Results-focused management professional offering 27 years of progressive leadership experience. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as committed to cost-effective management of resources and quality performance.
Assistant Director December 2010 to CurrentTexas A&M University － Killeen, TX
Admission/Records & International Student Adviser Interprets, implements, and enforces policies and regulations of the University, Boards of Regents and Supervisors, and FERPA.
Develop the goals and objectives for the Admissions & Records Office.
Organize and administer the records, registration functions, including transcript evaluations,in order to provide maximum service to students while ensuring efficient and effective workflow.
Provide leadership and develop appropriate recommendations for the implementation of related technology application in support of enhanced services offered through Registration and Records.
Problem solve the research, analysis and resolution of student disputes as they relate to records and registration.
Collaborate with administrators, deans, faculty, IT and counselors to facilitate and improve services to students, including catalog and registration/records policy questions.
Supervise the Admissions, Records, Transcript Analyst, and Imaging staff.
Develop admissions and records policies and procedures.
Provide back-up for records and registration services, including registering students, issuing transcripts, answering phones, scanning, reporting grades and working special events.
Counsels and advises students, faculty, and staff on academic matters.
Degree Plan Evaluator June 2007 to December 2010Tarleton State University － Killeen, TX
Manage the coordination, evaluation and certification of all undergraduate graduation applications, while overseeing the complete graduation process to include all elements of the ceremony.
Confirm the degree requirements for graduation, by verifying completion of course requirements, GPA, writing proficiency, honors.
Create and send correspondence to faculty advisers and students, advising on any potential graduation issues.
Presented individual solutions to correct their graduation concerns.
Administered supporting documents for the degree such as substitutions forms, support forms, and concentration forms.
Processed tuition rebates.
Executive Assistant May 2005 to May 2006City of Killeen － Killeen, TX
Manage and maintain executive schedules.
Created and prepared invoice, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
Managed daily office operations by reading and analyzing incoming memos, submissions, and reports to determine their significance and plan their distribution.
Received and screened a high volume internal and external communications, including email and mail, open, sort, and distribute incoming correspondence.
File and retrieve court documents, records, and reports.
Prepare responses to correspondence containing routine inquiries.
Assist with Department budget.
Telecommunications Network Manager December 1981 to January 2002U.S. Army － Killeen, TX
Led, developed and trained personnel in the implementation and operation of data, satellite, voice, communication networks.
Managed and supervised teams of up to 100 personnel.
Trained, mentored, and guided team members on the installation and operation of network systems which resulted in several "best team" awards in the division.
MBA : Business, 2009Tarleton State University － Killeen, TX, USABusiness
Bachelor of Science : Business, 2004Tarleton State University － Killeen, TX, USABusiness
Coursework in Business Administration and FinanceGPA: GPA: 5GPA: 5
Coursework in Business Administration, Accounting, and Computer Information Systems.GPA: GPA: 0GPA: 0
American Association of College Registrars and Admissions Officers (AACRAO) Registrar Certificate Introduction to F-1 Student Advising
Affiliations Texas Association of Collegiate Registrars and Admissions Officials (TACRAO) National Association for Foreign Student Advisers (NAFSA) Texas A&M University-Central Texas (TAMUCT) Study Abroad Task Force TAMUCT Staff Council Committee National Association of Professional Women (NAPW)
academic, Accounting, Analyst, back-up, budget, Business Administration, catalog, network systems, database, email, special events, Finance, financial statements, forms, Imaging, Information Systems, leadership, letters, mail, Office, networks, personnel, policies, reading, reporting, research, scanning, spreadsheet, answering phones, word processing, workflow