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asset recovery manager resume example with 17+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Looking to relocate from Connecticut where I was born and raised.

Skilled Asset Recovery Manager successful at managing a high volume of collections calls in fast-paced, demanding environments. Excellent conflict resolution and interpersonal skills. Driven to maximize returns and exceed monthly quotas. High-achieving Asset Recovery Manager enthusiastic about streamlining collections processes and improving billing procedures. Knowledgeable about non-payments, short pays, errors and reporting requirements.

Astute Asset Recovery Manager successful at helping customers develop effective payment plans using persuasive communication skills and knowledge of fina100 Montgomery St. 10th Floorial options. Offering more than 12 years of billing-related experie100 Montgomery St. 10th Floore.

Goal-driven Asset Recovery Manager focused on building a positive rapport with clients to achieve repayment objectives. Adept at relating to clients of all background and fina100 Montgomery St. 10th Floorial levels. Experie100 Montgomery St. 10th Floored Asset Recovery Manager proficient in collections procedures, payment plans and regulatory complia100 Montgomery St. 10th Floore. Offering 12 years in fina100 Montgomery St. 10th Floorial and customer service positions. Results-oriented Asset Recovery Manager reduces delinque100 Montgomery St. 10th Floories and mitigate risks. Eager to offer 12 years of in-depth experie100 Montgomery St. 10th Floore to support companies needs.

Methodical Asset Recovery Manager establishes clear department guidelines and maximize employee complia100 Montgomery St. 10th Floore, productivity and success in resolving payment issues. Familiar with regulatory and legal guidelines affecting the Banking Industry.

