Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
I am interested in joining a company that is established an offers a decent benefit package with the opportunity for advancement. To seek in employment  with a company that will require my organizational, communication, and planning skills.
Assistant Community Manager II, 08/2015 to Current
At&TWatsonville, CA,
  • Provided customer service to prospect and current resident in professional manner, demonstrating leadership qualities at all times
  • Decreased monthly collection closing amount from $300,000 to under $500 a month
  • Processed PHA paper work and section 8 paperwork for approval
  • Daily paperwork and reports kept current for corporate
  • Walk and Process Move Out Disposition
  • Organized resident functions and implementing marketing ideas for leasing Process paperwork to be submit to Compliance for renewals and recertification
  • Monitored and followed up on the delinquent rent for the month and maintaining a closing balance
  • Implementing ideas for marketing structure of the corporate office
  • Worked on Microsoft Computer Application System utilizing Excel, Outlook Utilize Onesite, Blue Moon Software system
  • Schedule make ready for weekly move-ins, and inspected completed units Completed all weekly, daily, and monthly reports and exceeded deadlines Implementing ideas for marketing and leasing of the units by establishing a resident retention program for referrals and renewals.
Assistant Community Manager -Senior Community, 2013 to 08/2015
  • Demonstrate a professional, courteous attitude when dealing with residents, coworkers and the general public.
  • Demonstrate initiative, integrity, a positive outlook and a creative, entrepreneurial spirit.
  • Exercise confidentiality in the appropriate areas of performance.
  • Be able to work well independently and balance multiple priorities.
  • Ability to effectively communicate with the Maintenance Supervisor and Property Manager.
  • Assist the Manager with Selecting residents and verifying eligibility Distributing non-payment notices to all delinquent residents, and completing follow up activity in regards to non-payment of rent or eviction procedures
  • Record-keeping/Bookkeeping Inputting resident data using appropriate computer software
  • Arranging for move-ins/move-outs
  • Resolving residential problems
  • Establishing social, job training and educational programs for residents
  • Supervising the receptionist/leasing agent
  • Advertising and leasing activities Completing compliance requirements for affordable units
  • Performing general office duties as assigned by the Manager
  • Act as the Community Manager in the absence of the Manager.
  • Participate in the community to improve the neighborhood.
  • Attend resident social functions and activities as requested.
  • Inspect common areas, apartment units and grounds on a regular basis.
  • Offer recommendations to Manager regarding improvements to the overall operation of the community.
  • Familiarize him/herself with all aspects of maintenance.
  • If there is no Leasing Consultant on site: Provide tours of the property and of models (if applicable) to prospective residents for the purpose of securing a deposit to lease an apartment
  • Prepare leases and related documents for qualified renters, and ensure accuracy
  • Qualify prospective residents with regard to credit history and previous landlord reference checks
  • Analyze concerns associated with apartments that are slow to lease, and offer recommendations.
  • Conduct off-site marketing to obtain new business.
  • Travel to purchase supplies for off-site meetings and for bank deposits when necessary.
  • Understand financial and operational reporting requirements.
  • Maintain a general working knowledge of state laws in regards to collection or delinquent accounts/compliance/fair housing.
  • Be able to understand and explain legal documents ( and addendums)
  • Understand and apply principles of fair housing
  • Maintain up-to-date knowledge of market and competitive properties and complete monthly market surveys.
  • Other tasks and duties as requested by the Community Manager or the Portfolio Manager, or which is for the benefit of the property.
Assistant Manager, 2009 to 2012
San Antonio Housing AuthorityCity, STATE,
  • Conduct leasing interviews, inspections, processes resident vacancies and computes initial and interim rentals.
  • Communicates with the resident association on various issues including maintenance and improvement priorities and changes in rules and regulations.
  • Monitors and contacts residents regarding delinquent rent; receives rent payments from residents; evicts undesirable residents; initiates process to evict residents for failure to pay rent or other undesirable characteristics; appears in court to present evidence on failure to pay or undesirable resident behavior and refers residents to local social service agencies for financial assistance.
  • Oversees maintenance issues by making periodic inspections of the development; reviews maintenance reports and spot checks work; encourages resident input on maintenance needs and improvements; distributes work assignments to maintenance personnel, investigates complaints on maintenance work, and records monthly maintenance repairs.
  • Prepares and oversees annual budget by itemizing needs of the development; authorizes purchase requests; ensures expenses are within budget; and completes annual inventory.
  • Records time and attendance on subordinate employees; completes performance evaluations; disciplines when necessary; and assigns and observes work activity.
  • Reviews interoffice memos and other correspondence; maintains petty cash funds; resident files; attends departmental meetings, and prepares monthly newsletters.
  • Refers local leaders and interest groups to the Public Affairs& Communications Department and as necessary; provides information to the local media on development of activities and problems and conducts Tours of the respective housing developments.
  • Communicates with the Security Department regarding possible trouble areas and monitors the work of security officers by reviewing security reports.
  • Establish partnerships with various local providers to increase employee and resident education, and promote as well as deliver social services to property sites.
Bachelor of Arts: Business Management, Expected in 2017
Concordia Lutheran University - San Antonio, Texas
HUD Public Housing Specialist Certification
Tax Credit Certification
Advertising, Bookkeeping, Budget, General Office Duties, Human Resources, Inspect, Inventory, Leadership, Legal documents, Marketing, Microsoft Office, Newsletters,  Record-keeping, Social Services

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  • Assistant Community Manager II
  • Assistant Community Manager -Senior Community
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  • Bachelor of Arts

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