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Asset Protection Manager/Assistant Store Manager Resume Example

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ASSET PROTECTION MANAGER/ASSISTANT STORE MANAGER
Summary

Goal-driven Assistant Store Manager with a few years of accomplishment's in exceeding revenue and profit goals while controlling inventory shrinkage and loss percentages. Experienced in monitoring inventory levels, overseeing merchandising and coordinating stock rotation to minimize obsolescence. Enthusiastic, industrious and diligent management paired with skill and fortitude to thrive in dynamic, customer-centric work settings. Detail-focused Assistant Store Manager known for creating eye-catching merchandise displays. Proven effectiveness boosting revenue by optimizing staff and promotions utilization. Reliable and dedicated approach to incorporating excellent interpersonal skills. Talented Asset Protection/ Assistant Store Manager with analytical and driven approach to continuous improvement. Supports store operations leadership with knowledgeable, efficient assistance while supervising team members and promoting positive behaviors. Good financial sense with top-notch planning and problem-solving abilities. Customer-oriented Retail Manager with over twenty two years of experience in building relationships, developing marketing campaigns, cultivating partnerships, retaining top accounts and growing profit channels. Knowledgeable in hazardous waste and safety numbers. Tactical team builder with expertise in introducing products, implementing pricing models and determining customer needs to deliver effective solutions.

Experience
03/2016 - 05/2020Company Name - Asset Protection Manager/Assistant Store ManagerCity, State
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Recruited and hired individuals demonstrating passion, dedication and added value to team.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Conducted analysis to address productivity and employee needs, resulting in improved employee morale.
  • Built proactive and productive relationships with Store Managers and business agents to maintain operational efficiency.
  • Encouraged professional growth and talent development in associates to increase performance in all areas.
  • Closely monitored customer behavior and purchasing preferences, offering constructive guidance to bolster services.
  • Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment .
  • Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
  • Promoted and supported strong relationships with local community organizations in surrounding area.
  • Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Collaborated with department heads to identify opportunity, develop timely solutions and create action plans.
  • Coached and developed store associates through formal and informal interactions.
  • Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
05/2014 - 03/2016Company Name - Asset Protection Operations ManagerCity, State
  • Managed asset protection programs for 4 stores, including strategic planning to reduce theft and fraud.
  • Participated in securing program special projects to aid division with better practice delivery.
  • Controlled reduction of loss inventory by protecting company assets.
  • Implemented customer and associate safety protocol to prevent safety issues. That included slip trips and falls in all 4 stores.
  • Identified and recovered money in overcharged workers' compensation claims by analyzing tracking system data.
  • Planned, organized and scheduled strategy collaboration with other asset protection specialists.
  • Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
  • Communicated accident investigation findings, areas of opportunity, and future prevention techniques to drive safety initiatives and advance all Associates and managers skill development.
  • Conducted thorough investigations of theft-related issues with potential to impact company operations and objectives negatively.
  • Created and implemented high shrink plans in collaboration with Manager of high shrink departments.
  • Monitored loss prevention operations to reduce impact of loss and identify theft and fraud.
  • Obtained positions of increasing responsibility based on expertise in loss prevention and store operations.
  • Decreased loss by facilitating training programs on loss prevention, policies and operations.
02/2002 - 05/2014Company Name - Claims AssociateCity, State
  • Tracked and reported on patterns of claims and repeat offenders to help eliminate system abuse.
  • Processed Damaged, store abuse, recalls and shrink claims daily and expertly.
  • Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
  • Created agendas and communication materials for team meetings.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved operations by working with team members and customers to find workable solutions.
  • Contributed to development, planning and completion of project initiatives.
  • Worked with Associates on theft trends in their area's.
  • Put reports together on abuse and theft trends for the whole store.
  • Held training seminars with store, district and regional managers on training for claims, hazardous waste and shrink.
  • Traveled with the district and regional team on training and investigations for high and low shrink stores.
05/1998 - 05/2002Company Name - Cashier/Stocker AssociateCity, State
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Resolved issues with cash registers, card scanners and printers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Resolved issues regarding customer complaints and escalated worsening concerns to customer service manager for remediation.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Inspected items for damage and obtained replacements for customers.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Assisted Customer Service Manager's with completing end-of-day counts and securing funds to prevent loss or theft.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Skills
  • POS systems operations
  • Stock management
  • Sales Techniques
  • Customer Service
  • Merchandising
  • Strategic Planning
  • Customer relations
  • Issue resolution
  • Sales strategies
  • Records management
  • Business Development
  • Records maintenance
  • Creating store processes
  • Store growth planning
  • Leadership development
  • Customer outreach
Education and Training
Mt Whitney High SchoolCity, StateHigh School Diploma
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Resume Overview

School Attended

  • Mt Whitney High School

Job Titles Held:

  • Asset Protection Manager/Assistant Store Manager
  • Asset Protection Operations Manager
  • Claims Associate
  • Cashier/Stocker Associate

Degrees

  • High School Diploma

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