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Assistant Food Safety Quality Assurance Manager Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Focused and reliable, bringing high enthusiasm and a proven history of excellent customer service. Dedicated to accuracy and streamlining systems for productive work. Dependable and successfully providing efficient, high-quality service. Adaptable professional with experience in personnel development, team collaboration and resolving issues with customers and management. Meticulous and systematic Food Safety and Quality Assurance team member, bringing skills in inspection, testing and quality assurance. Proven skills in meeting standards, maintaining safety and strengthening programs and procedures for food safety. Skilled at creating detailed reports, maintaining records and working with management to resolve concerns.

Skills
  • Food Safety Standards
  • Team Player
  • Verbal and Written Communication
  • Multitasking and Prioritization
  • Microsoft Office
  • Detail-Oriented
  • Courteous Phone Demeanor
  • Professional and Courteous
  • Strong Organizational Skills
  • Data Entry
  • Customer Service
  • Administrative Procedures
Work History
11/2015 to 06/2021 Assistant Food Safety & Quality Assurance Manager Smithfield Foods, Inc. | Mount Erie, IL,
  • Inspected products and worker progress throughout production.
  • Specified quality requirements of raw materials with suppliers.
  • Collected production samples regularly and performed detailed quality inspections.
  • Determined quality department standards, practices and procedures.
  • Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
  • Tracked quality issues with external customers, suppliers and internal plant operations.
  • Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
  • Developed quality planning for multiple new product launches by verifying customer requirements and implementing in design and production.
  • Implemented SQF Systems, FSQA regulations, defining business practices, leading to re-certification and better business practices.
  • Performed hourly inspections of production lines to guarantee sanitary environment.
  • Demonstrated knowledge of industry best practices regarding labeling and packaging.
  • Packaged and sent finished product samples outside laboratories for testing.
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Carried out day-day-day duties accurately and efficiently.
  • Evaluated company's policies to determine how well standards adhered to best practices.
  • Receiving and reviewing COAs and Product Specifications for incoming raw materials and packaging.
  • Reviewing and revising food safety and quality programs and procedures.
  • Communicating with suppliers and ensuring raw ingredients meet regulatory and customer specifications.
  • Developed and performed sampling duties for Environmental Monitoring.
  • Completed recordkeeping, filing, and data entry duties.
  • Executed corrective actions when process controls were outside specified limits.
  • Oversaw items in inventory and reordered before supplies diminished.
  • Collected and performed testing on in-process product.
  • Trained new associates in laboratory procedures and standards.
12/2013 to 08/2014 Retail Sales Associate Skechers | East Rutherford, NJ,
  • Greeted customers and helped with product questions, selections and purchases, including in-store and e-service transactions.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Helped customers complete purchases, locate items and join reward programs.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Folded and arranged merchandise in attractive displays to drive sales.
  • Issued receipts and processed refunds, credits or exchanges.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Trained new associates on cash register operations, including opening, conducting customer transactions and balancing drawer.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Answered questions about store policies and addressed customer concerns.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Supported efficient and timely replenishment of sales floor merchandise.
03/2009 to 02/2013 Retail Sales Associate Skechers | Elizabeth, NJ,
  • Greeted customers and helped with product questions, selections and purchases, including in-store and e-service transactions.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Helped customers complete purchases, locate items and join reward programs.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Issued receipts and processed refunds, credits or exchanges.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Trained new associates on cash register operations, including opening, conducting customer transactions and balancing drawer.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Answered questions about store policies and addressed customer concerns.
  • Supported efficient and timely replenishment of sales floor merchandise.
Education
Expected in 2004 GED | Gardendale High School, Gardendale, AL, GPA:
Certifications
  • Completed HACCP certification (SAI Global) - 1/18/16
  • Completed SQF Code Implementation (SAI Global) - 2/16/16
  • PCQI (FSPCA Preventive Controls for Human Food) - 7/13/16
  • Developing Environmental Monitoring Programs (Eurofins) - 7/8/17
  • Microbiology & Food Safety (FSNS) - 9/5/17
  • Internal Food Safety Auditor (Eurofins) - 12/3/19

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Resume Strength

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Resume Overview

School Attended
  • Gardendale High School
Job Titles Held:
  • Assistant Food Safety & Quality Assurance Manager
  • Retail Sales Associate
  • Retail Sales Associate
Degrees
  • GED

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