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Assistant Front Office Manager Resume Example

Resume Score: 80%

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ASSISTANT FRONT OFFICE MANAGER
Summary

Take-charge student and professional delivering executive support and customer service knowledge to daily business operations. Dependable and detail-oriented with ability to manage multiple tasks and priorities. Broad experience includes office management, hospitality, reception, invoicing, inbound-outbound calling. Recognized for exemplary customer service and team collaboration.

Skills
  • Planning and organization
  • Customer service
  • Service prioritization
  • Data entry
  • Problem resolution
  • Administrative support
  • Microsoft Office expertise
  • Customer relations
  • Adaptive team player
Experience
03/2020 - CurrentInstead of Flowers Inc.Atlanta, GA
Assistant Front Office Manager
  • Maximized revenues and profits by eliminating inefficiencies and building customer loyalty with exceptional support.
  • Resolved complaints with knowledgeable support and referred advanced cases or upset customers to office manager as ultimate authority on customer service matters.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Mass printing invoices and transferring order numbers onto spreadsheet via Google Drive.
  • Sending quality control emails to recipients to ensure customer satisfaction and receive quality feedback.
  • Updating delivery log based on number of orders for the day.
  • Print packing slips and manually updating them to fit customer notes if left.
  • Calling recipients to confirm address and delivery window prior to delivery arrival.
  • Sending order numbers, names, addresses, and any delivery notes in a numerical list to assigned couriers for next day delivery.
09/2017 - 08/2020Marlow's TavernDuluth, GA
Server/Trainer/Key Holder
  • Accomplished sales goals by engaging customers, providing exemplary service and promoting special items.
  • Fostered service and selling culture to exceed customer expectations and build enduring consumer relationships.
  • Assisted with training and supervision of staff to develop and maintain store selling, customer service skills and product knowledge.
  • Maintained store in clean and neat manner.
  • Described food and services to customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Upsold customers and optimized table-turns to outperform average sales by 20%.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Restocked nonperishable food items, condiments and napkins to keep restaurant well-supplied.
01/2016 - 03/2017Olive GardenSmyrna, GA
Server
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Rearranged tables and chairs, located or rolled extra silverware and appetizer plates to prepare for large groups.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Processed customers' payments and provided receipts.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Plated food and assessed plate presentation to maintain highest standard of food quality.
05/2015 - 01/2016CellairisBuford, GA
Receptionist
  • Answered and directed incoming calls using multi-line telephone system.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer technical-related questions.
  • Maintained daily calendars, set appointments with clients and planned daily store events.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Coordinated and communicated with numerous clients daily to gather pertinent information.
  • Processed payments and updated system and cash register to reflect balance changes.
  • Prepared, compiled and filed documents as well as reports presented to various parties.
  • Scheduled and confirmed appointments.
Education and Training
05/2015Lawrenceville, GA
High School DiplomaMountain View High School
Kennesaw, GA
Associate of Science in Health AdministrationKennesaw State University
Expected in 05/2022Marietta, GA
Associate of Science in NursingChattahoochee Technical College
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Instead of Flowers Inc.
  • Marlow's Tavern
  • Olive Garden
  • Cellairis

School Attended

  • Mountain View High School
  • Kennesaw State University
  • Chattahoochee Technical College

Job Titles Held:

  • Assistant Front Office Manager
  • Server/Trainer/Key Holder
  • Server
  • Receptionist

Degrees

  • High School Diploma
    Associate of Science in Health Administration
    Associate of Science in Nursing

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