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assistant hospital housekeeping officer quality assurance specialist resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Smart and focused individual proudly touting exemplary skills and proficiency in Microsoft software. Successful leader with more than 10 years of experience in developing capable teams. Dedicated to top-notch quality assurance. Responsible Quality Assurance Officer with more than 10 years of expertise developing top-notch skills in policy and procedures. A true leader experienced in the Environmental services profession. Ready to take on the challenges for AgTac Services in an exciting new position. Multi-tasking Quality Assurance Officer trained to handle issues and remain level-headed at all times. Offering over 10 years of expertise overseeing contract requirements for the Department of Defense Army in the Environmental services industry. Enthusiastic personality with skills in foreseeing problems and solving them before they become an issue and training and mentoring staff. Systematic Quality Assurance Manager with an excellent eye for detail and a knack for devising and establishing effective quality procedures, standards, and specifications. Talented at clearly specifying quality requirements with suppliers and monitoring procedure performance. Laborious Quality Assurance Manager with distinguished understanding of Microsoft use and meticulous inspections. Committed to quality service and products with high standards of organization and multitasking. Adept at Microsoft use and streamlining inspection processes. Customer-focused Quality Assurance Manager with 10 years of experience in Environmental Services. Successful at internal audits and correctly forecasting product markets for accurate supplying. Skilled at working with customers and clients to ensure fantastic service. Detail-oriented Quality Assurance Manager with 10 years of experience. Effective at long-term goal planning and supervising team members. Successful at troubleshooting cleaning solution issue and equipment repairs. Meticulous Quality Assurance Manager adept at assessing product quality and manufacturing processes. Detail-oriented and knowledgeable of the QA process. Committed to ensuring all processes are compliant with company rules and standards. Service-minded Quality Assurance Manager looking to tackle new responsibilities and build upon skills as a Janitorial Account Manager in Knob Noster or the surrounding area. Dedicated to defining a set of quality criteria and ensuring all criteria is adhered to. Proficient in auditing suppliers and service providers and implementing corrective and preventive action programs.

