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assistant front office manager resume example with 16+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Experienced Assistant Front Office Manager with 10 plus years of experience in the hospitality industry seeking to grow my credentials with a focus on superior brand service and hotel operations.  I wish to obtain a leading role with an esteemed hospitality organization that shares my vision and passion for customer service and that is invested in my growth and development within the company.

Skills
  • Proven ability to learn quickly, assess problems and initiate corrective action.
  • Time management and strategic planning
  • Leadership abilities
  • Successfully organizing tasks and increasing effeciency
  • Team building and supervision
  • Oral and written communication skills
  • Conflict Resolution
  • Highly organized and detail oriented
  • Comfortable in fast-paced, high-stress situations requiring attention to detail and follow-through.
     
Experience
Assistant Front Office Manager, 02/2014 - Current
Accor Hotels Seattle, WA,

 

  • Assisting in the management of all front office operations to include, but not limited to, guest service and registration, room inventory and availability and supervising the daily procedures of the front desk, concierge, PBX, and bell/valet staff.
  • Manage a team of 20 plus front office employees and bellmen, promoting positive work environment through effective communication, active engagement and hands-on assistance.
  • Training the new hires on company policies and job functions/responsibilities.
  • Report potential safety issues with facility, operational procedures or staff behaviors to protect guests and personnel while minimizing legal liability.
  • Conduct performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.
  • Promptly manage complaints and concerns of customers with positive attitude and rectify issues to patron satisfaction.
  • Evaluate and identify ineffective workflow processes to devise and implement solutions that achieve greater productivity and personnel performance.
  • Monitor and control office inventory to ensure adequate supply levels, timely product ordering and efficient management of company resources.
  • Optimize office coverage, prepare work schedules based on staff availability and forecasted demands.

Concierge, 08/2009 - Current
Lincoln Property Company, Inc. Huntsville, AL,
  • Manage transportation arrangements to and from airport, and local events for visitors.
  • Cordinate and manage all valet parking events to ensure customer satisfaction.
  • Responsible for managing and servicing all special request, amenities and other guest needs.
  • Welcome clients with professionalism and a personable attitude.
  • Maintain records and servicing of all hotel vehicles.
  • Manage and service all aspects of the parking structure including ordering, maintance and servicing of all equipment.  
  • Maintain utmost professionalism when interacting with customers by telephone or in-person to answer questions, provide general information or direct to appropriate personnel.
  • Manage team of 10 bellmen and bell captain, promoting positive work environment through effective communication, active engagement and hands-on assistance.
  • Superivise, train and mentor bell captain, bell staff, and valet drivers.  
  • Attend meetings and BEO's to get accurate information to successfully schedule and prepare for upcoming events  
Bellmen , 05/2006 - 08/2009
Kimpton Hotels Seattle, WA,
  • Greeted visitors pleasantly upon arrival at hotel and offered immediate assistance.
  • Offered guests details regarding hotel’s amenities, local arts, and culture, nightlife, dining options, attractions and museums.
  • Maintained pristine condition of lobby at all times.
  • Explained operational hotel room features to guests including how TV remote, heating/cooling, WiFi access and locks worked.
  • Escorted travelers to and from guest rooms and assisted with luggage.
  • Discussed guest issues with front desk manager to devise speedy resolutions.
  • Immediately responded to guest concerns and requests and ensured that issues were handled quickly.
  • Delivered various items including newspapers, mail, faxes, messages, and check-out invoices to guest rooms.


FEMA Disaster Recovery , 08/2005 - 05/2006
Hanson Professional Services Kansas City, MO,
  • Supported disaster recovery effects in the wake of Hurricaine Katrina.
  • Assisted with emergency response teams in a variety of responses including:  Abandoned waste cleanup and disposal, verified facility accessibility and saftey, access damage, restore operations.
  • Participate in damage and impact assessments with other recovery partners.
  • Work closely with the recovery leaderships at all levels to ensure a well-cordinated, timely and well executed recovery.
Education and Training
: Hospitality Management, Expected in 2015
-
Texas Hotel and Lodging Association - University of Houston,
GPA:
Status -
Associate of Arts: Business Management, Expected in 2005
-
Collin County Community College District - Plano, TX
GPA:
Status -
Accomplishments

 

  • Manager of the 2nd Quarter 2014
  • Manager of the 3rd Quarter 2016
  • Manager of the 2nd Quarter 2017
  • Employee of the month August 2009
  • Employee of the month September 2009

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Resume Overview

School Attended

  • Texas Hotel and Lodging Association
  • Collin County Community College District

Job Titles Held:

  • Assistant Front Office Manager
  • Concierge
  • Bellmen
  • FEMA Disaster Recovery

Degrees

  • Associate of Arts

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