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assistant front end manager resume example with 17 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications. Skilled Front End Supervisor bringing 10-year background in the Food Industry settings with progressive management responsibilities. Talents include building and motivating strong teams to enhance overall store operations. Develop and deepen customer relationships to enhance business revenue. Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations. Dedicated Front End Supervisor well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas. Prepared to bring 10 years of experience to dynamic new position. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Skills
  • Merchandise Quality Assurance
  • Maintaining Clean Work Areas
  • Corrective Actions
  • Performance Tracking and Evaluations
  • Managing Operations and Efficiency
  • Merchandise Promotion and Display
  • Employee Coaching and Motivation
  • Constructive Feedback
  • Handling Complaints and Inquiries
  • Opening and Closing Procedures
  • Professional Telephone Etiquette
  • Excellent Nonverbal Communication Skills
Work History
07/2012 to Current
Assistant Front End Manager Wegmans Food Markets Pittsboro, NC,
  • Trained team members in successful strategies to meet operational and sales targets.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Monitored cash drawers in 2 checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
01/2006 to 12/2010
Event Attendant, Waiter, Bartender, Server VIP Catering/Lynn University City, STATE,
  • Completed regular bar inventories and daily requisition sheets and increased sales and profits.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
01/2005 to 09/2010
Florist Boutique Assistant Dream Occasions City, STATE,
  • Placed floral arrangements in refrigerated cases and arranged other merchandise on display fixtures.
  • Assisted customers with floral product design and selection by imparting knowledge of flowers and plants.
  • Provided customers with courteous, knowledgeable and efficient service.
  • Designed general purpose and special occasion flower arrangements using recommended floral design guidelines.
  • Prepared incoming flower stocks for inclusion in arrangements, bouquets and souvenirs.
  • Assisted in set up preparation and break down of many different events, such as baptisms, weddings, anniversaries, company parties, and the like.
02/2004 to 11/2009
Warehouse Assistant/Machine Operator Mold Craft Inc. City, STATE,
  • Operated machining equipment safely with team of operators.
  • Complied with company and OSHA safety rules and regulations.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Updated daily production logs and informed management of production incidents or non-conformance issues.
  • Maintained equipment performance by lubricating and cleaning components.
  • Kept detailed production records and identified hold-ups.
  • Tended operating machinery to identify equipment malfunctions and locate sources of product defects.
  • Set accurate feed rates and trimming protocols to maintain efficient production and meet schedule demands.
  • Set up and operated various machine tools and jigs to produce precision parts.
Education
Expected in 01/2005
Associate of Arts: Fashion Photography
Palm Beach Community College - Lantana, FL,
GPA:
Expected in 11/1988
High School Diploma:
Nova High School - Davie, FL
GPA:
Languages
Spanish:
Native or Bilingual
Negotiated:
English:
Native or Bilingual
Negotiated:

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Resume Overview

School Attended

  • Palm Beach Community College
  • Nova High School

Job Titles Held:

  • Assistant Front End Manager
  • Event Attendant, Waiter, Bartender, Server
  • Florist Boutique Assistant
  • Warehouse Assistant/Machine Operator

Degrees

  • Associate of Arts
  • High School Diploma

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