Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Highlights
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Accomplishments
Experience
Assistant Front Office Manager, 09/2015 - Current Marriott Vacations Worldwide – Steamboat Springs, CO,
Managing a team of 18 unionized Guest Service Agents, Bellmen, Doormen & Concierge to ensure the highest level of guest and employee satisfaction Updating payroll, ensuring all associates are punching in/out correctly Ensuring guests are received promptly with courteous attention and personal recognition Coordinating with the Housekeeping, Sales, Revenue and Accounting departments Maintaining appropriate standards of conduct, dress, hygiene, uniform appearance and posture.
Shop Manager, 01/2015 - 09/2015 First Student – Long Beach, CA,
Managed a team of 21 employees and providing leadership in all processes.
Coordinated with owners, developing ways to improve sales and customer retention.
Prepared ways to promote company name and optimal levels of customer service.
Created schedules, updating payroll, ensuring compliance with policies and procedures.
Assistant Front Office Manager, 09/2015 - 12/2015 Marriott Vacations Worldwide – West Palm Beach, FL,
Managed and supervised unionized Guest Service Agents, Bellmen, Doormen & Concierge to ensure the highest level of guest and employee satisfaction Updated payroll, ensuring all associates are punching in/out correctly Ensured guests are received promptly with courteous attention and personal recognition Coordinated with the Housekeeping, Sales, Revenue and Accounting departments Maintained appropriate standards of conduct, dress, hygiene, uniform appearance and posture of.
Assistant Front Office Manager, 02/2015 - 09/2015 Marriott Vacations Worldwide – Phoenix, AZ,
Managed and supervised unionized Guest Service Agents, Bellmen, Doormen & Concierge to ensure the highest level of guest and employee satisfaction Pre-Shifted arriving associates on daily information and any special instructions Helped create schedules for associates to present for approval to Director of Front Office Updated /monitored payroll, ensuring all associates are punching in/out correctly Ensured guests are received promptly with courteous attention and personal recognition Coordinated with the Housekeeping, Sales, Revenue and Accounting departments Maintained appropriate standards of conduct, dress, hygiene, uniform appearance and posture of 11/10-12/12 HAMPTON INN-SOHO (160 rooms.
Guest Service Agent/Night Auditor, 06/2015 - 02/2015 THE BENJAMIN HOTEL – City, STATE,
Ensured guests are comfortable and satisfied Assured desk is covered and maintained at all times Presented statements of charges to departing guests and receive payment Maintained an inventory of vacancies, reservations and room Balanced hotel daily revenue and expense transactions.
Bell/Door Person, 01/1 - 06/2015 THE BENJAMIN HOTEL – City, STATE,
Assisted guests with their luggage to and from their assigned room(s).
Hailed taxis at guest request.
Education
Bachelor of Arts: Business Administration, Expected in 2013 - San Francisco State University - San Francisco, CA GPA:
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