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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Dedicated Assistant Director of Security with 22 years of Healthcare Security experience offering leadership to security teams and operational support. Diligently trained, evaluated and mentored staff while boosting client satisfaction by driving improvements and resolving issues personally. Created detailed reports and worked closely with company leaders to enhance security services. Displayed exceptional communication and time management skills.

Experience
07/2019 to Current
Assistant Director of Security Accor Hotels Pittsburgh, PA,
  • Under the direction of the Senior Director of Mount Sinai Health System Security, provides assistance in the direction and oversight of all Department functions, initiatives, and activities at the New York Eye and Ear Infirmary. The Assistant Director plans, manages, and continuously evaluates the security operations of the New York Eye and Ear Infirmary and to effectively direct the daily operations of Security to promote, implement, and direct a culture of safety, and to formulate and institute effective strategies and policies that focus on high quality results, ensuring optimal utilization of resources.
  • Oversees the Security, Telecom, and Mailroom Departments
  • Created new policies and continually enforced to maximize site safety and client satisfaction.
  • Monitored and documented security team member's punctuality and attendance.
  • Hired, scheduled and supervised team of qualified and effective security officers.
  • Drafted audit and review reports and delivered to supervisor with suggestions.
  • Researched and suggested new security technology to company decision-makers.
  • Reviewed supply inventory and ordered new or replacement items to keep security staff fully equipped.
  • Evaluated current security operations and personnel to detect areas in need of improvement.
  • Cultivated strategies to bolster organizational security posture and support enabling technology.
  • Maintained effective working relationships with local and state government agencies and collaborated closely on investigations.
  • Oversaw management and maintenance of security-related tools, documents, standards and processes to maintain sustainable, compliant infrastructure.
  • Kept staff aware of security and safety concerns with regular meetings and drills.
07/2009 to 07/2019
Senior Security Supervisor Sp Plus Corporation Minneapolis, MN,
  • Proactively identified and solved complex problems impacting operations management and business direction
  • Monitored entire facility using CCTV while simultaneously performing dispatch duties
  • Counseled management on how to cut spending without compromising safety and security of company assets
  • Issued criminal trespass warnings to possible suspects and assisted police in apprehending and processing shoplifters
  • Periodically reviewed the existing policies and procedures and made recommendations to improve security
  • Hired, trained and managed staff of 50 associates
  • Conducted site reviews and security audits and made recommendations to management based on findings
  • Trained new security officers on safety protocols and company standards
  • Recorded required data for incident reports and files quickly and accurately
  • Managed security staff schedules for the evening shift, minimizing overtime costs
  • Oversaw highly effective security team and managed scheduling and resource allocation
  • Recommended improvements in security systems and procedures
  • Provided security team leadership and contributed to on-call duties
  • Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety
12/2008 to 07/2009
Security Officer Sp Plus Corporation Sacramento, CA,
  • Challenged suspicious individuals accessing restricted areas to prevent unauthorized entry
  • Investigated suspected incidents of external fraud, employee theft and embezzlement
  • Monitored 1,300 security cameras and fire, building and alarm systems
  • Maintained safety by quickly responding to alarms and investigating disturbances
  • Quickly and accurately reported all security incidents, accidents and medical emergencies to law enforcement
  • Worked with local and federal law enforcement agents to coordinate apprehensions
  • Checked passes and credentials of persons seeking to enter property and issued passes for guests
  • Enforced security regulations and calmly and promptly escorted non-compliant individuals to Security Command Center for processing
  • Checked footage and live feeds from surveillance cameras to monitor for trespassers and criminal activity
05/1999 to 11/2008
Security Officer Parkway Hospital City, STATE,
  • Patrolled industrial and commercial premises to prevent and detect signs of intrusion and secure doors, windows and gates
  • Inspected parking lot to verify vehicles were properly parked and displayed parking permits
  • Checked footage and live feeds from surveillance cameras to monitor for trespassers and criminal activity
  • Investigated suspected incidents of external fraud, employee theft and embezzlement
  • Worked with local and federal law enforcement agents to coordinate apprehensions
  • Challenged suspicious individuals accessing restricted areas to prevent unauthorized entry
  • Checked passes and credentials of persons seeking to enter property and issued passes for guests
Education and Training
Expected in
: Computer Information Systems
Queensborough Community College of The City University of New York - Oakland Gardens, NY
GPA:
Accomplishments
  • Promoted tp Assistant Director of Security after 11 years of service as a Senior Supervisor of Security
  • Promoted to Security Supervisor after 7 months of employment based on exemplary performance
  • Earned “Officer of the Month” award in July 2009
  • Awarded by management with 2 official commendations for personal achievement and contributions to the team
  • Promoted to Senior Supervisor of Security after 3 years of employment
  • Greek Regents Diploma
  • Fluent in the Greek Lanuage
Certifications

New York State Security Guard License

CPR/AED/First Aid/Stop the Bleed Certified

O.J.T. - Certified Security Instructor by the State of New York

Take Down certified

CPI (Crisis Prevention Intervention) certified

FEMA ICS-100 certification

FEMA ICS-200 certification

FEMA ICS-700 certification

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Resume Overview

School Attended

  • Queensborough Community College of The City University of New York

Job Titles Held:

  • Assistant Director of Security
  • Senior Security Supervisor
  • Security Officer
  • Security Officer

Degrees

  • Some College (No Degree)

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