Committed and hardworking agent who passed her NYS Insurance Exam on the first attempt. Well-rounded leader with a talent for engaging with consumers and effectively providing the services and products that are needed. A swift problem solver with quick and effective solutions to wide array of issues. Hardworking team player bringing necessary experience and knowledge to tackle any operations demand.
Planned marketing initiatives and leveraged referral networks to promote business development.
Developed campaigns and specific marketing strategies for clients.
Identified appropriate marketing channels and target customers for campaigns.
08/2013 to 08/2021
Assistant Food & Beverage ManagerHyatt – Delray Beach, FL,
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Developed and enhanced job assignments for Food and Beverage team, planned production schedules and strengthened organization of task flows.
Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
Consulted with HR to identify and onboard optimal candidates for host, busser, server, and supervisor positions.
Respond to and resolve up numerous customer/staff questions and concerns per shift.
Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
Worked with team members to improve performance and implement training updates.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Supervised and guided new employees on Mirbeau Inn & Spa standards and job duties and responded quickly to questions, which improved understanding of job responsibilities.
Established and updated work schedules to account for changing staff levels and expected workloads.
10/2018 to 10/2019
Administrative AssistantWipfli Llp – A And B Trailer Court Number Two, MT,
Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
Coached new employees on administrative procedures, company policies and performance standards.
Scheduled office meetings and client appointments for team of 10 professional Counselors.
Executed record filing system to improve document organization and management.
Prepared meeting minutes and edited subcontractor proposals, project punch list, transmittals and memorandums for organizational support.
Maintained complex digital filing system for financial information.
Arranged rapid office equipment repair and maintenance with vendors.
Handled client correspondence and tracked records to foster office efficiency.
08/2016 to 10/2018
Administrative AssistantWipfli Llp – Fox Cities, WI,
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
Coached new employees on administrative procedures, company policies and performance standards.
Managed and delegated duties and responsibilities of two different offices throughout each eight hour shift. (Captain's Office & Medical Records)
Executed record filing system to improve document organization and management for over 1,500 patients.
Education
Expected in
Bachelor of Science: Business, Management, & Economics SUNY Empire State College - Saratoga Springs, NY GPA:
Expected in 05/2015
Associate of Applied Science: Math & Science Cayuga County Community College - Auburn, NY GPA:
Accomplishments
Assisted management with the training of at multiple new staff members.
Inventory Management - Managed inventory and office budgeting for supplies for busy office of 12 Counselors.
Awarded "Employee of the Month" for delivering outstanding guests services and employee performance.
Achieved Dean's List for Spring 2020 semester.
Achieved Dean's List for Fall 2021 semester.
Passed the NYS Insurance Exam with only two weeks of prep time.
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