Experienced and results-oriented Sales and Marketing professional with the ability to effectively identify and maximize opportunities to immerse growth and development. Exceptionally detailed, and highly organized with a unique ability to successfully manage multiple projects simultaneously. Excellent in turning disorganized environments into smooth-running operations and overhauling administrative processes to improve accuracy and efficiency. Extremely competent professional who can be trusted with even the most confidential projects. Developed brand and corporate identities, multimedia graphics, newsletters, proposals, advertisements, flyers, and sales collateral for clients in commercial, retail, and in-house production. Self-starter and quick-learner who always exceeds expectations.
Preparing Correspondence and Reports
Planning Events, Meetings, and Tradeshows
Managing Staff Scheduling
Compensation, Commission, and Payroll Reports
Employee Training and Development
Team Building and Leadership
Developing Policies and Procedures
Relationship Building and Client Retention
Branding and Promotional Development
New Media Marketing and Promotions
Search Engine Optimization
Graphic, Web Design and Content
Creating Newsletters, Proposals, and Presentations; Brochures, Flyers, Business Cards, and Postcards.
Microsoft Office Word Excel PowerPoint Outlook QuickBooks
Adobe Creative InDesign Illustrator Photoshop Adobe XI Pro
Company NameApril 2017 to July 2017ASSISTANT COMMUNITY MANAGER City, State
Assisted the Community Manager with the day-to-day operations of the management of Home Owners' Associations.
Daily tasks ranged from administrative to customer service.
Received and responded to incoming calls from homeowners, Board Members and vendors.
Followed through on various requests, while maintaining records.
Assisted with the initiation, distribution, execution, closing and filing of maintenance requests and work orders; and oversaw that they were completed in a timely manner.
Prepared and assisted Community Managers with monthly board packages; violation log, work order log, and architectural modifications log.
Assisted accounting, brokerage, and others as directed.
Assisted in maintaining the daily, weekly, monthly task list and schedule.
Completed all other projects or directives as given by the Manager with professionalism and within the deadline provided.
Company NameOctober 2014 to June 2015BUSINESS DEVELOPMENT CENTER MANAGER City, State
As Business Development Center Manager, I was responsible for hiring and training customer service representatives to handle internet leads, sales calls, and consulted with Marketing Consultant and ownership to implement their strategy.
Oversaw internet sales leads, set schedules, and managed day-to-day operations of the Business Development Center.
Hired, scheduled, trained, motivated, and supervised a team of nine customer service representatives.
Trained team to follow incoming, outgoing, and email scripts.
Created and implemented a New Hire Orientation Manual and Training Program for BDC team.
Attended weekly sales meetings and trainings, and prepared weekly and monthly reports that were used to measure performance of the department.
Attended product and sales training as requested by general sales manager and attended sales meetings.
Met with the sales managers and directors regarding objectives, planned activities, reviews, and analysis.
Ensured that data was accurately entered and managed within the company's CRM or other sales management system.
Company NameMarch 2012 to May 2013DESKTOP PUBLISHER/MARKETING COORDINATOR City, State
Supported a team of brokers with proposals, letters, real estate contracts, addendums, and exhibits.
Layout and update of flyers, presentations, drawing road maps, and floor plan.
Proofread marketing materials to ensure quality of work.
Ensuring consistency for clients, corporate, promotional and brand management.
Presenting finalized ideas and concepts to brokers and senior managers for client's final approval.
Producing content for page layouts, email designs and site graphics.
Involved in designing advertisements, brochures, handouts, flyers, and online graphics.
Company NameNovember 2011 to January 2012TEMPORARY REGISTRATION COORDINATOR City, State
Responsible for registering exhibitors, manufacturers, retailers, partners, associates, and their invited guests.
Processed pre-registrations, late registrants, confirmations, cancellations and emailed badge confirmations with capture code barcodes, badge pick up numbers and instructions about badge pick up to attendees.
Maintained detailed client records in CRM software, processed transactions, and payments.
Handled complaints, answered general questions, requests, and registration by phone, fax, and email.
Communicated and coordinated with employees at all levels of the organization, and reported to registration manager.
