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Asset Protection Manager Resume Example

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ASSET PROTECTION MANAGER
Summary
To advance my career by using 20 years of retail experience. With an overall 15 in a management capacity in Customer service / sales and security management. To obtain a Loss Prevention management position within an organization that values strong leadership, dedication, hard work, and results.
Skills
Microsoft Word, Microsoft Excel, Microsoft PowerPoint Additional Training Certified Interview and Interrogation Techniques (Wicklander-Zulawski & Associates, 2008)
Accomplishments
  • 2010 Promoted to MLPM New England Area Sears Holdings Corp.
  • 2009 Multi-unit loss prevention manager candidate, Sears Holdings Corp 2006 Rising star invitee- rising star leadership development program Sears Holdings Corp.
Experience
01/2012 to Current
Asset Protection ManagerKmart Multi Sears Holdings Corp － Tewksbury Billerica, MA
  • Responsible for implementing and executing shrink and safety programs to help increase overall profitability for the store and the company.
  • Developed an effective operational program around company guidelines to ensure all probability standards are met.
  • Developed and maintained a productive loss prevention team focused around theft resolution (for both external apprehensions and internal dishonesty) and safety.
  • Responsible for development and implementation of Safety Program including accident prevention plans for multiple locations.
  • Responsible for hiring, scheduling, and performance reviews for the loss prevention staff.
01/2010 to 01/2012
Multi-Unit Loss Prevention ManagerSears Holdings Corp － Tewksbury, MA
  • Responsible for all shrink and safety results for multiple stores.
  • Conducted business review on all related accounts.
  • Based out of the Tewksbury MA store, with additional responsibilities for a store located in Nashua NH.
  • Also had limited responsibility for the Chelmsford, MA, and North Reading, MA stores.
  • Worked closely with store and district staff on the core loss prevention objectives to ensure that staff is compliant with all security procedures.
  • Responsible for training loss prevention staff to use the tools provided to reach expectations and achieve objectives.
  • Responsible for the hiring, scheduling, and performance reviews for multiple loss prevention departments.
  • Worked with District Loss Prevention Manager (DLPM) and the District Manager (DM) to ensure that district monthly business requirements are met.
  • Worked with district and store management teams to ensure that the five company business objectives are top priority Turned an underperforming store into a top performer in the district with an overall metric score increase of thirty basis points Was a member of the region shortage control team Conducted bi-annual inventory preparation conference calls.
01/2007 to 01/2010
Loss Prevention ManagerSears Holdings Corp － Salem, NH
  • Responsible for implementing and executing shrink and safety programs to help increase overall profitability for the store and the company.
  • Supervised all physical inventory audits for store and responsible for working directly with the inventory service provider.
  • Developed a productive loss prevention team focused around theft resolution (external apprehensions and internal dishonesty) and safety.
  • Responsible for hiring, scheduling, and performance reviews for loss prevention staff.
  • Traveled with DLPM and conducted district store visits.
  • Hosted weekly conference calls.
  • Taught quarterly district training classes for the Boston, MA and Nashua, NH districts.
  • Oversaw all physical inventory audits for store and worked directly with the inventory service provider.
  • Assisted DLPM in the production of a shoplifter detection and detention training video.
  • Multi-unit loss prevention manager region candidate (Sears Holdings Corp).
  • Two direct reports trained and mentored were promoted to loss prevention managers.
  • Leader in district.
01/2004 to 01/2007
Assistant Store ManagerSears Holdings Corp － Salem, NH
  • Responsible for coaching and developing an effective, hard- working and motivated sales staff.
  • Focused on meeting and exceeding all sales goals while keeping the customer the number one priority and focus of the business.
  • Managed sales staff of over forty employees.
  • Met and exceeded individual and team sales goals Responsible for the hiring, coaching and development of effective sales team.
  • Coached two top performing sales associates, promoted to Sales Lead Management Team Responsible for all visual display and merchandising.
  • Customer Service Champion Rising star invitee - rising star leadership development program (Sears Holdings Corp).
Education and Training
2000
Bachelor of Science: Criminal JusticeUniversity of Massachusetts － Lowell, MACriminal Justice
2000
Master of Science: Psychology Criminal JusticeUniversity of Massachusetts － Lowell, MAPsychology Criminal Justice
Skills
bi, coaching, Customer Service, focus, hiring, inventory, leadership development, Loss Prevention, MA, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, performance reviews, Reading, Safety, Sales, scheduling, store management, video, visual display and merchandising
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Resume Overview

Companies Worked For:

  • Kmart Multi Sears Holdings Corp
  • Sears Holdings Corp

School Attended

  • University of Massachusetts

Job Titles Held:

  • Asset Protection Manager
  • Multi-Unit Loss Prevention Manager
  • Loss Prevention Manager
  • Assistant Store Manager

Degrees

  • Bachelor of Science : Criminal Justice
    Master of Science : Psychology Criminal Justice

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