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Assistant Community Manager Resume Example

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ASSISTANT COMMUNITY MANAGER
Professional Summary

Hands-on Assistant Community Manager known for excellent public relations. Highly trained professional with passion for working with and for people. Solutions-oriented problem-solver with goal-oriented mindset. Enthusiastic Community Manager dedicated to achieving property management goals. Knowledgeable about payment collections, maintenance and documentation. Offering 8 years of related experience in the field. Experienced Assistant Community Manager with over 3 years of experience in Multi-Family. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Enthusiastic Assistant Community Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in Multi-Family Industry.

Work History
Assistant Community Manager, 04/2020 to CurrentArbors At Cary, Cary , NC
  • Received and processed resident payments, and updated system accounts with latest information.
  • Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
  • Increased office organization by creating filing systems and managing confidential information carefully.
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
  • Met with residents to gather information and develop effective solutions.
  • Oversaw 4-person team with effective morale-building strategies, cutting-edge training and motivational coaching on established practices, standards and requirements.
  • Worked with maintenance staff to complete timely repairs and enhancements.
Assistant Community Manager, 05/2019 to 04/2020Ardmore Cates Creek, Hillsborough, NC
  • Collected rental payments from residents and kept meticulous records of delinquent accounts.
  • Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
  • Maintained productivity objectives by leveraging hands-on leadership abilities to effectively direct 1-person team.
  • Received and processed resident payments, and updated system accounts with latest information.
  • Oversaw 1-person team with effective morale-building strategies, cutting-edge training and motivational coaching on established practices, standards and requirements.
  • Worked with maintenance teams to keep 90% of open residences ready for viewing.
  • Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
  • Met with residents to gather information and develop effective solutions.
Assistant Community Manager, 05/2018 to 05/2019Westdale Asset Management, Carrboro, NC
  • Collected rental payments from residents and kept meticulous records of delinquent accounts.
  • Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
  • Received and processed resident payments, and updated system accounts with latest information.
  • Boosted renewal rents 90% while maintaining 95% level on effective rent numbers.
  • Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management and internal collaboration.
  • Oversaw 3-person team with effective morale-building strategies, cutting-edge training and motivational coaching on established practices, standards and requirements.
  • Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
  • Resolved tenant issues quickly and increased tenant retention by 95 %.
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
  • Met with residents to gather information and develop effective solutions.
Leasing Agent, 02/2016 to 08/2018Cortland Partners, Durham, NC
  • Kept meticulous records of all correspondence between management and tenants.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Escalated any major issues to property manager for immediate remediation.
  • Marketed property to local businesses through collateral, emails and phone calls.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
  • Distributed and followed up on tenant renewal notices.
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Used Microsoft Softwareand Canva to help create property brochures for advertising available properties and developments.
  • Monitored advertising effectiveness by gathering information about market competition in local area.
  • Secured average of 10 rental agreements each month through tours and emails and phone calls.
  • Invited prospects to fill out application upon completion of property tour.
  • Performed background, reference and credit checks as part of screening process of prospective tenants.
  • Used One Sight to keep record of financial transactions and rental applications.
  • Resolved conflicts between tenants regarding noise, encroachments and parking.
Education
High School Diploma, 06/1987
Chapel Hill High School - Chapel Hill, NC
Skills
  • Payment management
  • Facility repair reporting
  • Property tours and inspections
  • Daily operations oversight
  • Proficient in One Sight
  • Expertise in Yardi
  • Proficient in Rent Maximizer
  • Administrative abilities
  • Vendor management
  • Meeting participation
  • Administrative support
  • Database Management
  • Leasing and sales
  • Client service and support
  • Marketing and advertising
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Resume Overview

Companies Worked For:

  • Arbors At Cary
  • Ardmore Cates Creek
  • Westdale Asset Management
  • Cortland Partners

School Attended

  • Chapel Hill High School

Job Titles Held:

  • Assistant Community Manager
  • Leasing Agent

Degrees

  • High School Diploma , 06/1987

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