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asset recovery account manager resume example with 12 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Skills
  • Payment processing
  • Delinquency procedures
  • Adobe software
  • Fiscal budgeting knowledge
  • Billing dispute resolution
  • Relationship-oriented
  • Inventory control procedures
  • Product Sales
  • Reliable and punctual
  • Sales development
  • Team player mentality
  • Negotiation Tactics
  • Excellent communication skills
  • Outgoing personality
  • Customer- and service-oriented
  • Retail merchandising
  • Energetic self-starter
  • Quality Assurance
  • Employee management
  • Problem-solving abilities
  • High-energy attitude
  • Courteous demeanor
  • Conflict mediation
  • Project management abilities
Experience
Asset Recovery Account Manager, 04/2017 - Current
Perfection Commercial Services Inc. Saint Joseph, MI,

  • Developed and improved procedures for collection of past due amounts.
  • Updated accounts with documentation of interactions and current information.
  • Received and submitted payments and applied amounts to customer balances.
  • Reached out customers to collect outstanding payments via one-time or negotiated installment methods.
  • Researched, evaluated and resolved discrepancies and customer concerns.
  • Reduced losses by restructuring loan payment plans.
  • Utilized prescribed scripts and friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
  • Suggested process improvements to secure prompt and regular receipts for organization.
Office Administrator, 11/2015 - 04/2017
Sportsman's Warehouse Albuquerque, NM,
  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
  • Documented and routed business correspondence to manage office paperwork.
  • Coordinated schedules, administrative functions, quality assurance and process improvements to bolster operational output.
  • Prepared packages for shipment by generating packing slips and setting up courier deliveries.
  • Offered technical expertise to customers, administrative staff and business leaders to accomplish smooth project rollouts.
New Vehicle Sales Consultant, 02/2014 - 11/2015
Jerry Seiner Buick GMC City, STATE,
  • Greeted customers at arrival to build positive relationships and discuss vehicles.
  • Responded to inquiries from potential customers via email and telephone.
  • Managed sales negotiations and financing options.
  • Maintained high referrals and consistent repeat business due to first-rate customer service standards.
  • Educated customers about sales processes, warranty requirements and service standards.
  • Checked purchased vehicles at delivery time for damage and completed remaining preparations.
  • Adhered to standards of quality and service and industry regulations.
  • Tracked updates to vehicles, changing markets and customer purchasing trends.
  • Consistently exceeded quotas by pursuing and closing sales of new and used vehicles.
  • Implemented strategic improvements to customer service policies and increased overall satisfaction ratings.
  • Accompanied customers during test drives to explain valuable features and monitor safe return of vehicles.
  • Sourced vehicles from other dealer lots and auctions.
Assistant Store Manager, 01/2010 - 01/2014
Starbucks City, STATE,
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Reviewed monthly sales and performance reports to support operational planning and strategic decision-making.
  • Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Assisted customers, answered questions and resolved problems for stellar customer service.
  • Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
  • Boosted sales through attractive merchandise presentation, competitive pricing and adequate inventory.
Education and Training
High School Diploma: , Expected in 05/2008
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Grand Junction High School - Grand Junction, CO
GPA:
Status -
: Digital Communications And Media, Expected in
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Colorado Mesa University - Grand Junction, CO
GPA:
Status -
: Business Management, Expected in
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Colorado Mesa University - Grand Junction, CO
GPA:
Status -
Accomplishments
  • Recognized as Employee of the month for outstanding performance and team contributions.
  • Created several legal processes that streamlined payment processing and saving agents and customers time.
  • Enacted changes to training practices that allowed a higher retention of information and better implementation of company standards in agent/customer interaction.
  • Developed a standardized training curriculum for new hires.
  • Enabled peer to peer development and training due to a lack of designated training staff.
Activities and Honors

Served as missionary with Youth With A Mission for 2 years in England, Spain and Germany.

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Resume Overview

School Attended

  • Grand Junction High School
  • Colorado Mesa University
  • Colorado Mesa University

Job Titles Held:

  • Asset Recovery Account Manager
  • Office Administrator
  • New Vehicle Sales Consultant
  • Assistant Store Manager

Degrees

  • High School Diploma
  • Some College (No Degree)
  • Some College (No Degree)

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