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assistant community manager resume example with 17+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Dedicated Assistant Community Manager with 3 years of management experience. Improves properties and streamlines operations for efficiency. Hardworking and resourceful with friendly and professional demeanor. Talented Assistant Community Manager bringing 3+ years' experience in directing property operations, staff productivity, promotional strategies and contract development. Demonstrated record of accomplishment in boosting occupancy and bringing in long-term tenants. Hands-on Assistant Community Manager known for excellent public relations and marketing coordination. Highly trained professional with passion for working with and for people. Solutions-oriented problem-solver with goal-oriented mindset. Enthusiastic Assistant Community Manager dedicated to achieving property management goals. Knowledgeable about payment collections, maintenance and documentation. Offering 3 years of related experience in the field. Skilled Assistant Community Manager with deep understanding of resident preferences and business operations requirements. Successful history of meeting occupancy and payment goals while improving community satisfaction. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Skills
  • Daily operations oversight
  • Property tours and inspections
  • Payment management
  • Staff Management
  • Property Inspections
  • Marketing and advertising
  • Property management
  • Leasing and sales
  • Guest experiences
  • Vendor interaction
  • Guest Accommodations
  • Staff Supervision
  • Performance improvement
  • Food preparation and safety
  • Cost-controls
  • Recruitment
  • Staff Scheduling
  • Order delivery practices
  • Operations management
  • Negotiation
  • Written and verbal communication
  • Interviewing skills
  • Onsite facility tours
  • Excellent Communication
  • Planning and Coordination
  • Budgeting
  • Employee scheduling
  • Financial Management
  • Business administration
  • Training
  • Cost Control
  • MS Office
  • Self-Motivated
  • Data Entry
  • Yardi
Work History
01/2022 to Current Assistant Community Manager Oakleaf Village Of Raleigh | Toledo, OH,
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
  • Collaborated site foreman during interior renovations and construction.
  • Received and processed resident payments, and updated system accounts with latest information.
  • Collected rental payments from residents and kept meticulous records of delinquent accounts.
  • Contacted correct individuals to perform repairs and maintenance to obtain immediate resolutions.
  • Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Organized and executed launch of 240 units.
  • Oversaw 5-10 people team with effective morale-building strategies, cutting-edge training and motivational coaching on established practices, standards and requirements.
  • Evaluated property conditions and recommended improvements.
  • Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention.
  • Managed community within established cost constraints.
  • Increased office organization by creating filing systems and managing confidential information carefully.
  • Improved processes through expense management.
  • Verified tenant incomes and other information before accepting lease applications.
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Performed background, reference and credit checks as part of screening process of prospective tenants.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Escalated major issues to property manager for immediate remediation.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
  • Participated in property inspections to prepare for move-ins and move-outs.
  • Resolved conflicts between tenants regarding noise, encroachments and parking.
  • Scheduled various contractors to complete needed work on vacant and occupied units.
  • Recruited new residents through website advertising and marketing.
  • Marketed property to local businesses through collateral, emails and phone calls.
03/2015 to 09/2022 Holiday Inn Express & SuitesFront Desk Super Oakleaf Village Of Raleigh | New Albany, IN,
  • Processed accurate credit, debit, check and cash sales transactions for more than 50-100 check in a day.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Collected room deposits, fees and payments.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Resolved service-related problems and documented actions in system.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Introduced customers to resort amenities with pleasant and helpful demeanor.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Stored guest valuables in safe and individual boxes for security.
  • Promoted hotel brand's loyalty program via social media, email and direct mail.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
01/2020 to 01/2022 Assistant Community Manager Real Estate Management Group | City, STATE,
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
  • Collaborated site foreman during interior renovations and construction.
  • Received and processed resident payments, and updated system accounts with latest information.
  • Collected rental payments from residents and kept meticulous records of delinquent accounts.
  • Contacted correct individuals to perform repairs and maintenance to obtain immediate resolutions.
  • Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
  • Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
  • Gained feedback useful in collaborating with business leaders to devise solutions.
  • Managed community within established cost constraints.
  • Increased office organization by creating filing systems and managing confidential information carefully.
  • Improved processes through expense management.
  • Resolved tenant issues quickly and increased tenant retention by 50%.
  • Verified tenant incomes and other information before accepting lease applications.
  • Monitored accounts for compliance with established payment plans and flagged non-compliances.
  • Achieved performance goals on consistent basis.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Used skip tracing and other techniques to locate debtors.
  • Processed debtor payments and updated accounts to reflect new balance.
  • Maintained productivity objectives by leveraging hands-on leadership abilities to effectively direct person team.
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Performed background, reference and credit checks as part of screening process of prospective tenants.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Participated in property inspections to prepare for move-ins and move-outs.
  • Resolved conflicts between tenants regarding noise, encroachments and parking.
  • Distributed and followed up on tenant renewal notices.
  • Scheduled various contractors to complete needed work on vacant and occupied units.
  • Recruited new residents through website advertising and marketing.
  • Marketed property to local businesses through collateral, emails and phone calls.
  • Monitored advertising effectiveness by gathering information about market competition in local area.
  • Conducted property tours to highlight features of properties.
04/2005 to 03/2019 Burger King Store Manger | City, STATE,
  • Prepared annual budgets with controls to prevent overages.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Collaborated with team members to quickly fill large orders and serve large parties.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Reduced customer wait times by quickly operating customer window and sales register.
  • Provided support to crew members, facilitating quick food preparation and delivery.
  • Promptly resolved customer complaints, escalating major issues to supervisor.
  • Suggested complementary items to orders to boost sales.
  • Trained newly hired employees on routine tasks and customer service.
  • Delivered special orders to waiting vehicles and tables to promote specialized service.
  • Assisted with preparing salads and cold food items.
  • Performed shift change tasks each day to keep store neat and running smoothly.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Checked equipment for proper temperatures to keep food safe for consumption.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Excelled in every store position and regularly backed up front-line staff.
  • Trained and mentored new employees to maximize team performance.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
  • Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Tracked receipts, employee hours and inventory movements.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Checked building to confirm maintenance and cleaning met code and regulations.
Education
Expected in High School Diploma | Person High School, Roxboro, NC GPA:

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Resume Overview

School Attended

  • Person High School

Job Titles Held:

  • Assistant Community Manager
  • Holiday Inn Express & SuitesFront Desk Super
  • Assistant Community Manager
  • Burger King

Degrees

  • High School Diploma

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