profits, reducing costs, inventory management and transforming customer service standards.
Skills
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Work History
Assistant Manager Guest Relations VIP, 07/2019 to Current
Regal Cinemas Corporation – Long Beach , CA
Regal Cinemas Corporation – Long Beach , CA
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Motivated and rewarded employees to improve engagement.
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Consistently offered personalized recommendations for guest activities based on detailed conversations with clients upon arrival.
- Remained available hours daily to respond to guest needs, complaints or inquiries.
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
- Restructured lines of communication with housekeeping to make sure guests were satisfied with timeliness and quality of housekeeping services.
- Orchestrated temporary storage and delivery of luggage items for guests upon request.
- Enhanced response and resolution systems to meet changing demands.
- Oversaw regulated greeting and internal processing of guests upon arrival.
- Surveyed guests to check for areas in need of improvement.
- Supervised team of 8 front desk agents and helped to resolve issues arising during shifts.
- Remained available12-14 hours daily to respond to guest needs, complaints or inquiries.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
Manager / Service Writer, 05/2015 to 05/2019
Universal Motor Cars/Zip Zap Auto – City , STATE
Universal Motor Cars/Zip Zap Auto – City , STATE
- Met with customers to discuss service needs and offer available solutions.
- Presented different repair options to customers to help each person make appropriate choices.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Logged work orders and change orders into Mitchell1 and Mitchell international database to track job status.
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Kept rental records in Mitchell 1 software, accurately detailing customer information, payment processes and equipment conditions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Inspected rental equipment before and after rentals, marking changes in conditions and charging customers when necessary.
- Followed up with customers during and after installations to verify satisfaction.
- Developed written plans and obtained customer consent to proceed.
- Set and administered department budgets for expenditures, materials and labor.
Server/Bartender/Manager, 01/2010 to 04/2015
Tortilla Flats – City , STATE
Tortilla Flats – City , STATE
- Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus using micros.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Greeted and maintained relationships with regular customers.
- Bussed and reset 30 tables per shift, working efficiently to keep dining room and work areas clean.
Waitress, 05/2008 to 10/2010
Buffalo Thunder Resort Casino – City , STATE
Buffalo Thunder Resort Casino – City , STATE
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Education
Law (Pre-Law)Academy Of Economic Studies Of Moldova - City, State
High School Diploma: 2005
Liceul Teoretic Nicolae Mihai - City
Liceul Teoretic Nicolae Mihai - City
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Resume Overview
School Attended
- Academy Of Economic Studies Of Moldova
- Liceul Teoretic Nicolae Mihai
Job Titles Held:
- Assistant Manager Guest Relations VIP
- Manager / Service Writer
- Server/Bartender/Manager
- Waitress
Degrees
- Law (Pre-Law)
High School Diploma : 2005
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