, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Dedicated and meticulous Office Manager with over three years of experience excelling at prioritizing, completing multiple tasks simultaneously, and achieving project goals. Flexible and focused team player with unique skillset to streamline operations from within.
Skills
Accounts payable and receivable
Planning and organization
Employee management
CRM and office management software
Proposal writing
Cash transactions
Administrative skills
Exceptional customer support
Effective planning
Listening skills
Reservations assistance
Customer relations
Hospitality services
Invoicing and billing
Scheduling and calendar management
Daily shift oversight
Senior leadership support
Training and coaching
Conflict management
Bilingual
Flexibility
Communication
Customer Service
Experience
12/2020 to CurrentAssistant Front Office ManagerMarriott Vacations Worldwide | Panama City Beach, FL,
Coached and counseled employees to enhance performance and eliminate process lags.
Maximized revenues and profits by eliminating inefficiencies and building customer loyalty with exceptional support.
Guided and led office staff to optimize service delivery to employees and customers.
Resolved complaints with knowledgeable support and referred advanced cases or upset customers to Director of Front Office as ultimate authority on additional matters.
Supported office document needs, including scanning documents and routing business correspondence.
Efficiently organized resources and staff necessary to handle any requirements and maintain strong service levels.
Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
Introduced all team members to latest hotel services, encouraging staff to discuss offerings with guests upon checking in.
Rolled out branding strategies with effective training and front-line leadership of daily operations.
Consistently met budget targets and quality standards by proactively leading team members and monitoring operations.
Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
02/2019 to 12/2020Office ManagerUniversity Health System | San Antonio, TX,
Handled scheduling and managed timely and effective allocation of resources and calendars.
Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Aided senior leadership during executive decision-making process, meeting with clients to research case, collect data, prepare settlement packages and interpret information for daily report generation.
Managed office budget to handle all needs, including inventory, postage and vendor services.
Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Wrote professional business correspondence to maintain strong line of communications.
Managed office inventory and placed new supply orders.
08/2018 to 01/2020Restaurant AssistantMagic Leap | Seattle, WA,
Served food and beverages to approximately 200customers per shift.
Drove sales and profitability by upselling beverages, appetizers and desserts.
Answered guest questions regarding ingredients, preparation methods and allergens.
Addressed guest concerns and complaints quickly and thoroughly to promote satisfaction.
Maintained clean, safe working area in compliance with company policies.
Checked customer identification for age prior to selling alcoholic beverages.
Offered product samples, answered questions and suggested products.
Managed inventory of dining room products, including condiments, linens and flatware.
02/2018 to 02/2019Front Desk AssociateThe Ritz-Carlton Company | City, STATE,
Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
Set guest and group reservations and processed check-ins and check-outs.
Facilitated front desk operations for busy high-volume hotel.
Trained newly hired employees on front desk procedures and business operations.
Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
Education and Training
Expected in 06/2017High School Diploma | Penn Foster High School, Scranton, PA, GPA:
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