Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Organized and efficient Healthcare Office Manager supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service.

  • Accounting
  • Scheduling appointments
  • Benefits administration
  • Billing
  • Bookkeeping
  • Credit
  • Faxes
  • Financial
  • Forklift
  • Government
  • Insurance
  • Inventory
  • Lighting
  • Office
  • Nursing home
  • Office manager
  • Patient flow
  • Personnel
  • Policies
  • Protocols
  • Quality
  • Safety
  • Sales
  • SAP
  • Expense reduction
  • Documentation and control
  • Staff Management
  • Scheduling
Work History
03/2020 to Current Assistant Business Office Manager Americare Senior Living | Topeka, KS,
  • Contributed receiving data for financial lead for end-of-year accounting and internal audit processing.
  • Monitored supply and equipment handling to minimize loss, waste and fraud.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Provided complete meeting support, including materials preparation and notes or minute taking.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Handled all incoming business and client requests for information.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
  • Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.
  • Developed and distributed employee work schedules based on operational needs and employee requests.
  • Recruited, hired and coached employees to offer high-quality, cost-effective care to all residents.
  • Communicated with patients, ensuring that medical information was kept private.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
09/2018 to 03/2020 Central Supply Director Life Care Centers Of America | Louisville, TN,
  • Reviewed available supplies, identified deficiencies and located necessary materials to meet operational demands.
  • Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
  • Realigned production schedules to factor in changing conditions such as materials shortages and changing designs.
  • Completed scheduled inventory counts and supply audits to track shrinkage and inform purchasing decisions.
  • Verified contents of inventory loads against shipping papers.
  • Reviewed inventory to eliminate unnecessary expenses and provide optimal stock levels.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Managed timely and effective replacement of damaged or missing products.
  • Checked packages and merchandise for damage and quickly notified vendors to request replacements.
  • Accepted delivered packages, verified products and checked delivery totals to keep system records current and accurate.
  • Assures residents safety while performing job responsibilities and functions
01/2016 to 12/2017 Front Desk Clerk Scheduler Albany Area Primary Health Care | City, STATE,
  • Proficient with eClinicalWorks.
  • Schedules and coordinated patient appointments via phone following company protocols, procedures and physician schedule templates when applicable.
  • Explained insurance and financial policies when scheduling appointments.
  • Answered telephone, screen calls, take messages, and provide information according to protocol.
  • Maintained physician schedules, ensuring that all patients are scheduled properly, and appointments are confirmed.
  • Also performed other related duties as assigned.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Managed financial documentations such as expense reports and invoices.
  • Located, checked in and pulled medical records for patient appointments and incomplete charts.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Organized patient files and streamlined operations to improve efficiency.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Improved timely payment of bills by developing flexible payment plans for patients.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
03/2008 to 09/2015 Shipment Planner Cooper Lighting | City, STATE,
  • Worked with vendor representatives to resolve damaged shipments and item shortages, protecting company interests and financial targets.
  • Orchestrated efficient routing by producing accurate shipping documentation and package labels.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Investigated and adopted optimal shipping and receiving strategies, selecting best carriers, routes and methods to minimize costs and enhance schedules.
  • Checked bills of lading, outgoing package paperwork and other documentation for accuracy.
  • Inspected merchandise and sent damaged pieces for repair before shipment.
  • Documented cargo movement such and obtained onward movement data.
  • Updated database with changes in carrier status.
  • Moved shipment materials to and from designated areas using lift and hand trucks.
  • Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant recordkeeping.
  • Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
  • Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
  • Compared shipping orders and invoices against contents received to verify accuracy.
Expected in 05/2002 High School Diploma | Sumter County Comprehensive High School, Americus, GA, GPA:

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School Attended

  • Sumter County Comprehensive High School

Job Titles Held:

  • Assistant Business Office Manager
  • Central Supply Director
  • Front Desk Clerk Scheduler
  • Shipment Planner


  • High School Diploma

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