LiveCareer-Resume

assistant front office manager resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Highlights
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Education
San Francisco State University San Francisco, CA Expected in 2013 Bachelor of Arts : Business Administration - GPA :
Accomplishments
Experience
Marriott Vacations Worldwide - Assistant Front Office Manager
Steamboat Springs, CO, 09/2015 - Current
  • Managing a team of 18 unionized Guest Service Agents, Bellmen, Doormen & Concierge to ensure the highest level of guest and employee satisfaction Updating payroll, ensuring all associates are punching in/out correctly Ensuring guests are received promptly with courteous attention and personal recognition Coordinating with the Housekeeping, Sales, Revenue and Accounting departments Maintaining appropriate standards of conduct, dress, hygiene, uniform appearance and posture.
First Student - Shop Manager
Long Beach, CA, 01/2015 - 09/2015
  • Managed a team of 21 employees and providing leadership in all processes.
  • Coordinated with owners, developing ways to improve sales and customer retention.
  • Prepared ways to promote company name and optimal levels of customer service.
  • Created schedules, updating payroll, ensuring compliance with policies and procedures.
Marriott Vacations Worldwide - Assistant Front Office Manager
West Palm Beach, FL, 09/2015 - 12/2015
  • Managed and supervised unionized Guest Service Agents, Bellmen, Doormen & Concierge to ensure the highest level of guest and employee satisfaction Updated payroll, ensuring all associates are punching in/out correctly Ensured guests are received promptly with courteous attention and personal recognition Coordinated with the Housekeeping, Sales, Revenue and Accounting departments Maintained appropriate standards of conduct, dress, hygiene, uniform appearance and posture of.
Marriott Vacations Worldwide - Assistant Front Office Manager
Phoenix, AZ, 02/2015 - 09/2015
  • Managed and supervised unionized Guest Service Agents, Bellmen, Doormen & Concierge to ensure the highest level of guest and employee satisfaction Pre-Shifted arriving associates on daily information and any special instructions Helped create schedules for associates to present for approval to Director of Front Office Updated /monitored payroll, ensuring all associates are punching in/out correctly Ensured guests are received promptly with courteous attention and personal recognition Coordinated with the Housekeeping, Sales, Revenue and Accounting departments Maintained appropriate standards of conduct, dress, hygiene, uniform appearance and posture of 11/10-12/12 HAMPTON INN-SOHO (160 rooms.
THE BENJAMIN HOTEL - Guest Service Agent/Night Auditor
City, STATE, 06/2015 - 02/2015
  • Ensured guests are comfortable and satisfied Assured desk is covered and maintained at all times Presented statements of charges to departing guests and receive payment Maintained an inventory of vacancies, reservations and room Balanced hotel daily revenue and expense transactions.
THE BENJAMIN HOTEL - Bell/Door Person
City, STATE, 01/1 - 06/2015
  • Assisted guests with their luggage to and from their assigned room(s).
  • Hailed taxis at guest request.
Skills
Accounting, customer service, Front Office, inventory, leadership, Director, Managing, payroll, policies, processes, Sales

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Resume Overview

School Attended

    Job Titles Held:

    • Assistant Front Office Manager
    • Shop Manager
    • Assistant Front Office Manager
    • Assistant Front Office Manager
    • Guest Service Agent/Night Auditor
    • Bell/Door Person

    Degrees

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