LiveCareer-Resume

assistant front office manager resume example with 3+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Systematic Front Office Manager offers account reconciliation, customer service and data entry expertise paired with outstanding communication and time management skills. Coordinated team player brings five years of experience handling overall operations at front office. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, account reconciliation, and invoicing. Recognized for exemplary customer service and team collaboration. Motivated with talent for coordinating guest services and proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.

Skills
  • Accounts Payable and Receivable
  • Planning and Organization
  • Records and Database Management
  • Performance Evaluations
  • Planning and Prioritization
  • Complaint Resolution
  • Policy Management
  • Staff Scheduling
  • Operational and Financial Reporting
  • Employee Management
  • Company Representation
  • Relationship Building
  • Electronic Filing Systems
  • Operational Improvements
  • Problem-Solving
  • Time Management
  • Document Review
  • Active Listening
  • Verbal and Written Communication
  • Attention to Detail
  • Department Leadership
  • Data Entry
  • Training and Orientation
  • Strategic Planning
  • Work Planning and Prioritization
  • Service Quality Standards
  • Microsoft Office
  • Financial Statements Review
  • Critical Thinking and Analysis
  • Account Reconciliation
  • Monthly and Annual Journal Entries
  • Report Preparation
  • Decision Making
  • Flexible and Adaptable
  • Discrepancy Reconciliation
  • Processing Checks and Invoices
  • Document Recordkeeping
Education and Training
Milwaukie High School Clackamas, OR Expected in 04/2017 High School Diploma : - GPA :
Oregon National Guard Youth Program Bend, OR, Expected in 06/2016 Certificate of Gradution : Military - GPA :

Dean's list honoree

  • [June, 2016] - Dean's List
  • [June, 2016] - Honor Roll
Experience
Intercontinental Hotels Group - Assistant Front Office Manager
Fort Leonard Wood, MO, 12/2021 - Current
  • Guided and led office staff to optimize service delivery to employees and customers.
  • Reported potential safety issues with facility, operational procedures or staff behaviors to protect guests and personnel while minimizing legal liability.
  • Maximized revenues and profits by eliminating inefficiencies and building customer loyalty with exceptional support.
  • Maintained records and tracked expenses to achieve financial targets.
  • Resolved complaints with knowledgeable support
  • Orchestrated staff meetings to maintain open communication and quickly address concerns.
  • Examined financial statements to detect and report errors and irregularities.
  • Utilized auditing and compliance software to advance efficiency.
  • Supervised audit staff to align goals with company and deliver excellent internal audit services.
  • Composed clear and concise audit findings to deliver comprehensive audit reports.
  • Identified risks and opportunities with management to improve business processes.
  • Established trusting relationships with senior staff to support audit objectives.
  • Monitored transactions for errors and over-payments to produce real-time reporting.
  • Maintained confidentiality of company information obtained in audit assignments.
  • Applied professional judgment in gathering and evaluating evidence for thorough analysis.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Met budget targets and quality standards by proactively leading team members and monitoring operations.
  • Handled accounting operations such as updating journal entries, pursuing collections and reconciling accounts.
  • Gathered data and uncovered fraud, embezzlement or liabilities during auditing procedures.
  • Reconciled and reviewed operations databases and accounting system records to calculate and determine accurate monthly revenues.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
  • Analyzed competitors and market trends to facilitate business growth.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Navient Corp - Asset Protection Specialist
Syracuse, NY, 01/2021 - 07/2021
  • Created safety programs to validate compliance and established store security procedures to minimize loss.
  • Executed prevention plan for internal and external theft to reduce fraud.
  • Participated in court proceedings with evidence to support allegations.
  • Initiated associate investigations, uncovering suspicious activities.
  • Detained shoplifters, following local laws and company policies governing apprehensions.
  • Constructed detailed case and investigative reports for local authorities.
  • Implemented customer and associate safety protocol to prevent security issues.
  • Planned, organized and scheduled strategy collaboration with other asset protection specialists.
  • Reviewed CCTV footage to obtain evidence of theft.
  • Partnered with store managers on basis to conduct loss investigations.
  • Produced well-written reports detailing shoplifting and attempted theft.
  • Detained shoplifters and contacted local law enforcement for immediate assistance.
  • Built cross-functional relationships with business partners to reduce losses.
  • Identified potential shoplifters and alerted management.
  • Maintained safety and security of premises, visitors and employees.
  • Completed patrols of store aisles to provide visible deterrent and check for criminal activity.
Abm - Audit Supervisor
Belton, MO, 03/2019 - 12/2021
  • Supervised hotel employees during night shift.
  • Reviewed and balanced cash receipts and deposited cash.
  • Posted guest check corrections and late charges to customer profiles.
  • Aggregated and evaluated overage and shortage data for variance reporting.
  • Assigned maintenance or housekeeping tasks to appropriate staff based on daily and weekly schedule as well as guest requests.
  • Managed front desk and lobby inventory by overseeing restocks.
  • Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
  • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
  • Maintained well-stocked and presentable complementary food and beverage station.
  • Performed balance procedures for hotel accounts and resolved discrepancies.
  • Checked auditing discrepancies by reconciling cash drop and credit card transactions.
  • Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.
  • Audited and balanced cash and credit transactions daily and reset register for next day's operations.
  • Maintained current understanding of state and federal accounting procedures to prevent legal or compliance issues.
  • Generated daily, weekly and monthly financial reports to close out day and meet objectives.
  • Assessed data and information to check entries, calculations and billing codes for accuracy.
  • Completed nightly updates to hotel rates and individual room charges.
  • Tracked income and expenses for business using accounting software.
  • Assessed checklist on daily basis and planned shift accordingly.
  • Trained, developed and provided performance management initiatives to audit staff.
  • Assessed compliance risk, developed audit work plans and documented findings.

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Resume Overview

School Attended

  • Milwaukie High School
  • Oregon National Guard Youth Program

Job Titles Held:

  • Assistant Front Office Manager
  • Asset Protection Specialist
  • Audit Supervisor

Degrees

  • High School Diploma
  • Certificate of Gradution

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