Store Manager focused on maximizing productivity and increasing customer base. Believes exceptional customer service is essential to retail success.
Excellent customer service skills
Staff training and development
Hourly shift management
Bank deposit procedures
Opening and closing procedures
01/2006 to 03/2014
Assistant Liquor Store Manager 2 Fine Wine and Good Spirits Store #1514 – Wayne, PA Carry key responsibilities, assisting in opening and closing of the store and supervise authorized policies and procedures for front-end operations.
Supervise and train cashiers/baggers in timely, efficient exchange at registers, with ringing transactions accurately, recording prices, unit, subtotaling taxable items, and making change for cashier transactions.
Handling any check, Credit Card or EBT problems.
Take charge of any refunds, returns, complaints.
Work closely with the manager to retain customers and build our customer base by providing outstanding customer service.
Control cash functions, getting change from safe, bank deposits and submitting end of day reports.
Supervise timely answering of telephone calls, using professional telephone etiquette.
Providing front-end employees with stocking and merchandising duties, giving leadership, direction, mentorship and follow up.
Ordering responsibilities and checking in vendor deliveries.
Assisting with miscellaneous operations as requested by the manager.
Follows safety policies and procedures protecting employees, customers and equipment, and store security.
Following and supervising employees on state liquor store sales and licensee sales laws.
04/2002 to 07/2005
In Store Marketing Department ManagerSears – Media, PA Coordinate marketing activities to promote products and services, working with advertising and promotion managers.
Direct the training of marketing staff and oversee their daily activities.
Obtain plans from display designers or display managers and discuss their implementation with supervisors.
Consult with advertising staff to determine type of merchandise to be featured and time and place for each display.
Change or rotate window displays, interior display areas, or signage to reflect changes in inventory or promotion.
Arrange properties, furniture, merchandise, backdrops, or other accessories, as shown in prepared sketches.
Construct or assemble displays or display components from fabric, glass, paper, or plastic, using hand tools or woodworking power tools, according to specifications.
Collaborate with others to obtain products or other display items.
Use computers to produce signage.
Store, pack, and maintain records of props and display items.
10/1999 to 04/2002
Bank TellerSB1 Federal Credit Union – Philadelphia, PA Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
Enter customers' transactions into computers to record transactions and issue computer-generated receipts.
Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.
Prepare and verify cashier's checks.
Carry out special services for customers, such as ordering bank cards and checks.
Process transactions such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits.
Identify transaction mistakes when debits and credits do not balance.
Receive mortgage, loan, or public utility bill payments, verifying payment dates and amounts due.
Resolve problems or discrepancies concerning customers' accounts.
Obtain and process information required for the provision of services, such as opening accounts, savings plans, and purchasing bonds.
Explain, promote, or sell products or services such as travelers' checks, savings bonds, money orders, and cashier's checks, using computerized information about customers to tailor recommendations.
Quote unit exchange rates, following daily international rate sheets or computer displays.
06/1995 to 08/1999
Assistant Store ManagerWawa – Media, PA
Manage staff, preparing work schedules and assigning specific duties.
Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
Counted cash drawers and made bank deposits.
Trained and developed new associates on POS system and key sales tactics.
High School Diploma: Bellows Falls Union High School - Bellows Falls, VT
Sales and product training at Wawa's Training Center in Media PA
On-line Store Operations and Management training required by Sears
Required Managerial training class at PLCB regional offices in Philadelphia