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Assistant Head Coach (Manager) Resume Example

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ASSISTANT HEAD COACH (MANAGER)
Summary
Experienced Operational Manager with skills in managing competing priorities and employee and customer related issues. Experienced in providing human resource, employee relations guidance, recruiting, developing, coaching and retaining talent. Strong customer service skills with an understanding of operational management and the ability to provide a premium work environment for employees. Obtain a position in the Human Resource Department of a reputed organization to serve it with extraordinary professional caliber.
Highlights
Operations Human Resources Kronos PowerPoint Photoshop Microsoft Word StaffWorks Marketing Illustrator WFM Taleo Campbell Outlook Excel SAP Mac/PC
Accomplishments
  • 2002 - MVP (ACE Award Winner)
  • November 2013 - Assisted and launched Swoosh I.D. Project for NTLA & The Grove
  • 2010 - 2014 - Assisted in the promotion of several direct reports
  • November 2010 - Initiated store launch team for NIKETOWN Los Angeles
  • September 2013 - Selected to work on the NIKE Go Team in San Francisco, CA
  • October 2012 - Selected to work at the Women's San Francisco Marathon
  • 2002 - Chosen to work the World Fitness IDEA Convention
  • Increased Run Club attendance from 20 to 50 runners weekly
  • Helped to create awareness and reduce store shrink from .39 to .34
  • Improved operational excellence within store by changing behaviors of leaders and employees
Experience
Assistant Head Coach (Manager)11/2014 to CurrentNike IncBeverly Hills, CA
  • Responsible for sales up to $17.1 million dollars.
  • Manage, train and develop up to 160 employees.
  • Investigate, terminate or provide corrective action for employees.
  • Facilitate/Oversee social media within store for Twitter page.
  • Coordinate store events - product launches, run club and private shopping parties.
  • Communicate opportunities to the team from NPS Survey.
  • Contact consumers for feedback and resolution.
  • Oversee initiatives, inventory and new flow of product.
  • Facilitate conference calls.
  • Review weekly sales reports.
  • Forecast business needs.
  • Conduct high-level walk-thrus for North America and Global Nike Team.
Coach (Manager) of Operations06/2011 to 11/2014Nike IncBeverly Hills, CA
  • Responsible for sales up to $16 million
  • Managed up to 160 employees.
  • Trained and developed employees and provide performance, coaching and succession plan.
  • Planned, directed, and coordinated operational activities.
  • Managed facilities of tri-level building.
  • Coordinated scheduling for team.
  • Coordinated all schedules for partnerships within store and within other territories.
  • Conducted hiring process, including new-hire paperwork, rookie camp, benefits and growth opportunities.
  • Coordinated store events - product launches, run club and shopping parties.
  • Moved candidates through Taleo tracking process.
  • Processed all resignation documents, exit interviews and final checks.
  • Coordinated calibration meeting with team for year-end reviews.
  • Leveraged talent by providing rotating work zones.
  • Managed wages/salaries for new hires.
  • Provided assistance/awareness of LOA, FMLA and ER benefits when needed.
West Brand Marketing Manager Stretch Role11/2013 to 03/2014Nike IncCulver City, CA
  • Assisted 16 stores within the West Territory with Run Club, NTC and elevated events as needed.
  • Updated collateral and assisted in approval of all tweets for Run Clubs.
  • Assisted and partnered with the rollout of Events Tool Pilot.
  • Planned/compiled New Store Briefs for West Territory.
  • Communicated expectations and programming around in-store Community Boards.
  • Assisted in executing lease-required advertising and marketing.
  • Attended Daily/Weekly conference calls and meetings.
  • Secured DTC staff to assist in Brand Marketing Events.
  • Partnered with HC, DSD and store teams bring awareness of upcoming events.
Coach (Manager) of Marketing10/2010 to 06/2011Nike IncBeverly Hills, CA
  • Responsible for sales up to $16 million
  • Managed up to 160 employees.
  • Trained and developed employees and provide performance, coaching and succession plan.
  • Assembled store launch team.
  • Coordinated and executed plan for all high-profile launches.
  • Coordinated Nike i.d. design parties.
  • Coordinated store events - product launches, run club and shopping parties.
  • Coordinated D.J., food and security for all launch events.
  • Reached out to local schools and businesses for Run Club awareness.
  • Increased Run Club traffic from 25 runners weekly to more than 45 runners each week.
  • Formed partnerships with vendors.
Assistant Store Manager09/2008 to 10/2010Nike Factory StoreLake Elsinore, CA
  • Responsible for sales for $6 million dollars
  • Managed 40+ associates daily.
  • Responsible for all hiring.
  • Managed floor sets.
  • Coached, trained and developed employees.
  • Supervised daily activities.
  • Tracked sales.
  • Conducted inventory.
  • Coordinated all footwear and apparel moves.
  • Cashiered and handle consumer service issues.
Marketing & Special Events Manager12/2005 to 09/2008Craig Realty GroupLake Elsinore, CA
  • Execution of marketing events for 368K sq. ft. center with over 75 brand name stores
  • Coordinated free outreach programs for children and parents - Kids Outlet
  • Responsible for social media for center
  • Launched local entertainment for the center, which consisted of local bands and musical acts
  • Assisted in securing sponsorships and planning signature events
  • Assisted in securing lease-required marketing from tenants
Store Manager08/2005 to 12/2005SamsoniteLake Elsinore, CA
  • Responsible for sales up to $800K
  • Supervise daily activities and sales
  • Conduct yearly inventory
  • Train and develop associates
  • Customer Service
Shipping & Receiving Lead06/1999 to 08/2005Nike Factory StoreLake Elsinore, CA
  • Responsible for sales for $6 million dollars
  • Managed 40+ associates daily.
  • Supervised daily activities.
  • Trained employees.
  • Tracked sales.
  • Conducted inventory.
  • Coordinated all footwear and apparel moves.
  • Cashiered and handle consumer service issues.
Education
BA: CommunicationsCalifornia State UniversityFullerton, CA, USBA Communications/Entertainment Studies California State University, Fullerton, CA Graduation May 2008
Certifications
ACE
Professional Affiliations
Assisted 16 stores within the West Territory with Run Club, NTC and elevated events as needed
Skills
For Sales, Sales, Million, Inventory, Sales For, Shipping, Shipping & Receiving, Coaching, Marketing, Benefits, Calibration, Fmla, Leave Of Absence, Loa, New Hires, Operations, Scheduling, Security, Corrective Action, Sales Reports, Weekly Sales, Award, Employee Relations, Excel, Human Resources, Illustration, Illustrator, Kronos, Mac, Microsoft Word, Model-view-presenter, Mvp, Outlook, Photoshop, Powerpoint, Recruiting, San, Sap, Storage Area Network, Word, Advertising, And Marketing, Brand Identity, Brand Marketing, Rollout, Territory, And Sales, Customer Service, Receptionist, Retail Sales
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Resume Overview

Companies Worked For:

  • Nike Inc
  • Nike Factory Store
  • Craig Realty Group
  • Samsonite

School Attended

  • California State University

Job Titles Held:

  • Assistant Head Coach (Manager)
  • Coach (Manager) of Operations
  • West Brand Marketing Manager Stretch Role
  • Coach (Manager) of Marketing
  • Assistant Store Manager
  • Marketing & Special Events Manager
  • Store Manager
  • Shipping & Receiving Lead

Degrees

  • BA : Communications

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