Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Accomplished and certified Pharmacy Technician with over 3 years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals in senior living establishments. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law. Adept at preventing employee and visitor criminal activity with observational and investigation abilities. Knowledgeable about how to deal with physical altercations in a safe way.

  • Case report writing
  • EAS auditing proficiency
  • CCTV Monitoring
  • Team leadership and coaching
  • Relationship building and management
  • Order management
  • Maximizing Profitability
  • Team Leadership
  • Pharmaceutical sales and services
  • Drug inventory management
  • Drug utilization review
  • Pharmacy and customer records management
  • Manual and Automated Medication Dispensing
  • Updating Medication Histories
  • OSHA expert
  • MicrosXPR loss prevention knowledge
Work History
12/2020 to Current
Asset Protection Manager Kroger Carmel, IN,
  • Reduced shrink by 4% through thorough training of loss prevention staff and meticulous reviews of company documents.
  • Coordinated with legal team to draft contracts and legal documents.
  • Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
  • Background-checked potential investors, partner companies and employees and drafted reports of findings.
  • Wrote reports for internal and external crime, burglary or theft.
  • Controlled reduction of loss inventory by protecting company assets.
  • Built cross-functional relationships with business partners to reduce losses.
  • Checked CCTV for evidence of shoplifting.
  • Contacted local authorities and apprehended shoplifters.
  • Wrote reports outlining activities and results.
  • Kept patrons and employees safe and from criminal activity.
  • Performed thorough cash audits and deposit investigations.
  • Installed and maintained covert security equipment.
01/2019 to Current
Lead Pharmacy Technician St. Joseph Health Costa Mesa, CA,
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Set up and modified patient profiles in the POS system to include current information such as medications and insurance details.
  • Collected co-payments or full payments from customers.
  • Counted, measured, and compounded medications following standard procedures.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
07/2015 to 10/2018
Supervisor Cardinal Logistics Suffield, CT,
  • Acted as resource for field staff, referral sources, physicians, patients and families for clinical issues and concerns.
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Guided staff in documentation processes required for clinical outcomes.
  • Coordinated on-call calendar for internal and field staff and delivered proper staff coverage to meet business needs.
  • Supervised daily activities and provided assistance when needed.
  • Provided patients and families with emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Maintained clean, safe and well-organized patient environment.
  • Completed entries in log books, journals and care plans to document accurately report patient progress.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
11/2016 to 03/2018
Store Manager Pure Hockey Buffalo, NY,
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Kept shop areas neat, clean and free of safety hazards.
  • Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Protected store from loss or theft by setting and enforcing clear security policies.
Expected in 05/2014
High School Diploma:
Ossining High School - Ossining, NY
  • Certified Pharmacy technician, CVS Pharmacy
  • Certified CPR, Atria senior living
  • Certified CAPP, Rite Aid

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