Self-driven Assistant Business Office Manager accomplished at enhancing efficiency of workflow while maintaining cost effectiveness. Excellent communicator with proven to maintain positive, professional relationships with staff and clients. Expertise in policy implementation and payroll processing.
Skills
Payroll
Records management
Contract negotiations and preparation
Expense reduction
Account Reconciliation
Payroll and budgeting
Credit and collections
Office management
Scheduling
Staff Management
Bookkeeping
Work History
Assistant Business Office Manager, 08/2018 - Current Covenant Care – Santa Ana, CA,
Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Processed weekly timecards to report employee's earnings for payroll disbursement.
Coordinated staff travel arrangements and prepared itineraries for trips.
Conducted onboarding process to train and prepare new hire documentation for orientation.
Used to manage and maintain calendars for managers.
Negotiated leases and office vendor contracts to achieve best terms, lower costs and maximize service level agreements.
Spearheaded move to paperless system, saving company $1000's in print costs.
Maintained vendor files and entered invoices into QuickBooks.
Contributed receiving data for financial lead for end-of-year accounting and internal audit processing.
Managed and organized functions and oversaw daily operations of office with 5 employees.
Performed accounts receivable collections for past due accounts by conducting collection calls.
Delegated office staff to perform administrative duties and share workloads.
Bookkeeping Clerk, 08/2018 - Current Winco Foods – Las Vegas, NV,
Investigated daily variances and corrected errors to resolve discrepancies.
Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
Used accounting software to prepare weekly and monthly financial reports.
Reported financial data and updated financial records in ledgers and journals.
Reviewed general ledger entries and assessed accuracy.
Reconciled company accounts for credit cards, employee expenses and commissions.
Directed clients to appropriate departments, answered phone calls and replied to office emails for excellent customer service.
Processed customer payments and documents such as invoices.
Communicated with suppliers to reconcile invoice payments.
Monitored status of accounts receivable and payable to facilitate prompt processing.
Prepared itemized statements, bills or invoices and recorded amounts due for items purchased or services rendered.
Assisted management with finalization of annual expense plans.
Maintained clean and organized files by keeping accounts payable records up to date.
Supervised daily bookkeeping operations with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
Reviewed figures, postings and documents for correct entry, completeness and accuracy.
Server, 01/2015 - 08/2018 Square One Concepts – Phoenix, AZ,
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Worked with POS system to place orders, manage bills and handle complimentary items.
Noted special patron requests and followed up with kitchen to confirm delivery.
Checked identification for minimum age for sale of alcoholic beverages.
Explained menu items and suggested appropriate options for food allergy concerns.
Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Cultivated warm relationships with regular customers.
Increased sales significantly by upselling higher-end products to customers.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Inspected dishes and utensils for cleanliness.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Supported needs of 15- person wait staff who attended to specific needs of countless customers daily for fast paced 4-star Steakhouse
Customer Service Specialist, 01/2011 - 12/2013 Porch.Com – Seattle, WA,
Used consultative techniques to understand customer needs and make strategic referrals to business partners.
Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Carried out opening and closing functions to meet operational needs underpinning strong customer service.
Took payment information and other pertinent information such as addresses and phone numbers to place orders.
Answered upwards of 50 calls, emails and faxes daily, addressing customer inquiries thru text and online chat, solving problems and providing product information.
Received and inventoried merchandise.
Processed and shipped out upwards of 20 online orders per day.
Education
Associate of Applied Science: Paralegal Studies, Expected in 05/2010 - Colorado Technical University - Colorado Springs, CO, GPA:
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