assistant manager guest relations manager resume example with 12+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Results-oriented Manager focused on increasing profits, reducing costs, inventory management and transforming customer service standards.
Skills
Business administration
Negotiation
Staff management
Relationship building
Fluent in : Romanian, Russian and English
Back office operations
Organizing Mail
Purchase orders organization
Administrative support
ServSafe Manager
Work History
Assistant Manager Guest Relations VIP, 07/2019 - Current Regal Cinemas Corporation – Long Beach, CA,
Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Motivated and rewarded employees to improve engagement.
Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
Consistently offered personalized recommendations for guest activities based on detailed conversations with clients upon arrival.
Remained available hours daily to respond to guest needs, complaints or inquiries.
Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
Restructured lines of communication with housekeeping to make sure guests were satisfied with timeliness and quality of housekeeping services.
Orchestrated temporary storage and delivery of luggage items for guests upon request.
Enhanced response and resolution systems to meet changing demands.
Oversaw regulated greeting and internal processing of guests upon arrival.
Surveyed guests to check for areas in need of improvement.
Supervised team of 8 front desk agents and helped to resolve issues arising during shifts.
Remained available12-14 hours daily to respond to guest needs, complaints or inquiries.
Greeted and assisted guests by gathering information pertaining to reservations or requests.
Manager / Service Writer, 05/2015 - 05/2019 Universal Motor Cars/Zip Zap Auto – City, STATE,
Met with customers to discuss service needs and offer available solutions.
Presented different repair options to customers to help each person make appropriate choices.
Worked effectively with repair staff and parts providers, staying current on availability and service processes.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Logged work orders and change orders into Mitchell1 and Mitchell international database to track job status.
Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Met with customers to discuss service needs and develop effective and practical solutions.
Kept rental records in Mitchell 1 software, accurately detailing customer information, payment processes and equipment conditions.
Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
Inspected rental equipment before and after rentals, marking changes in conditions and charging customers when necessary.
Followed up with customers during and after installations to verify satisfaction.
Developed written plans and obtained customer consent to proceed.
Set and administered department budgets for expenditures, materials and labor.
Server/Bartender/Manager, 01/2010 - 04/2015 Tortilla Flats – City, STATE,
Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
Upsold daily specials and beverage promotions to exceed daily sales goals.
Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus using micros.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Greeted and maintained relationships with regular customers.
Bussed and reset 30 tables per shift, working efficiently to keep dining room and work areas clean.
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