Food and Beverage Manager Meticulous rated as the top hotel se rvice management expert with high efficiency ratings. Enthusiastic about meeting challenging demands in high volume environments. Particularly interested in high standards of food and beverage quality, offering high qualification with more than 10 years of experience in hospitality. Interested in the best interests of our company, our clients and our team, asset protection and minimum expenses. Coordinating the programming and supervision of the activities of the kitchen, bar and services staff to promote the most efficient service and enjoyment of our clients. An experienced food and beverage management professional familiar with hotel, bar/restaurant operations, excellent service procedures, and health and safety regulations.
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- Improved presentation and sales approaches to increase revenue.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Managed food service sales, costs and budget administration to keep operations in line with financial targets.
- Communicated repair needs to maintenance staff.
- Placed orders for housekeeping supplies and guest toiletries.
- Created and implemented training programs to enhance employee performance.
- Introduced new operational programs like incentives to increase company loyalty and reduce employee turnover.
- Completed schedules, shift reports and other business documentation.
- Worked with front desk to respond promptly to all guest requests.
- Reduced financial discrepancies through accurate management of payroll and bookkeeping processes.
- Surpassed sales goals by improving service delivery.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Managed food service sales, costs and budget administration to keep operations in line with financial targets.
- Added new menu options by consulting with talented chef to develop new recipes based on local, seasonal ingredients.
- Produced detailed documentation to outline potential worker issues.
- Followed proper food receiving, storage and preparation techniques to maintain ingredient and dish quality.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Improved presentation and sales approaches to increase revenue.
- Executed hands-on preventive maintenance and repairs to keep equipment functional.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Collaborated with server trainees to promptly resolve potential customer concerns.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Improved presentation and sales approaches to increase revenue.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Collaborated with server trainees to promptly resolve potential customer concerns.
- Maintained optimal inventory levels and kept food costs in line with budget limitations.
- Developed and standardized new recipes to diversify kitchen offerings.
- Managed inventory records and supply orders to cut costs by %.
- Planned and managed menus for weekly offerings and special events.
- Maintained dining and food service areas to maximize safety and cleanliness.
- Assembled and served meals according to specific guest requirements.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Replenished stocking stations with utensils, condiments and napkins.
- Prepared and led food service training programs to teach staff various tasks.
- Restocked cupboards, refrigerators and service stations with new food items or supplies.
- Checked inventory levels and recorded supply usage on log sheets or in company software.
- www.linkedin.com/in/Jessica-j-gonzález-
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School Attended
- Northern Virginia Community College
- University Autonomous De Santo Domingo
Job Titles Held:
- Assistant Food and Beverage Director
- Director of Food and Beverage
- Food and Beverage Supervisor.
- Food and Beverage Assistant.
Degrees
- BBA
- Bachelor of Science
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