LiveCareer-Resume

assistant community manager resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Skills
  • Staff Management
  • Financial Reporting
  • Policy Understanding And Explanation
  • Client Service And Support
  • Recruitment
  • Talent Management Assessment
  • Pre-Employment Screening
  • File And Records Management
  • Expertise in Microsoft Office
  • Project Oversight
  • Monitoring
  • Interpersonal Communication Skills
  • New Hire Onboarding
  • Strong Team Player
  • Leadership Experience
  • Employee Engagement
  • Performance Plans
  • Training And Mentoring
Work History
Assistant Community Manager, 12/2022 - Current
Mckinley, Inc. Taylor, MI,
  • Collect rental payments from residents, updated system accounts with latest information and kept meticulous records of delinquent accounts.
  • Experience in Microsoft Office Suite and several other applications and software.
  • Work with maintenance staff to complete timely repairs and enhancements.
  • Inspect units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
  • Increase office organization by creating filing systems and managing confidential information carefully.
  • Plan and execute promotional activities to drive community engagement and increase occupancy numbers.
  • Meet with residents to gather information and develop effective solutions.
  • Handle all tenant logistics and leases and effectively managed all scheduled appointments, showings, screenings, recertification/renewals, interims, move-ins and move-outs.
  • Streamline operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
  • Monitor community activities and maintained compliance with relevant laws, regulations and codes.
  • Address and resolve tenant complaints and inquiries, maintaining high satisfaction.
  • Maintain knowledge on lease and renewal rates to advocate for appropriate changes.
  • Manage community within established cost constraints.
  • Inspect buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.
  • Aid upper-level leaders by completing budgets, tenant reports and financial reports for executive action planning.
  • Supervise maintenance engineer, lobby monitors, and team members.
  • Verify and approve time for staff.
  • Process/negotiate invoices and maintain positive relationships with vendors.
  • Support organization's risk management goals, strategies and processes
Customer Service Representative - Remote, 07/2021 - 07/2022
Copart Mocksville, NC,
  • Responded to customer requests for products, services, and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Provided primary customer support to internal and external customers.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Tracked customer service cases and updated service software with customer information.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
  • Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
  • Processed insurance policy cancellations and renewals quickly to meet call time targets.
  • Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
  • Calculated adjustments, premiums and refunds.
  • Posted payments to accounts and maintained records.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.
  • Cross-trained and provided backup support for organizational leadership.
Quality and Innovation Specialist - Remote, 11/2016 - 09/2020
Psychological Associates City, STATE,
  • Communicated best practices among on-site and external personnel to align efforts and goals.
  • Managed multi-line telephone system and greeted claimants during office visits.
  • Worked with upper management to complete complex projects on tight budgets within specific timelines.
  • Oversaw automated tracking and documentation of data, client correspondence and office operations.
  • Increased customer service success rates by quickly resolving issues.
  • Planned and coordinated logistics and materials for all Survey projects
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.
  • Maintained flexible schedule and responded to after-hours and weekend emergencies.
  • Improved information collection and recordkeeping accuracy by creating, updating and managing customer communications.
  • Successfully juggled multiple projects simultaneously to aid executive leaders.
  • Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
  • Established positive working relationships with colleagues, manager and customers through regular communication and effective anticipation of needs.
  • Employed proven problem-solving techniques to resolve issues quickly and effectively.
  • Streamlined processes to maximize operational efficiency.
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
  • Held to pre-determined schedules and worked with vendors to cut costs and complete projects on time and under budget.
  • Took active role in company growth by consistently providing quality customer service to promote growth and retention.
  • Sourced additional resources and staff to meet timeline demands.
  • Closely collaborated with project members to identify and quickly address problems.
  • Educated key personnel in appropriate production methods to achieve expectations and meet quality control standards.
  • Increased savings by initiating and fostering relationships with vendors to communicate on problem-areas and work closely to resolve.
  • Established and oversaw synchronized, cohesive team by inspiring confidence and offering guidance.
  • Developed process improvement initiatives and analyzed problems to create corrective action strategy.
  • Determined root cause of problems and issues to implement courses of action required to implement solutions.
  • Defined clear targets and objectives and communicated to other team members.
  • Aligned with staff members to develop, identify and achieve assigned goals and initiatives.
  • Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.
  • Implemented set of comprehensive tracking processes to monitor project performance.
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
Education
Bachelor of Arts: Dual Licensure in Elementary And Special Education, Expected in 05/2024
-
WGU - Missouri,
GPA:
Status -
Affiliations
  • Partner , MO Partners in Policy-making - Class of 2020, Current
  • Volunteer Educational Surrogate , Missouri Department of Elementary and Secondary Education, 2016 to Current
  • Volunteer Surrogate Parent, Illinois State Board of Education
  • Speaker, Panelist and Parent of the Year 2019, Big Brother Big Sisters of Eastern Missouri
Certifications
  • Certified Youth and Adult Mental Health First Aider
  • Missouri Notary Public
  • Leadership Through People Skills
  • Certified Lay Education Advocate
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Resume Overview

School Attended

  • WGU

Job Titles Held:

  • Assistant Community Manager
  • Customer Service Representative - Remote
  • Quality and Innovation Specialist - Remote

Degrees

  • Bachelor of Arts

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