Well-qualified, customer service focused individual with 15 years banking experience, seeking a challenging position in the financial industry.
Extensive experience in the financial industry
Cash handling expertise
Thorough knowledge of various computer programs
Superior customer service and communication skills
Assistant Head Teller, 08/2010
to 03/2013 TD Bank – Lewiston,
Assisted the Head Teller in daily functions of the teller line and assumed delegation of all duties in the absence of the Head Teller.
Assisted in the supervision of the teller operations area by assigning work, scheduling breaks, answering questions, solving problems, and helping with complex transactions and sensitive member relations problems.
Assisted in the training and cross-training of the teller staff.
Provided consistent support to teller line by functioning as a full time teller in order to minimize customer waiting time.
Coordinated daily cash reconciliation at a high-volume location.
Assisted in the development of teller product knowledge, coached tellers to make appropriate referrals in an effort to achieve referral goals, and consistently lead by example in the achievement of individual and branch referral goals.
Assisted the Head Teller with audits of teller drawers, as well as conducted audits of the Head Teller.
Maintained accountability of large amounts of cash flow, including ordering, receiving, verifying, and distributing cash, as the Vault Custodian.
Opened accounts, while cross-selling bank products and services based on customer needs.
to Current Camden National Bank – Topsham,
Performs daily responsibilities such as account transactions, account maintenance, customer correspondence, and completing delegated reports and projects as scheduled.
Promotes and maintains positive relations with all contacts, customers and potential customers.
Maintains accountability of large amounts of cash flow, including ordering, receiving, verifying, and distributing cash, as the Vault Custodian.
Resolves problems or discrepancies concerning customer accounts.
Maintains a well-developed working knowledge of the complete line of products and services offered, in an effort to best meet the needs of the customer/potential customer.
Bachelor's Degree: Business Management,
Current University of Maine at Augusta - Augusta,
Associate's Degree: Criminal Justice,
2005 University of Maine at Augusta - Augusta,
Maine Criminal Justice
High School Diploma: 1993 Vineland Senior High School - Vineland,