Store Manager equipped with extensive experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths.Motivated Shift Manager practiced in customer relations, sales and inventory control. Demonstrated skill in improving store operations, increasing top line sales and reducing costs.
Promoted to Assistant Grocery Manager after 6 months in the Grocery clerk position.
5 star employee with a secret shopper
Delivered excellent customer service by greeting and assisting each customer.Addressed customer inquiries and resolved complaints.Design and implemented customer satisfaction metrics.Stocked and restocked inventory when shipments were received.Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.Determined staff promotions and demotions, and terminated employees when necessary.Worked closely with the district manager to formulate and build the store brand.Contributed to merchandising ideas at team sale meetings.
Reorganized the sales floor to meet company demands. Always gave great costumer service. Accurate tills when upper management closed store.
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