assistant bakery manager resume example with 15+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.

  • Commercial production
  • Employee scheduling
  • Workflow planning
  • Budgeting
  • Kitchen staff coordination
  • Safe food handling
  • Filing
  • Cash Handling
  • Payment processing
  • Local record searches
  • Sorting
  • Training & Development
  • Sales
  • Customer Complaint Resolution
  • Guest Services
  • Monthly Inventory
  • Effective Customer Service
  • Supply Ordering and Management
  • Job Assignments
  • Delegating Assignments and Tasks
  • Maintaining Clean Work Areas
  • Staff Scheduling
  • Cash Register Operations
  • Investigating Complaints
  • Inventory Accuracy
  • Safe Work Practices
  • Money Handling
  • Customer Needs Assessments
  • Loss Prevention Strategies
  • Shrinkage Prevention
  • Team Meetings
  • Cash Control
  • Vendor Relationship Management
  • POS Inventory System Operation
  • POS Terminal Operations
  • Guest Relations
  • Expense Tracking
  • Billing and Payment Processing
Work History
04/2021 to 04/2022
Customer Service Manager Price Chopper Glensfalls, NY,
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Resolved concerns with products or services to help with retention and drive sales.
02/2020 to 04/2021
Assistant Bakery Manager United Family Of Stores Plainview, TX,
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Taught specialized skills, methods and techniques and delegated assignments to bakery associates to maximize department productivity and profits.
  • Enforced company safety, cleanliness and sanitation policies by maintaining effective housekeeping standards.
  • Managed department inventories by tracking sales and ordering product and supplies to meet customer demands, drive sales and reach company gross profit goals.
  • Maintained and controlled inventory of baked goods.
  • Oversaw food preparation and monitored safety protocols.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
  • Supervised baking and general production to drive sales and monitor overhead expenses.
01/2019 to 02/2020
Bakery Clerk Apex Systems Buffalo Lake, MN,
  • Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue.
  • Monitored counter and display inventory, replacing stock and requesting new product from kitchen to keep areas well-stocked for maximum sales.
  • Kept cash drawer accurate with appropriate change and small bills to meet customer needs.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Wrapped, boxed and weighed bakery department products.
  • Offered immediate assistance and menu advice to guests, documented orders and conveyed special requests to baker and assistants.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise and team performance.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Assisted customers by answering questions and fulfilling requests.
03/2015 to 01/2019
Customer Service Representative Kenwood Dealer Group Cincinnati, OH,
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Responded to customer requests for products, services and company information.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Delivered superior customer service to retain existing customers and attract future customers.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Opened new merchandise and stocked sales floor racks and shelves.
03/1983 to 05/1992
Title Clerk Company Name City, State,
  • Organized and prepared tax and title documents to transfer ownership of property.
  • Provided each member of public with exceptional service and knowledgeable support to maintain smooth operations and happy customers.
  • Used Xerox machines and reader and printer machines to make, file and distribute copies of recorded documents.
  • Entered title and vehicle information into database.
  • Prepared tax and title documents to submit all legal transfer work to DMV.
  • Received and processed paperwork for titles, new license plates and renewals.
  • Collected taxes and fees, submitted payments and issued receipts.

+ Edit or add your own

  • Contacted Arizona Motor Vehicle Department to determine status of pending titles.
  • Checked accuracy and completeness of registration documents and rejected unacceptable packages.
Expected in 05/1983
West Phoenix High School - Phoenix, AZ

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Resume Overview

School Attended

  • West Phoenix High School

Job Titles Held:

  • Customer Service Manager
  • Assistant Bakery Manager
  • Bakery Clerk
  • Customer Service Representative
  • Title Clerk


  • Diploma

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