LiveCareer-Resume

assistant food and beverage manager resume example with 3+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Knowledgeable food and beverage manager with over 9 years of experience in leading casual and fine dining establishments. Seeking a position in an upscale dining concept to apply expertise in creating exceptional guest experiences. Graduated from Vatel International Hospitality School with a Bachelor and a Master's degree in international hospitality management. Fluent in four languages, enabling effective communication with diverse clientele. Highly detail-oriented, ensuring excellence in all aspects of operations. A results-driven professional dedicated to delivering outstanding service and driving revenue growth.

Skills
  • Problem solving
  • Creativity
  • Adaptability
  • Communication
  • Teamwork Skills
  • Computer skills
  • Opera V5 / V9
  • MS OFFICE
  • Data Management
  • Processes and Procedures
Experience
09/2022 to 05/2023 Assistant Food and Beverage Manager Columbus Hospitality | Bonita Springs, FL,
  • Oversaw food and beverage operations, delivered day-to-day consistency and set and maintained highest food quality and service standards.
  • Developed and implemented budgets, met or exceeded sales targets, hired, trained and supervised 20 team members and fulfilled dining needs and desires of patrons.
  • Maximized revenue and profits of hotel food services through customer satisfaction, employee engagement and meticulously clean, sanitary and safe environments.
  • Designed exceptional menus, purchased superior goods, continuously improved and modernized operations and liaised between guests, service staff and kitchen.
  • Wrote and communicated clearly, understood internal documents and reports and interacted professionally with guests and employees.
  • Evaluated and analyzed levels of guest satisfaction and focused on continuous improvement and innovative foodservice solutions.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
07/2021 to 07/2022 Supervisor Arby's, Llc | Carol Stream, IL,
  • J1 Management Training
  • Provided ongoing training to address staff needs.
  • Complied with company policies, objectives and communication goals.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Planned and managed resources to consistently meet production, quality and cost goals.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Maximized revenue and profits of hotel food services through customer satisfaction, employee engagement and meticulously clean, sanitary and safe environments.
09/2020 to 02/2021 Assistant Revenue Manager Movenpick Hotel Tunis ***** | City, STATE,
  • Maintained historical data by organizing and filing statistical reports.
  • Expanded market share by executing effective sales strategies while detailing market conditions analysis for strategic planning.
  • Analyzed budgets and implemented action plans to rectify issues.
  • Aided senior leadership during executive decision-making process, generating daily bond Excel reports to recommend corrective actions and improvements.
  • Maintained strong pipeline of corporate clients by collaborating closely with partners.
  • Created in-depth spreadsheets, which detailed trends and forecasts for revenue, profitability and expenses.
  • Reviewed costs, expenses and revenues associated with construction projects.
  • Planned, coordinated and managed projects.
06/2019 to 09/2019 Food and Beverage Trainee IHG Hotel | City, STATE,
  • Supported day-to-day operations, assisting teammates with various tasks.
  • Developed understanding of policies, procedures and processes.
  • Participated in company and department meetings.
  • Attended food program workshops and participated in career development activities.
  • Performed variety of duties related to food service.
  • Followed food safety regulations pertaining to sanitation, food handling and storage.
05/2018 to 09/2018 Food and Beverage Trainee Hotel Molitor 16éme *****, MGallery Accor Hotels | City, STATE,
  • Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Calculated charges, issued table checks and collected payments from customers.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Served high volume of tables at once and simultaneously supervised serving staff.
  • Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
  • Provided exceptional service to high volume of daily customers.
04/2017 to 09/2017 Food and Beverage Trainee Hotel Molitor 16éme *****, MGallery Accor Hotels | City, STATE,
  • Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Calculated charges, issued table checks and collected payments from customers.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Served high volume of tables at once and simultaneously supervised serving staff.
  • Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
  • Met with chefs to collaborate on menu changes, staffing needs and ways to improve restaurant.
08/2016 to 09/2016 Hospitality Trainee Vatel Hotel And Tourism Business School **** | City, STATE,
  • SUMMER INTERNSHIP
  • Followed school schedules and policies to promote safety and learning.
  • Participated in weekly staff meetings and team building events.
  • Greeted office visitors, provided information and directed to appropriate personnel.
  • Assisted with answering telephone calls, managing databases and drafting correspondence.
  • Performed wide range of simultaneous job tasks to support professor's academic, research and operational needs.
  • Met needs of walk-in customers by staying up-to-date on room availability and current promotions.
  • Set up, delivered and retrieved food and beverage orders to guest rooms and hospitality suites.
09/2015 to 03/2016 Hospitality Trainee Hotel Karthago Le Palace *****, Tunis | City, STATE,
  • PRACTICAL WEEKS
  • Followed school schedules and policies to promote safety and learning.
  • Participated in weekly staff meetings and team building events.
  • Assisted with answering telephone calls, managing databases and drafting correspondence.
  • Performed wide range of simultaneous job tasks to support professor's academic, research and operational needs.
  • Prepared reports, presentations and articles using Microsoft Word and PowerPoint.
  • Reported concerns to supervisor for resolution.
  • Resolved issues to meet customer requirements.
  • Created and organized documentation to support team.
Education and Training
Expected in 04/2020 to to MBA | international Hotel Management VATEL International Business School, Tunis, GPA:
Expected in 06/2018 to to Bachelor’s Degree | Hotel and Tourism Management VATEL International Business School Tunis, , GPA:
Expected in 06/2015 to to Baccalaureate | Economics & Management Beyt el Hekma High school Menzah 6, , GPA:
Languages
English:
Full Professional
Negotiated:
French:
Native/ Bilingual
Negotiated:
Spanish:
Professional
Negotiated:
Arabic:
Native/ Bilingual
Negotiated:

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Resume Overview

School Attended

  • VATEL International Business School
  • VATEL International Business School Tunis
  • Beyt el Hekma High school Menzah 6

Job Titles Held:

  • Assistant Food and Beverage Manager
  • Supervisor
  • Assistant Revenue Manager
  • Food and Beverage Trainee
  • Food and Beverage Trainee
  • Food and Beverage Trainee
  • Hospitality Trainee
  • Hospitality Trainee

Degrees

  • MBA
  • Bachelor’s Degree
  • Baccalaureate

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