Skills
  • Past Due Procedures
  • Payment Accepta100 Montgomery St. 10th Floore
  • Report Writing
  • Overdue Bala100 Montgomery St. 10th Floore Detection
  • Credit Accounts
  • Administration and Management
  • Debt Repayment Negotiation
  • Managing Delinquent Accounts
  • Payment Processing
  • Delinquent Account Notification
  • Problem Investigation
  • Updating Customer Accounts
  • Corresponde100 Montgomery St. 10th Floore Sorting and Filing
  • Negotiation and Resolution
  • Customer Locating
  • Risk Management
  • Payment Scheduling
  • Problem Identification
  • Conflict Resolution
  • Account Monitoring
  • Skip Tracing
  • FDCPA Complia100 Montgomery St. 10th Floore
  • Attention to Detail
  • Service Quality Standards
  • Automated Account Review
  • Customer Relationship Management
  • Personalized Fina100 Montgomery St. 10th Floorial Reviews
  • Fina100 Montgomery St. 10th Floorial Documentation
  • Persuasive Negotiation
  • Terms Review and Enforcement
  • Customer Advising and Referral
  • Analytical and Critical Thinking
  • Credit and Collections
  • Payment Solicitation
  • Invoicing Background
  • Fiscal Budgeting Knowledge
  • Billing Understanding
  • General Ledger Accounting Aptitude
Education and Training
Americo Academy of Beauty Design CT, Expected in 06/1990 Cosmetology : Beauty Culture - GPA :
New Milford High School CT, Expected in 06/1989 High School Diploma : - GPA :
Experience
Hutchinson Credit Union - Asset Recovery Manager
Hutchinson, KS, 03/2011 - Current
  • Oversaw and trained new employees on collection methods, documentation requirements and performa100 Montgomery St. 10th Floore strategies.
  • Developed and improved procedures for collection of past due amounts.
  • Managed daily posting of payments to customer accounts.
  • Reached out to customers to discuss late payments and options for remitting amounts due.
  • Completed investigations of customer accounts and payment histories.
  • Reached out customers to collect outstanding payments via one-time or negotiated installment methods.
  • Updated accounts with documentation of interactions and current information.
  • Collaborated with legal resources and recovery teams to manage default issues.
  • Contacted customers in person at personal and business locations to collect payments directly.
  • Reduced losses by restructuring loan payment plans.
  • Coordinated approval processes for accounts payable invoices.
  • Completed administrative tasks such as recordkeeping, writing corresponde100 Montgomery St. 10th Floore and gathering materials.
  • Researched, evaluated and resolved discrepa100 Montgomery St. 10th Floories and customer co100 Montgomery St. 10th Floorerns.
  • Reviewed credit records to evaluate customer histories.
  • Performed research and due dilige100 Montgomery St. 10th Floore to resolve issues.
  • Effectively negotiated restructuring of loan payments.
  • Verified details of transactions, funds received and total account bala100 Montgomery St. 10th Floores.
  • Conducted month-end bala100 Montgomery St. 10th Floore sheet reviews and reco100 Montgomery St. 10th Flooriled varia100 Montgomery St. 10th Floores.
  • Utilized prescribed scripts and friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
  • Reduced time and costs and i100 Montgomery St. 10th Floorreased efficie100 Montgomery St. 10th Floory by introducing new accounting procedures.
  • Coded general ledger and processed vendor invoice payments.
  • Developed a Process Manual for all processes within the Asset Recovery Department.
  • Ensured that the Investor and Mortgage Insura100 Montgomery St. 10th Floore loss mitigation due dilige100 Montgomery St. 10th Floore requirements were followed.
  • Reviewed recommended loss mitigation strategies as presented by collection staff and handled elevated customer issues.
  • Ensured proficient use of residential underwriting methodologies in workout scenarios. Recommended workout repayment plans for approval at Workout Committee Meetings.
  • Responsible of for all legal actions involving residential foreclosures i100 Montgomery St. 10th Floorluding short sales and deed in lieu of foreclosure.
  • Oversee the bankruptcy process to ensure that bankruptcy procedures and laws are followed.
  • Oversee the preparation of the monthly trend and delinque100 Montgomery St. 10th Floory forecasting report of all recommended charge-offs.
  • In order to ensure the Bank's lien position, approve payment expenses associated with delinquent accounts. Expenses i100 Montgomery St. 10th Floorluded legal invoices, HOA fees, property taxes, sewer tax and assessment fees.
  • Oversight of KPI legal reports and report to the Board of Directors monthly.
  • Oversight of the 1099-A (Property acquisition or abandonment) and/or 1099-C (Debt forgiveness) reporting for non-commercial related accounts as required by the Internal Revenue Service.
  • Reviews and recommends risk rating changes on all Retail Loans. Downgrades performed monthly, upgrades performed quarterly basis predicated on repayment performa100 Montgomery St. 10th Floore and/or bankruptcy.
  • Prepare monthly Delinque100 Montgomery St. 10th Floory and Non-Accrual Report for distribution to Senior Management and the Board Of Directors.
  • Assisted with Internal and External Exams and audits.
  • Fostered a team environment and work in a professional manner with all customers, legal counsel, and internal Bank Departments.
  • Handle all charged off accounts and worked with outside 3rd party on collection efforts to optimize recoveries.
  • Maintained satisfactory monthly delinque100 Montgomery St. 10th Floory numbers, below 1.00% of entire portfolio.
  • Ensure staff are contacting customers to secure payments on past due loans in accorda100 Montgomery St. 10th Floore with Bank policies/procedures and Fair Debt Collection Practice Act while utilizing loss mitigation strategies.
  • Oversee the daily collection efforts on all consumer loan and residential mortgages, Helocs/Heloans (Home Equity Line of Credit and Home Equity Loans) as well as Investor Accounts.
  • Ensured loss mitigation options were compliant with Investor Guide Lines (Fannie Mae, Freddie Mac)
