Assistant Community Director/Leasing Manager Resume Example Cushman & Wakefield

ASSISTANT COMMUNITY DIRECTOR/LEASING MANAGER

Summary

Organized and seasoned Property Management professional coordinating multiple tasks to deliver seamless operations. Offering 10+ years in fast moving and pressurized environments with proven success improving efficiency and effectiveness. Compassionate and empathetic with strong relationship-building and communication skills.

Skills

Effective time manager
Community management
Community engagement & relations
Sales/Marketing
Yardi/MRI/Yieldstar

Onsite/Knock
Reporting
Vendor Relations
Microsoft Office

Experience

Assistant Community Director/Leasing Manager05/2019 － 04/2020Cushman & WakefieldSnellville , GA

Fulfilled all but not limited to responsibilities listed in FPI job description for Assistant Community Director (promoted as of September 2019 as I was already fulfilling the role requirements)
Fulfilled weekly and monthly reports required by ownership
Walked through properties to check for violations, apartment move ins and move outs
Maintained daily marketing activity and prospect communication
Generated and filed accounts payable invoices with corporate office.
Handled administrative tasks like preparing new contracts and managing month-end closing process.
Manage 134 unit luxury property, including collecting rent, assigning maintenance and managing ongoing projects.
Provided healthy living and disease management information to community's residents.
Assisted previous three Community Directors in most building operations daily and acted in role during weekend schedule.
Created and oversaw training courses for last community director and assisting current Community Director training.
Received processed and tracked resident work orders, surveys and prospect documentation with speed and accuracy.
Learned Yieldstar, Knock, G5, and Ellis programs to support ownership and office needs.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Worked closely with team members to deliver project requirements, develop solutions and meet building deadlines.
Improved operations by working with team members and customers to find workable solutions.
Created marketing and operational guides to improve office efficiency, especially through constant turnover.
Maintaining vendor relations

Director of Leasing05/2016 － 07/2018Holland ResidentalGlendale , CA

Oversaw daily leasing and marketing operations
Prepared and submitted daily, weekly, and monthly reports by deadlines to executives and ownership
Modernize leasing operations, turn around period improved from 2 weeks to 24-72 hours
Upgraded computer data processing improving reliability and efficiency in reporting and executing building operations which improved overall satisfaction and occupancy
Hiring and training of Leasing staff
Fostering strong vendor relations to improve marketing of entire portfolio
Annual city compliance filing of entire residential portfolio
Proven customer service provided both in person, over phone, and email.

Senior Leasing Associate06/2006 － 06/2016Stellar ManagementCity , STATE

Landlord and Management company of a diverse portfolio including high end luxury properties and low income buildings.
On site inspections- Performed monthly inspection of apartments and buildings within my portfolio to address necessary renovation upgrades and maintenance needs.
Worked closely with construction and maintenance to ensure efficient, cost effective and attractive decisions Marketing and Advertising- Created ads including building/apartment description, photos and general neighborhood amenities on Craigslist, Street East, Trulia, Hot Igloo, Rent Digs, NY Bits and Padmapper for available inventory.
Additionally, reached out to neighborhood businesses such as hospitals and colleges for greater visability.
Research- Extensive geographical marketing analysis done to know current market and what improvements could be made to go beyond current rates, thereby redefining the market.
Created community events and managed content uploaded on Facebook, Instagram company pages and within the company website.
Cultivating Key 3rd Party Business Relations- Specific brokerage and community relationships were fostered that were aligned with the clientele that best fit the requirements of the screening process for the differing building portfolios.
Modernizing System Programs- Key player in transitioning company wide use of Yardi, general computer usage and Onsite which positively impacted the daily operations of all departments.
I heavily interacted with the company IT Dept., and programmers of 3rd party companies.
Application Process- Final decision maker of applicant screening for 2,700 units (personal portfolio of 1500 units, and two site offices in the Upper West Side and Tribeca of an additional 1,200 units) Annual City Compliance- High Luxury Decontrol were handled solely by me, Annual Apartment Registration were handled within my department.
Apartment changes in regards to layout and COI were also handled by me.
Apartment construction calculations that would change lease type to free market rentals were handled for my portfolio.
Hiring and Training of Leasing Staff- Trained entire leasing staff including agents within headquarters and on-site offices.
Tenant Relations- Negotiate renewal contracts for current residents, and addressing any pressing concerns had by either management or resident.

Education and Training

2006Bachelor of Arts:St. John's UniversityCity, StateGPA: 3.5

Psychology Sociology Theology:

Resume Overview

School Attended

St. John's University

Job Titles Held:

Assistant Community Director/Leasing Manager
Director of Leasing
Senior Leasing Associate

Degrees

2006 Bachelor of Arts : St. John's University
Psychology Sociology Theology :

Assistant Community Director/Leasing Manager Resume Example

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