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assistant front office manager resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Dependable medical team member with 10 years of experience in Human Medicine and Veterinary office settings. Talented at supporting office operations and physicians by coordinating and safely documenting patient information. Friendly and helpful in patient interactions to improve satisfaction ratings and patient loyalty.

Skills
  • Excellent attention to detail
  • Focused on client satisfaction
  • Problem resolution
  • Understands medical procedures
  • Team management
  • Data Entry
  • Laboratory safety procedures
  • Multi-line phone calls
  • Patient scheduling
  • Problem-Solving Skills
  • MS Office
  • MS Excel
  • Ability to keep detailed records
  • Security systems
  • Inventory Management
  • Specimen handling protocols
Experience
Assistant Front Office Manager, 02/2022 to Current
Intercontinental Hotels GroupFort Leavenworth, KS,
  • Oversee and support all administrative duties in the office and ensure that office is operating smoothly
  • Manage office supplies inventory and place orders as necessary
  • Perform receptionist duties: greet visitors, and answer and direct phone calls
  • Receive and sort incoming mail and deliveries, and manage outgoing mail
  • Provide other administrative support as necessary, including scheduling group meetings, maintaining calendars, doing research, and creating reports.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
  • Reviewed and abstracted relevant clinical data from electronic medical records to select appropriate code for procedures.
Doctor's Assistant, 06/2020 to 02/2022
National VisionLittleton, CO,
  • Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Educated patients about medications, procedures and physician's instructions.
  • Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
  • Completed and submitted clinical documentation in accordance with agency guidelines.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Set up appointments for checkups and scheduled veterinary consultations and surgical visits.
  • Collected, labeled and stored lab samples according to laboratory specifications.
Veterinary Technician, 02/2019 to 03/2020
City Of San Antonio, TxSan Antonio, TX,
  • Reviewed vaccination records, and prepare and administer vaccinations according to clinic protocols.
  • Triaged incoming patients arriving for scheduled appointments or on emergent bases to route to appropriate surgeon or treatment area.
  • Scheduled patient appointments to maintain workflows.
  • Answered multiple line phone system for busy facility and responded to questions regarding pricing and services.
  • Developed educational and marketing materials detailing veterinary services.
  • Performed physical examinations and record case history, weight, temperature and other vitals.
  • Assisted veterinarian with treatment of wounds, vaccination administration and operations.
  • Prepared and reviewed records and consent forms.
Veterinary Assistant, 03/2017 to 05/2019
Ascension (System Office)Birch Run, MI,
  • Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
  • Triaged incoming patients arriving for scheduled appointments or on emergent bases to route to appropriate surgeon or treatment area.
  • Restrained and stabilized animals during examination and treatment to safeguard against accidental injuries.
  • Scrubbed, counted, and packed surgical instruments and drapes into surgi-packs for autoclave sterilization.
  • Monitored lab supplies and proactively replenished for convenience and availability.
  • Provided direct care for animal patients in post-operative recovery, closely monitoring vital signs and progress.
  • Unloaded and organized supplies and product inventory to maximize team efficiency.
  • Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
Medical Records Specialist, 02/2015 to 02/2017
KabafusionPensacola, FL,
  • Checked and validated incoming data for customer base, researching and correcting errors promptly.
  • Observed system operations and confirmed proper function with particular reference to system messages and system performance.
  • Analyzed online data for overall completeness and entered additional data required.
  • Mentored newly hired employees, offering insight into job duties and company policies for easier transition to job position.
  • Drafted correspondence and documentation and submitted all materials to appropriate parties.
Front Office Manager, 04/2014 to 08/2015
Pyramid Hotel GroupColorado Springs, CO,
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Observed strict HIPAA guidelines at all times according to company policy.
  • Processed patient payments and scanned identification and insurance cards.
  • Managed office inventory and placed new supply orders.
Server, 03/2012 to 04/2014
Tully'sBatavia, NY,
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Education and Training
High School Diploma: , Expected in
Simi Valley High School - Simi Valley, CA,
GPA:
: Nursing , Expected in
Moorpark College - Moorpark, CA
GPA:
Accomplishments

VCA Fear Free Training- Completed 2019

Office Word and Excel Training- Completed 2017

CPR Training- Completed 2013

Websites, Portfolios, Profiles
  • www.linkedin.com/in/Jessica-o-odonoghue-620318116

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Resume Overview

School Attended

  • Simi Valley High School
  • Moorpark College

Job Titles Held:

  • Assistant Front Office Manager
  • Doctor's Assistant
  • Veterinary Technician
  • Veterinary Assistant
  • Medical Records Specialist
  • Front Office Manager
  • Server

Degrees

  • High School Diploma
  • Some College (No Degree)

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