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Asset Protection Specialist Resume Example

Resume Score: 80%

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ASSET PROTECTION SPECIALIST
Professional Summary

I joined the Army in 2007 and was deployed in 2009-2010. I completed my military service in the reserves receiving an honorable discharge in 2015. I began working on my bachelors degree in 2016. I plan to graduate in 2020 with a bachelors in science. I have 2 children and a lovely Wife. I bring a focus to every job I am given that has been instilled in me from a young age. It was reinforced in the Army and honed by parenthood. I work hard and strive to complete every job to the best of my ability.

Skills
  • Loss prevention experience
  • Department patrols
  • Report writing skills
  • CCTV Monitoring
  • Physical apprehensions
  • Project organization
  • Problem resolution
  • Supervision
  • Team management
  • Relationship development
Work History
Asset Protection Specialist, 06/2020 to 09/2020
Target – Wichita Falls, TX
  • Led physical security and safety culture through training and by promoting safe and secure standards.
  • Reported hazardous or unsafe conditions to management to reduce risk of injury.
  • Reviewed CCTV and audited EAS and exception reports to identify dishonest activity, theft and fraud.
  • Leveraged surveillance and intelligence-led tactics to foster safety and security while minimizing company loss.
  • Patrolled store departments to check for suspicious activities.
  • Controlled reduction of loss inventory by protecting company assets.
  • Wrote reports outlining activities and results.
  • Kept patrons and employees safe and from criminal activity.
  • Built cross-functional relationships with business partners to reduce losses.
  • Checked CCTV for evidence of shoplifting.
Sales, 03/2017 to 08/2019
Auto Zone – Wichita Falls, TX
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Maintained records related to sales, returns and inventory availability.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Educated customers on promotions to enhance sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
Installed Sales Coordinator, 02/2015 to 03/2016
Lowe's – Wichita Falls, TX
  • Assisted with employee training and coaching in Installed Sales program.
  • Operated and served as subject matter expert on in-store order management system.
  • Confirmed customer satisfaction by utilizing targeted follow-up methods after installs.
  • Coordinated installations, including review and completion of related paperwork.
  • Prepared materials and staged items for installer pickup.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Prepared quotes for new products and services and composed budgets.
  • Maintained store equipment, including computers, printers and fax machines.
  • Coordinated all companies, business executives and site leadership teams by interacting effectively and establishing communication best practices.
  • Negotiated manufacturing service agreements and quality standards.
Customer Service Representative, 01/2014 to 02/2015
Cognosante LLC – Lawton, OK
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Responded to customer requests for products, services and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Educated customers on promotions to enhance sales.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Educated customers how to use company systems, complete forms and obtain desired services.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Contributed to company achieving and holding industry-leading customer service ratings.
Education
Bachelor of Science: Criminal Justice, Expected in 12/2020
Midwestern State University - Wichita Falls, TX
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Target
  • Auto Zone
  • Lowe's
  • Cognosante LLC

School Attended

  • Midwestern State University

Job Titles Held:

  • Asset Protection Specialist
  • Sales
  • Installed Sales Coordinator
  • Customer Service Representative

Degrees

  • Bachelor of Science : Criminal Justice , Expected in 12/2020

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