Accomplished Marketing professional with demonstrated success in developing and implementing strategic approaches to drive market growth and bottom-line profitability. Strong communicator with natural leadership talent and high energy. Impactful and successful manager proficient in building teams and motivating personnel to new levels of performance. Enthusiastic Training Specialist eager to create effective training programs to meet changing employer and staff needs. Chosen by RM to assist Texas, Louisiana region with Customer Service, Knock and Marketing training.
• Ensure residents receive the highest levels of customer service. Handle and resolve resident and customer service issues in a timely and professional manner.
• Provide mentoring, training and support for maximum growth potential to new employees within the company.
• Actively pursue all forms of advertisement and marketing for property including locator functions, ILS updates, and local business marketing.
• Increased community's approval rating from 96% to 100% on ApartmentRatings.com with the addition of 121 positive reviews since start date. 2019 and 2018 Apartment Ratings Top Rated Award.
• Community was voted Best of New Braunfels in 2018, awarded One of the Best in 2019 and currently voting for winner out of top 3 communities in New Braunfels.
• In 2017 the community was ranked 243 within the annual Elite 1% ORA Power Ranking published by Multifamily Executive. Ranking increased in 2018 to number 80 which is within the top 100 Elite1% properties with the best online reputation in the nation. 2109 community ranked 62 in the nation with a score of 95. The national average ORA score is 63.05
• Company Regional Awards include: 2019 & amp; 2018 Highest ORA Score, 2019 & 2018 Highest Average Satis-Facts Work Order Score and 2019 Lowest Average Delinquency.
• Average shop score over the past 12 months = 97.45%, including 3 perfect scores of 100% including internet, phone and in-person.
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