Skills
  • Audit programs
  • Quality assurance processes
  • Quality assurance experience
  • Human resource management
  • Operation monitoring
  • Inspections
  • Employee training
  • Presentations
  • Budget preparation
  • Data collection
  • Staff mentoring
  • Materials testing
  • Inspections and audits
  • Product inspections
  • Safety procedures
  • Testing protocols
  • Technical writing
  • Correction plans
  • Sampling procedures
Experience
Assistant Hospital Housekeeping Officer/Quality Assurance Specialist, 07/2017 - 09/2021
Department Of Defense Gahanna, OH,
  • Identified problematic areas deviated from quality standards and recommended corrective actions.
  • Maintained up-to-date knowledge of company and federal regulations to drive product quality, consistency and compliance.
  • Coached and offered improvement insight to team of [Number] employees, boosting efficiency in [Type] department.
  • Trained [Job Title]s and [Job Title]s in quality assurance methods and techniques onsite and remotely.
  • Extensively researched issues and implemented quality assurance plans using [Skill].
  • Established procedures and quality standards.
  • Reviewed current standards and policies.
  • Kept records of quality reports and statistical reviews.
  • Supervised and guided inspectors, technicians and other staff.
  • Established product specifications and quality assurance practices.
  • Reviewed customer interactions and activity reports to identify and address concerns.
  • Fielded customer complaints and rectified service issues.
  • Monitored product trends and suggested changes.
  • Appraised customers' requirements and worked to maintain high satisfaction.
  • Checked production performance for compliance with process standards.
  • Consulted with management and personnel to educate on QA standards.
  • Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues.
  • Inspected and repaired products to meet project expectations.
  • Collaborated with management to discuss effective plans for resolving major quality problems.
  • Managed quality operations to comply with contracts, company policies and safety protocols.
  • Maintained quality management structure by conducting continuous reviews.
  • Maintained policy, procedures, work instructions and projects for quality and continuous improvement agendas.
  • Performed detailed inspections and standardized tests on product samples to assess compliance with tolerances.
  • Tested products throughout production process to determine performance, characteristics and dimensions.
  • Tracked findings, completed documentation and generated reports.
  • Optimized tools and equipment to reduce errors.
  • Investigated performance to maintain employee adherence to quality and safety policies.
  • Evaluated data and created reports to indicate deviations from standards.
  • Recorded test data and applied statistical quality control procedures.
  • Researched and explored quality issues to report compliance.
  • Determined corrective actions and developed plans to facilitate changes.
  • Communicated cross-functionally to drive timely resolutions, quality control and process feedback.
  • Recommended improvements to systems and procedures for increased productivity.
  • Audited internal processes and procedures for quality and compliance purposes.
  • Implemented internal auditing practices to create standards and statutory obligation compliance reports.
  • Enhanced customer satisfaction ratings by building client rapport and timely resolving crises and issues.
  • Crafted quality control tests to analyze data for process improvement initiatives.
  • Trained and advised 20 new employees in a year.
  • Inspected, removed and replaced malfunctioning equipment and tools while routinely cleaning and maintaining tools and equipment to minimize workflow disruptions.
  • Devised and enacted improvements to quality assurance program.
  • Partnered with contracted Site Manager to create and facilitate employee training on quality systems.
  • Inspected non-conforming parts and conducted root cause analysis.
  • Coordinated regulatory inspections and documentation.
  • Reported on internal and external outcomes of quality activities project stakeholders.
Custodial General Foreman, 07/2016 - 07/2017
Department Of Defense Army City, STATE,
  • Followed rules and regulations to keep job sites safe for workers, contractors and visitors.
  • Reviewed blueprints and specifications prior to starting job to fully understand project scope.
  • Documented labor hours, crew attendance and individual performance.
  • Estimated time, material and labor costs used in project plans.
  • Analyzed job sites to mitigate risks.
  • Performed final walkthrough's of each job and prepared reports.
  • Recorded job supplies, parts, equipment and employee hours.
  • Created work crew schedules and delegated assignments.
  • Added log entries and wrote estimated timeframe reports.
  • Delegated work to team members and checked for completion in compliance with company guidelines and customer needs.
  • Prepared and planned worksites to help jobs run smoothly.
  • Delegated duties to employees based on skillset.
  • Performed final walkthroughs of each job and prepared reports.
Hospital Housekeeping Officer/Quality Assurance Specialist, 06/2014 - 07/2016
Department Of Defense Army City, STATE,
  • Identified problematic areas deviated from quality standards and recommended corrective actions.
  • Maintained up-to-date knowledge of company and federal regulations to drive product quality, consistency and compliance.
  • Coached and offered improvement insight to team of [Number] employees, boosting efficiency in [Type] department.
  • Trained [Job Title]s and [Job Title]s in quality assurance methods and techniques onsite and remotely.
  • Extensively researched issues and implemented quality assurance plans using [Skill].
  • Established procedures and quality standards.
  • Reviewed current standards and policies.
  • Kept records of quality reports and statistical reviews.
  • Supervised and guided inspectors, technicians and other staff.
  • Established product specifications and quality assurance practices.
  • Reviewed customer interactions and activity reports to identify and address concerns.
