Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Forward-thinking business office assistant proficient in hiring, developing and motivating employees. Well-versed in explaining benefits packages to assist employee comprehension and decision-making. Builds rapport at all levels and resolve issues quickly building towards a human resources management position.

  • Office management
  • Relationship Building
  • Regulatory Compliance
  • Team Leadership
  • Payroll and budgeting
  • Workflow planning
  • Payroll
  • Records management
  • Staff development and training
  • Scheduling
  • Data management
  • Benefits administration
  • Payroll coordination
  • Compensation and benefits
  • Company organization
Work History
12/2017 to Current Assistant Business Office Manager Americare Senior Living | Saint Louis, MO,
  • Delegated office staff to perform administrative duties and share workloads
  • Monitored supply and equipment handling to minimize loss, waste and fraud
  • Determined current trends to provide recommendations to management
  • Conducted on-boarding process to recruit, train and prepare new hire documentation for orientation
  • Processed weekly time cards to report employee's earnings for payroll disbursement
  • Maintained vendor files and entered invoices into accounting software
  • Contributed receiving data for financial lead for end-of-year accounting and internal audit processing
  • Prepared facility vouchers, expense transfers, and monthly financial reports
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
  • Coordinated corporate special events, team building programs and staff training opportunities
03/2017 to 08/2017 Administrative Assistant Westgate Resorts | Yulee, FL,
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Developed and updated spreadsheets to track, analyze and report on department performance and process improvements.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
  • Oversaw day-to-day processing of payroll for employees, including review of time-sheets and computing pay in accordance with FLSA.
  • Researched payroll errors and processed payments for federal and state taxes, social security, Medicare, and various employee deductions, annuity contributions and retirement plan withholdings.
  • Monitored integrity of input into ADP.
  • Conducted periodic reconciliations of all accounts to ensure accuracy.
  • Monitored and tracked all employees' leave time.
  • Managed new employee orientation training process for more than 300 employees each year.
  • Maintained work structure by updating job requirements and job descriptions for all positions.
01/2014 to 03/2017 Medical Front Office Receptionist U.S. Physical Therapy | Memphis, TN,
  • Interacted and communicated easily with department personnel and public
  • Kept accurate log of all requests for medical information and records
  • Communicated effectively with staff, patients and insurance companies by email and telephone
  • Accurately pulled patient records for upcoming appointments and procedures
  • Maintained accuracy, completeness and security for medical records and health information
  • Reviewed charts and flagged incomplete or inaccurate information
  • Identified new methods to optimize medical records management
  • Completed clerical tasks such as filing, copying and distributing mail
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
04/2009 to 09/2013 Unit Secretary Unitypoint Health | Sioux City, IA,
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Completed and filed financial documentation for accounting purposes.
  • Maintained current and accurate medical records for over 50 or more patients daily.
  • Managed incoming calls and directed to appropriate department.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Monitored inventory levels and advised management of need for replenishment.
  • Facilitated lab orders and medication administration.
  • Maintained rapport with all unit staff, including physicians, nurse and other healthcare personnel.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
Expected in 05/2004 High School Diploma | Canton High School, Canton, Texas, GPA:
Expected in Associate of Science | General Studies Tyler Junior College, Troup, TX GPA:

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Resume Overview

School Attended

  • Canton High School
  • Tyler Junior College

Job Titles Held:

  • Assistant Business Office Manager
  • Administrative Assistant
  • Medical Front Office Receptionist
  • Unit Secretary


  • High School Diploma
  • Associate of Science

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