Asset Protection Specialist Resume Example Target

ASSET PROTECTION SPECIALIST

Professional Summary

I joined the Army in 2007 and was deployed in 2009-2010. I completed my military service in the reserves receiving an honorable discharge in 2015. I began working on my bachelors degree in 2016. I plan to graduate in 2020 with a bachelors in science. I have 2 children and a lovely Wife. I bring a focus to every job I am given that has been instilled in me from a young age. It was reinforced in the Army and honed by parenthood. I work hard and strive to complete every job to the best of my ability.

Skills

Loss prevention experience
Department patrols
Report writing skills
CCTV Monitoring
Physical apprehensions

Project organization
Problem resolution
Supervision
Team management
Relationship development

Work History

Asset Protection Specialist, 06/2020 to 09/2020
Target – Wichita Falls, TX

Led physical security and safety culture through training and by promoting safe and secure standards.
Reported hazardous or unsafe conditions to management to reduce risk of injury.
Reviewed CCTV and audited EAS and exception reports to identify dishonest activity, theft and fraud.
Leveraged surveillance and intelligence-led tactics to foster safety and security while minimizing company loss.
Patrolled store departments to check for suspicious activities.
Controlled reduction of loss inventory by protecting company assets.
Wrote reports outlining activities and results.
Kept patrons and employees safe and from criminal activity.
Built cross-functional relationships with business partners to reduce losses.
Checked CCTV for evidence of shoplifting.

Sales, 03/2017 to 08/2019
Auto Zone – Wichita Falls, TX

Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Maintained records related to sales, returns and inventory availability.
Applied security and loss prevention training toward recognizing risks and reducing store theft.
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Trained and developed new sales team associates in products, selling techniques and company procedures.
Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
Prepared merchandise for sales floor by pricing or tagging.
Educated customers on promotions to enhance sales.
Engaged with customers to effectively build rapport and lasting relationships.
Delivered high level of assistance by locating products and checking store system for merchandise at other sites.

Installed Sales Coordinator, 02/2015 to 03/2016
Lowe's – Wichita Falls, TX

Assisted with employee training and coaching in Installed Sales program.
Operated and served as subject matter expert on in-store order management system.
Confirmed customer satisfaction by utilizing targeted follow-up methods after installs.
Coordinated installations, including review and completion of related paperwork.
Prepared materials and staged items for installer pickup.
Streamlined and monitored quality programs to alleviate overdue compliance activities.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Prepared quotes for new products and services and composed budgets.
Maintained store equipment, including computers, printers and fax machines.
Coordinated all companies, business executives and site leadership teams by interacting effectively and establishing communication best practices.
Negotiated manufacturing service agreements and quality standards.

Customer Service Representative, 01/2014 to 02/2015
Cognosante LLC – Lawton, OK

Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Responded to customer requests for products, services and company information.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers in fast-paced environment.
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Answered customer telephone calls promptly to avoid on-hold wait times.
Educated customers on promotions to enhance sales.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Educated customers how to use company systems, complete forms and obtain desired services.
Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
Contributed to company achieving and holding industry-leading customer service ratings.

Education

Bachelor of Science: Criminal Justice, Expected in 12/2020
Midwestern State University - Wichita Falls, TX

Resume Overview

Companies Worked For:

Target
Auto Zone
Lowe's
Cognosante LLC

School Attended

Midwestern State University

Job Titles Held:

Asset Protection Specialist
Sales
Installed Sales Coordinator
Customer Service Representative

Degrees

Bachelor of Science : Criminal Justice , Expected in 12/2020

Asset Protection Specialist Resume Example

Resume Score: 80%

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