Assistant Front Office Manager Resume Example Instead Of Flowers Inc.

ASSISTANT FRONT OFFICE MANAGER

Summary

Take-charge student and professional delivering executive support and customer service knowledge to daily business operations. Dependable and detail-oriented with ability to manage multiple tasks and priorities. Broad experience includes office management, hospitality, reception, invoicing, inbound-outbound calling. Recognized for exemplary customer service and team collaboration.

Skills

Planning and organization
Customer service
Service prioritization
Data entry
Problem resolution

Administrative support
Microsoft Office expertise
Customer relations
Adaptive team player

Experience

03/2020 - CurrentInstead of Flowers Inc.Atlanta, GA

Assistant Front Office Manager

Maximized revenues and profits by eliminating inefficiencies and building customer loyalty with exceptional support.
Resolved complaints with knowledgeable support and referred advanced cases or upset customers to office manager as ultimate authority on customer service matters.
Supported office needs including taking messages, scanning documents and routing business correspondence.
Mass printing invoices and transferring order numbers onto spreadsheet via Google Drive.
Sending quality control emails to recipients to ensure customer satisfaction and receive quality feedback.
Updating delivery log based on number of orders for the day.
Print packing slips and manually updating them to fit customer notes if left.
Calling recipients to confirm address and delivery window prior to delivery arrival.
Sending order numbers, names, addresses, and any delivery notes in a numerical list to assigned couriers for next day delivery.

09/2017 - 08/2020Marlow's TavernDuluth, GA

Server/Trainer/Key Holder

Accomplished sales goals by engaging customers, providing exemplary service and promoting special items.
Fostered service and selling culture to exceed customer expectations and build enduring consumer relationships.
Assisted with training and supervision of staff to develop and maintain store selling, customer service skills and product knowledge.
Maintained store in clean and neat manner.
Described food and services to customers.
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Upsold customers and optimized table-turns to outperform average sales by 20%.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Restocked nonperishable food items, condiments and napkins to keep restaurant well-supplied.

01/2016 - 03/2017Olive GardenSmyrna, GA

Server

Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Rearranged tables and chairs, located or rolled extra silverware and appetizer plates to prepare for large groups.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Processed customers' payments and provided receipts.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Plated food and assessed plate presentation to maintain highest standard of food quality.

05/2015 - 01/2016CellairisBuford, GA

Receptionist

Answered and directed incoming calls using multi-line telephone system.
Greeted visitors, assessed needs and directed to appropriate personnel.
Directed clients to appropriate personnel to address concerns, resolve complaints or answer technical-related questions.
Maintained daily calendars, set appointments with clients and planned daily store events.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Coordinated and communicated with numerous clients daily to gather pertinent information.
Processed payments and updated system and cash register to reflect balance changes.
Prepared, compiled and filed documents as well as reports presented to various parties.
Scheduled and confirmed appointments.

Education and Training

05/2015Lawrenceville, GA

High School DiplomaMountain View High School

Kennesaw, GA

Associate of Science in Health AdministrationKennesaw State University

Expected in 05/2022Marietta, GA

Associate of Science in NursingChattahoochee Technical College

Resume Overview

Companies Worked For:

Instead of Flowers Inc.
Marlow's Tavern
Olive Garden
Cellairis

School Attended

Mountain View High School
Kennesaw State University
Chattahoochee Technical College

Job Titles Held:

Assistant Front Office Manager
Server/Trainer/Key Holder
Server
Receptionist

Degrees

High School Diploma
Associate of Science in Health Administration
Associate of Science in Nursing

Assistant Front Office Manager Resume Example

Resume Score: 80%

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