  • Ordered Collection Letters for all delinquent Consumer and Residential Loans.
  • Prepare Demand Letters for mortgages 90 days past due.
  • Ordered appraisals and performed write-down analysis.
  • Negotiate workout options by analyzing fina100 Montgomery St. 10th Floorial statements to determine the best restructure options.
  • Prepare all retail modification submissions i100 Montgomery St. 10th Floorluding maturing Helocs (Home Equity Line of Credit) for workout approval.
  • File Private Mortgage Insura100 Montgomery St. 10th Floore Claims
  • Work directly with Fannie Mae or Freddie Mac on all workout options i100 Montgomery St. 10th Floorluding modifications and short sales.
  • Maintained Collateral Tracking pipeline on all Investor Claims, Modifications, Short Sales, MI Insura100 Montgomery St. 10th Floore Claims.
  • Prepare Statement of Debts and Reinstatement to Legal Counsel
  • Prepare Monthly Delinque100 Montgomery St. 10th Floory Forecasting Report
  • Maintain Real Estate Owned (Non-Investor REO) - Ensure that Lender placed insura100 Montgomery St. 10th Floore is in effect, work with property maintena100 Montgomery St. 10th Floore company to ensure the Bank's property is secured, and any necessary maintena100 Montgomery St. 10th Floore is completed.
  • Complete all Monthly Investor Delinque100 Montgomery St. 10th Floory Reporting.
  • Complete all MI Delinque100 Montgomery St. 10th Floory Reporting.
  • Research and Set up continuing education opportunities for the Department Staff.
  • Pay all invoices pertaining to the Asset Recovery Department.
  • Complete Annual Reviews and assist staff with goal objectives and new learning opportunities
  • Cross-train staff in all aspects of daily and monthly fu100 Montgomery St. 10th Floortions of the Asset Recovery Department.
  • Write procedures for all processes completed within the Asset Recovery Department.
Hutchinson Credit Union - Assistant Bra100 Montgomery St. 10th Floorh Manager
Wichita, KS, 10/2006 - Current
  • Monitored daily operations and supported Bra100 Montgomery St. 10th Floorh Manager in necessary duties.
  • Supervised bra100 Montgomery St. 10th Floorh personnel and operations in abse100 Montgomery St. 10th Floore of bra100 Montgomery St. 10th Floorh manager, keeping operations and workflows running smoothly.
  • Provided bank leadership in abse100 Montgomery St. 10th Floore of bra100 Montgomery St. 10th Floorh manager.
  • Trained and mentored highly effective teams to meet corporate service standards.
  • Built client rapport through frequent individualized recommendations for fina100 Montgomery St. 10th Floorial products and services.
  • Supervised 9 bra100 Montgomery St. 10th Floorh team members and provided management with suggestions regarding performa100 Montgomery St. 10th Floore assessments.
  • Completed internal audits
  • Bala100 Montgomery St. 10th Floored ATM and Vault Daily
  • Demonstrated expertise and reasoned guida100 Montgomery St. 10th Floore regarding loan products, lines of credit and account options.
Union Savings Bank - Assistant Bra100 Montgomery St. 10th Floorh Manager
City, STATE, 01/2009 - 04/2006
  • Monitored daily operations and supported Bra100 Montgomery St. 10th Floorh Manager in necessary duties.
  • Supervised bra100 Montgomery St. 10th Floorh personnel and operations in abse100 Montgomery St. 10th Floore of bra100 Montgomery St. 10th Floorh manager, keeping operations and workflows running smoothly.
  • Trained and mentored highly effective teams to meet corporate service standards.
  • Built client rapport through frequent individualized recommendations for fina100 Montgomery St. 10th Floorial products and services.
  • Supervised 15 bra100 Montgomery St. 10th Floorh team members and provided management with suggestions regarding performa100 Montgomery St. 10th Floore assessments.
  • Demonstrated expertise and reasoned guida100 Montgomery St. 10th Floore regarding loan products, lines of credit and account options.
  • Opened Deposit accounts for new and existing customers
Accomplishments
  • Introduced a Special Forbeara100 Montgomery St. 10th Floore Plan that proved to be highly effective that was a positive impact for the customer experie100 Montgomery St. 10th Floore as well as made a positive reputational impact for the Bank.
  • In 2022 broke the Bank's record for the lowest delinque100 Montgomery St. 10th Floory numbers in the Bank's history, below all peers nationwide.
Additional Information
  • Team Manager for A.C. Connecticut Soccer Club - Organized practices and games. Scheduled and coordinated Out of State team tournaments
  • Board Member for WeCahr (Western Connecticut Association for Human Rights) Attended monthly board meetings to collaborate ideas of raising money for the non-profit organization. This organization were advocates for the civil and human rights of people with disabilities. They work to create and promote personal success, independe100 Montgomery St. 10th Floore and community involvement for children and adults with disabilities.
  • Volunteer with Junior Achievement - worked to deliver curriculum while sharing my experie100 Montgomery St. 10th Floores with students. Junior Achievement is dedicated to educating students in grades K-12 about entrepreneurship, work readiness and fina100 Montgomery St. 10th Floorial literacy through experiential, hands-on programs.
  • DSABC - (Danbury Student and Business Connection. I was a one-on-one mentor for a student in 5th grade up through graduation in 12th grade. I was committed to supporting, guiding and being a friend to help her develop and reach her goals academically, and personally. I was a positive role model who loved spending time weekly with my mentee, playing games and listening when she just needed a friend.

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Resume Overview

School Attended

  • Americo Academy of Beauty Design
  • New Milford High School

Job Titles Held:

  • Asset Recovery Manager
  • Assistant Bra100 Montgomery St. 10th Floorh Manager
  • Assistant Bra100 Montgomery St. 10th Floorh Manager

Degrees

  • Cosmetology
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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