assistant community manager resume example with 15 years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Skills
Staff Management
Payment management
Daily operations oversight
Financial Reporting
Policy Understanding
Documentation Review
Insurance Coverage Verification
Proficient In Yardi
Client service and support
Vendor management
Financial account maintenance
Account management and updating
Written And Oral Communication
Collaborative Relationships
Education And Training
Work History
Assistant Community Manager, 12/2022 - Current Mckinley, Inc. – Orlando, FL,
Collect rental payments from residents, updated system accounts with latest information and kept meticulous records of delinquent accounts.
Experience in Yardi.
Work with maintenance staff to complete timely repairs and enhancements.
Inspect units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
Increase office organization by creating filing systems and managing confidential information carefully.
Plan and execute promotional activities to drive community engagement and increase occupancy numbers.
Maintaining 98% occupancy since hire
Meet with residents to gather information and develop effective solutions.
Handle all tenant logistics and leases and effectively managed all scheduled appointments, showings, screenings, recertification/renewals, interims, move-ins and move-outs.
Streamline operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
Monitor community activities and maintained compliance with relevant laws, regulations and codes.
Address and resolve tenant complaints and inquiries, maintaining high satisfaction.
Maintain knowledge on lease and renewal rates to advocate for appropriate changes.
Manage community within established cost constraints.
Inspect buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.
Aid upper-level leaders by completing budgets, tenant reports and financial reports for executive action planning.
Supervise maintenance engineer and team members
Maintain internal and external property waitlist
Process invoices and maintain positive relationships with vendors
Field inquiries from current and potential community members about property and community offerings.
Responded to customer requests for products, services, and company information.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Updated account information to maintain customer records.
Provided primary customer support to internal and external customers.
Participated in team meetings and training sessions to stay informed about product updates and changes.
Processed customer service orders promptly to increase customer satisfaction.
Tracked customer service cases and updated service software with customer information.
Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Handled customer inquiries and suggestions courteously and professionally.
Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
Processed insurance policy cancellations and renewals quickly to meet call time targets.
Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
Calculated adjustments, premiums and refunds.
Posted payments to accounts and maintained records.
Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Cross-trained and provided backup support for organizational leadership.
Quality and Innovation Specialist - Remote, 11/2016 - 09/2020 Psychological Associates – City, STATE,
Communicated best practices among on-site and external personnel to align efforts and goals.
Managed multi-line telephone system and greeted claimants during office visits.
Worked with upper management to complete complex projects on tight budgets within specific timelines.
Oversaw automated tracking and documentation of data, client correspondence and office operations.
Increased customer service success rates by quickly resolving issues.
Planned and coordinated logistics and materials for all Survey projects
Remained solutions-oriented in face of complex problems to assist management and overall business direction.
Maintained flexible schedule and responded to after-hours and weekend emergencies.
Improved information collection and recordkeeping accuracy by creating, updating and managing customer communications.
Successfully juggled multiple projects simultaneously to aid executive leaders.
Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
Established positive working relationships with colleagues, manager and customers through regular communication and effective anticipation of needs.
Employed proven problem-solving techniques to resolve issues quickly and effectively.
Streamlined processes to maximize operational efficiency.
Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
Held to pre-determined schedules and worked with vendors to cut costs and complete projects on time and under budget.
Took active role in company growth by consistently providing quality customer service to promote growth and retention.
Sourced additional resources and staff to meet timeline demands.
Closely collaborated with project members to identify and quickly address problems.
Educated key personnel in appropriate production methods to achieve expectations and meet quality control standards.
Increased savings by initiating and fostering relationships with vendors to communicate on problem-areas and work closely to resolve.
Established and oversaw synchronized, cohesive team by inspiring confidence and offering guidance.
Developed process improvement initiatives and analyzed problems to create corrective action strategy.
Determined root cause of problems and issues to implement courses of action required to implement solutions.
Defined clear targets and objectives and communicated to other team members.
Aligned with staff members to develop, identify and achieve assigned goals and initiatives.
Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.
Implemented set of comprehensive tracking processes to monitor project performance.
Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
Booking Officer, 02/2007 - 10/2016 State Of Missouri - Department Of Corrections – City, STATE,
Entered prisoners data into computer-based system.
Completed and maintained records for population forecast, determine eligibility before entry and process prisoners at Therapeutic Center of Saint Louis (formerly Saint Louis Community Release Center (SLCRC)).
Established positive working relationships and maintained boundaries with resident offenders.
Built solid relationships with staff and residents to keep institution safe and secure.
Assisted with intakes and studied incoming case material.
Created spreadsheets to develop reports and lists to ensure quality and timeliness of workload.
Compiled statistical information for special reports.
Created and maintained parole hearing information to keep leadership up-to-date on offender status.
Coordinated and worked closely with law enforcement, social service agencies and mental health providers.
Maintained organized offender records and documentation in compliance with department and legal standards.
Conducted investigations by doing in-depth research and compiling previous history reports.
Collaborated with senior leadership during decision-making processes and created thorough offender reports for corrective action planning.
Suggested special community service rehabilitation programs to help further support offenders.
Collaborated with institutional staff, area law enforcement, mental health boards, county attorneys and treatment providers.
Interpreted data from various assessment tools to determine appropriate level of supervision.
Built relationships with defendants and offenders, assessing living conditions and case background information.
Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
Effectively handled office communications while adhering to confidentiality guidelines.
Updated and maintained database systems, office files, inventory, and mailing lists.
Prepared and proofread outgoing correspondence for office staff including letters and emails.
Skilled with office equipment including computers, photocopiers, scanners and voice mail systems.
Provided exceptional customer service to clients, responding to questions effectively.
Utilized MS Outlook to set appointments and manage office calendar.
Verified social and legal history information of individual probationers.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Managed multiple projects simultaneously using organizational and analytical skills.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Drafted professional memos, letters and marketing copy to support business objectives and growth.
Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
Prepared and issued court orders for probation orders, sentencing information and other actions.
Prepared and distributed court orders, including probation orders and sentencing information.
Education
Bachelor of Arts: Dual Licensure in Elementary And Special Education, Expected in 05/2024 - WGU - Missouri, GPA: Status -
Affiliations
Partner , MO Partners in Policy-making - Class of 2020, Current
Volunteer Educational Surrogate , Missouri Department of Elementary and Secondary Education, 2016 to Current
Volunteer Surrogate Parent, Illinois State Board of Education
Speaker, Panelist and Parent of the Year 2019, Big Brother Big Sisters of Eastern Missouri
Certifications
Certified Youth and Adult Mental Health First Aider
Wrights Law Special Education Law and Advocacy Training
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