Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Organized and efficient office manager supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service.

  • Office management
  • Credit and collections
  • Payroll and budgeting
  • Payroll
  • Workflow planning
  • Account Reconciliation
  • Documentation and control
  • Policy and procedure modification
  • Relationship building
  • Team Leadership
  • Staff development and training
  • Records management
  • Regulatory Compliance
  • Business administration
  • Scheduling
  • Staff Management
  • Data Entry
  • First aid and safety
  • Patient Care
  • Cleaning
  • Bathing
  • Medication Administration
  • Behavioral Management
  • Care plan assessment
  • Employee hiring and retention
  • Medical chart documentation
  • Insurance claims
  • Medical office administration
  • Medical transcription
  • HIPAA Guidelines
  • Medical Billing and Coding
  • Appointment Scheduling
  • Reminder calls
  • Electronic Medical Records
  • Insurance Verification
  • Account management
  • Payment collection
  • Patient Scheduling
Work History
12/2014 to 12/2019
Assistant Business Office Manager Americare Senior Living Springfield, TN,
  • Ensure the residents fulfilled their financial obligation to the facility
  • Oversaw the continuous coverage of Medicaid services for eligible residents
  • Assisted with "month end" process of submitting monthly insurance claims
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance
  • Recruited, hired, trained and supervised staff of nine and implemented mentoring program that offered positive employee engagement.
  • Coordinated corporate special events, team building programs and staff training opportunities.
  • Performed accounts receivable collections for past due accounts by conducting collection calls.
  • Processed weekly time cards to report employee's earnings for payroll disbursement.
  • Maintained vendor files and entered invoices into accounting software.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Provided orientation and training to new employees through demonstration and supervision.
08/2010 to 11/2013
Personal Care Aide Comfort Keepers Spanish Fork, UT,
  • Monitored progress and documented any patient health status changes, keeping healthcare team updated.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
  • Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
  • Developed rapport to create safe and trusting environment for care.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
  • Remained alert to problems or health issues of clients and competently responded.
  • Assisted disabled clients in any way necessary to facilitate independence and well-being.
08/2004 to 10/2009
Receptionist Ubs Norfolk, VA,
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management.
  • Verified active insurance for daily appointments
  • Reviewed insurance claims for accuracy
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
  • Scheduled and confirmed appointments and meetings for the doctor.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Supported various administrative duties by proofreading, transcribing and invoicing.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Maintained current and accurate medical records for over 1,000 patients.
  • Managed master calendar and scheduled appointments for two providers based on optimal patient loads and clinician availability.
  • Organized paperwork such as charts and reports for office and patient needs.
Expected in 05/2012
Bachelor of Science: Social Sciences
Old Dominion University - Norfolk, VA
Expected in 06/2009
Associate of Science: Social Sciences
Tidewater Community College - Norfolk, VA
Expected in 03/2010
Personal Care Aide Certification:
Briggs Home Healthcare - Norfolk, VA,
Expected in 08/2004
Certification : Medical Administrative Assistant
Everest College - Chesapeake - Chesapeake, VA

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School Attended

  • Old Dominion University
  • Tidewater Community College
  • Briggs Home Healthcare
  • Everest College - Chesapeake

Job Titles Held:

  • Assistant Business Office Manager
  • Personal Care Aide
  • Receptionist


  • Bachelor of Science
  • Associate of Science
  • Personal Care Aide Certification
  • Certification

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