Company NameJune 2011 to September 2011TEMPORARY GROUP SALES CATERING COORDINATOR City, State
Responsible for selling catered events and servicing customers for six suites.
Worked directly with clients to guarantee that their events were successful.
Created menus with clients for company outings, family gatherings, anniversaries, birthdays, and engagement parties.
Responsible for food and beverage revenues exceeding $500,000 over an eight-week period.
Prepared catering event orders, billing, credit card authorizations and catering polices to customers.
Identified and priced customer needs for events, including up-selling where possible and closing the sale.
Negotiated with customers, discussed prices, prepared precise quotes, and verified by written contracts.
Distributed catering event orders to proper departments, which included revised contracts and last-minute events.
Company NameApril 2006 to March 2009CUSTOMER RELATIONS ASSISTANT MANAGER City, State
Served as primary point of contact and liaison between management, sales teams, personnel, customers, and vendors at a Signature Certified Dealership.
Prepared weekly, monthly, and yearly Customer Satisfaction Survey Reports for employee's commission/salary.
Drove certification-training program and scheduled team training with Toyota Motor Corporation for vehicles, products, and services.
Planned and coordinated special events and department meetings; employee appreciation events, certification training, Salesperson of the Year, Assistant Service Manager of the Year, New Owner Appreciation Events, and fundraising programs.
Managed and oversaw planning of all events; food, beverages, banquet equipment and negotiated best prices with vendors.
Handle Customer Accounts and Provide guidance on enhancing customer relationships.
Focus on quality, pricing and product differentiation based on their understanding of the customer environment, including customer influences, decision-makers and business challenges.
Create and retain customer loyalty and preference by establishing rapport with the customer, planning and developing customer-focused programs.
Overseeing the resolution of customer concerns and facilitating the delivery of goods or Service to the customer.
Outstanding leadership, communication, interpersonal and customer service skills, as well as advanced knowledge of the practices for project management, sales, marketing and strategic planning.
Various Clients; Modesto, Carlsbad, and Oceanside 2009 - 2017
Collaborated with clients to create vision, conceive designs, and consistently meet deadlines and requirements.
Successfully translate subject matter into concrete design for newsletters, promotional materials, and sales collateral.
Re-brand marketing materials; brochures, letterhead, business cards, real estate/marketing flyers, and website content.
Education and Training
Institute of Technology Web/Graphic Design Modesto, CA
San Dieguito Adult School Adobe Creative Suite and Illustrator Encinitas, CA
Humphrey's School of Law Paralegal Studies Modesto, CA
Modesto Junior College Business Administration and Computer Science Modesto, CA
accounting, administrative, Adobe Creative Suite, Adobe, Photoshop, advertisements, billing, brand management, Branding, brand marketing, Brochures, Business Administration, business cards, Business Development, closing, interpersonal, CA, Consultant, content, contracts, credit, CRM, Client, Clients, Customer Satisfaction, customer service, customer service skills, delivery, designing, email, Employee Training, special events, fax, filing, floor plan, Focus, fundraising, Graphic Design, drawing, graphics, Graphic, hiring, Illustrator, InDesign, Layout, Team Building, Leadership, Law, letters, Managing, marketing, marketing materials, materials, Meetings, Excel, Microsoft Office, Outlook, PowerPoint, Word, New Media, Newsletters, page, Paralegal, Payroll, personnel, pick, Developing Policies, Presenting, Presentations, pricing, Producing, project management, promotional materials, Proposals, quality, QuickBooks, rapport, real estate, Relationship Building, selling, sales, sales management, sales manager, sales training, San, Scheduling, Search Engine Optimization, scripts, strategy, strategic planning, phone, vision, Web Design and Content, website content, written
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Job Titles Held:
ASSISTANT COMMUNITY MANAGER
BUSINESS DEVELOPMENT CENTER MANAGER
DESKTOP PUBLISHER/MARKETING COORDINATOR
TEMPORARY REGISTRATION COORDINATOR
TEMPORARY GROUP SALES CATERING COORDINATOR
CUSTOMER RELATIONS ASSISTANT MANAGER
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