  • Fielded customer complaints and rectified service issues.
  • Monitored product trends and suggested changes.
  • Appraised customers' requirements and worked to maintain high satisfaction.
  • Checked production performance for compliance with process standards.
  • Consulted with management and personnel to educate on QA standards.
  • Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues.
  • Inspected and repaired products to meet project expectations.
  • Collaborated with management to discuss effective plans for resolving major quality problems.
  • Managed quality operations to comply with contracts, company policies and safety protocols.
  • Maintained quality management structure by conducting continuous reviews.
  • Maintained policy, procedures, work instructions and projects for quality and continuous improvement agendas.
  • Performed detailed inspections and standardized tests on product samples to assess compliance with tolerances.
  • Tested products throughout production process to determine performance, characteristics and dimensions.
  • Tracked findings, completed documentation and generated reports.
  • Optimized tools and equipment to reduce errors.
  • Investigated performance to maintain employee adherence to quality and safety policies.
  • Evaluated data and created reports to indicate deviations from standards.
  • Recorded test data and applied statistical quality control procedures.
  • Researched and explored quality issues to report compliance.
  • Determined corrective actions and developed plans to facilitate changes.
  • Communicated cross-functionally to drive timely resolutions, quality control and process feedback.
  • Recommended improvements to systems and procedures for increased productivity.
  • Audited internal processes and procedures for quality and compliance purposes.
  • Implemented internal auditing practices to create standards and statutory obligation compliance reports.
  • Enhanced customer satisfaction ratings by building client rapport and timely resolving crises and issues.
  • Crafted quality control tests to analyze data for process improvement initiatives.
  • Trained and advised [Number] new employees in [Year].
  • Inspected, removed and replaced malfunctioning equipment and tools while routinely cleaning and maintaining tools and equipment to minimize workflow disruptions.
  • Devised and enacted improvements to quality assurance program.
  • Partnered with [Job title] to create and facilitate employee training on quality systems.
  • Inspected non-conforming parts and conducted root cause analysis.
  • Coordinated with management team to prioritize sustainable cost savings plans.
  • Reported on internal and external outcomes of quality activities project stakeholders.
Custodial Worker Supervisor, 10/2011 - 06/2014
Department Of Defense Army City, STATE,
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
  • Handled and stored hazardous chemicals safely to prevent injury or illness.
  • Notified building managers about needed repairs to maintain public safety.
  • Stripped, sealed, finished and polished floors to maintain appearance and remove scratches.
  • Maintained janitorial equipment and performed minor repairs to extend machine life and avoid malfunctions.
  • Operated carpet extractors and floor buffers while adhering to corporate safety measures.
  • Reduced cleaning time significantly while maintaining company quality standards.
  • Wet and spot mopped to clean floors and other surfaces in public corridors.
  • Checked and stocked inventory throughout facility to meet expected demands.
  • Moved equipment and furniture to thoroughly clean space.
  • Maintained building interiors with routine deep cleaning of high-traffic areas.
  • Maintained accountability for building keys, master keys and access cards.
  • Operated industrial cleaning equipment to quickly complete custodial tasks.
  • Operated compactors and balers to discard cardboard boxes and trash.
  • Gathered and emptied trash cans and disposed of bags.
  • Cleaned floors and surfaces by sweeping, mopping, dusting and polishing.
  • Sanitized and deep cleaned bathroom floors and surfaces.
  • Mopped and waxed floors, dusted, deep cleaned bathrooms and removed trash to keep buildings in clean and orderly condition.
  • Stored, used and disposed of cleaning chemicals and supplies.
  • Stocked, sanitized, cleaned and inspected restrooms.
  • Disposed of waste and gathered individual trash bags to place in receptacles.
  • Dusted and wiped furniture and fixtures.
  • Completed sweeping and vacuuming, glass cleaning and trash collecting.
  • Monitored cleaning supply levels and requested reordering when inventory ran low.
  • Read and followed company, customer and safety rules, policies and procedures.
  • Notified superiors of damaged fixtures, dispensers and furniture or building issues.
  • Swept and power washed outside building to keep sidewalks and parking lot clean.
  • Sorted and disposed of trash and recycling materials to keep common areas clean and organized.
  • Recorded routine inspection and maintenance activities.
  • Reported interior and exterior maintenance needs to managers.
  • Responded promptly to requests to clean and sanitize areas after accidents.
  • Responded to emergency cleaning requests to meet client expectations.
  • Organized custodial closets to easily find equipment and supplies.
  • Maintained inventory of cleaning supplies and documented items requiring reorder.
  • Adhered to safety processes for manual and electric cleaning equipment to minimize risk.
  • Assessed functionality of cleaning equipment and performed repairs when needed.
Education and Training
High School Diploma: , Expected in 05/1985
-
Houston High School - Houston, MO
GPA:
Status -

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Resume Overview

School Attended

  • Houston High School

Job Titles Held:

  • Assistant Hospital Housekeeping Officer/Quality Assurance Specialist
  • Custodial General Foreman
  • Hospital Housekeeping Officer/Quality Assurance Specialist
  • Custodial Worker Supervisor

Degrees

  • High School Diploma

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