Assistant Community Manager Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Accomplished Marketing professional with demonstrated success in developing and implementing strategic approaches to drive market growth and bottom-line profitability. Strong communicator with natural leadership talent and high energy. Impactful and successful manager proficient in building teams and motivating personnel to new levels of performance. Enthusiastic Training Specialist eager to create effective training programs to meet changing employer and staff needs. Chosen by RM to assist Texas, Louisiana region with Customer Service, Knock and Marketing training.

  • Time management
  • Yardi software proficiency
  • Payment processing
  • Policy administration
  • Community marketing
  • Maintenance oversight
  • Customer relationship management
  • OneSite, Yield-star
  • Promotional planning
  • Conflict handling
  • Team training
  • Bilingual
  • TAA Forms
  • Knock
Assistant Community Manager, 07/2020 to Current
J.F. Shea Cerritos, CA,
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Assisted in social media creation, execution and marketing.
  • Prepare weekly market surveys and make recommendations to stay competitive with market, increase traffic and secure leases.
  • Cross-trained employees to do other jobs within business, increasing job skills and productivity.
  • Created and managed effective marketing strategies.
Assistant Community Manager, 04/2018 to 06/2020
J.F. Shea Fremont, CA,

• Ensure residents receive the highest levels of customer service. Handle and resolve resident and customer service issues in a timely and professional manner.

• Provide mentoring, training and support for maximum growth potential to new employees within the company.

• Actively pursue all forms of advertisement and marketing for property including locator functions, ILS updates, and local business marketing.

• Increased community’s approval rating from 96% to 100% on with the addition of 121 positive reviews since start date. 2019 and 2018 Apartment Ratings Top Rated Award.

• Community was voted Best of New Braunfels in 2018, awarded One of the Best in 2019 and currently voting for winner out of top 3 communities in New Braunfels.

• In 2017 the community was ranked 243 within the annual Elite 1% ORA Power Ranking published by Multifamily Executive. Ranking increased in 2018 to number 80 which is within the top 100 Elite1% properties with the best online reputation in the nation. 2109 community ranked 62 in the nation with a score of 95. The national average ORA score is 63.05

• Company Regional Awards include: 2019 & amp; 2018 Highest ORA Score, 2019 & 2018 Highest Average Satis-Facts Work Order Score and 2019 Lowest Average Delinquency.

• Average shop score over the past 12 months = 97.45%, including 3 perfect scores of 100% including internet, phone and in-person.

Leasing Specialist, 08/2016 to 04/2018
The Domain Companies New York, NY,
  • Conducted background checks on applicants.
  • Presented marketing letters and documents to potential tenants.
  • Checked common areas regularly to keep neat, clean and free of debris.
  • Drafted comprehensive marketing and leasing plans.
  • Promoted the property to businesses in the local area through marketing collateral, phone calls and email messages.
  • Trained staff on compliance, policies and procedures to maximize success.
  • Familiarity with Federal and Local Fair Housing Laws
  • Effectively maintaining a 100% score on resident files audits.
Assistant Community Manager, 01/2016 to 08/2016
J.F. Shea Nipomo, Ca,
  • Collected residents' monthly rent payments, recorded transaction details and submitted bank deposits promptly to ensure availability of operating funds.
  • Performed regular inspections on all buildings, common areas and vacant units, identifying necessary repairs.
  • Monitored lease and renewal rental rates with leadership recommendations for change implementation.
  • Marketed property to prospective tenants by giving tours and pointing out key features.
  • Implemented marketing initiatives, including online advertising to generate interest from individuals and businesses.
  • Encouraged prospective tenants to fill out applications after property tours.
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
Education and Training
High School Diploma: , Expected in 09/2000
Valencia High School - Valencia, Spain,
  • Earned“High Roller Scholar” recognition for achieving one million dollars in sales in the first year with Hawthorne Residential Partners 2017.
  • Recipient of the 2017 “Rising Star” Award.
  • Earned“High Roller Ace” recognition for achieving two million dollars in sales in the third year with Hawthorne Residential Partners 2019.
  • Awarded in 2019 for Lowest Average Delinquency & most improved delinquency.

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Resume Overview

School Attended
  • Valencia High School
Job Titles Held:
  • Assistant Community Manager
  • Assistant Community Manager
  • Leasing Specialist
  • Assistant Community Manager
  • High School Diploma

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