To advance my career by using 20 years of retail experience. With
an overall 15 in a management capacity in Customer service / sales
and security management. To obtain a Loss Prevention
management position within an organization that values strong
leadership, dedication, hard work, and results.
Skills
Microsoft Word, Microsoft Excel, Microsoft PowerPoint
Additional Training
Certified Interview and Interrogation Techniques (Wicklander-Zulawski &
Associates, 2008)
Accomplishments
2010 Promoted to MLPM New England Area Sears Holdings Corp.
2009 Multi-unit loss prevention manager candidate, Sears Holdings Corp
2006 Rising star invitee- rising star leadership development program Sears
Holdings Corp.
Experience
01/2012 to Current
Asset Protection ManagerKmart Multi Sears Holdings Corp － Tewksbury Billerica, MA
Responsible for implementing and executing shrink and safety
programs to help increase overall profitability for the store and the
company.
Developed an effective operational program around
company guidelines to ensure all probability standards are met.
Developed and maintained a productive loss prevention team
focused around theft resolution (for both external apprehensions
and internal dishonesty) and safety.
Responsible for development
and implementation of Safety Program including accident
prevention plans for multiple locations.
Responsible for hiring,
scheduling, and performance reviews for the loss prevention staff.
01/2010 to 01/2012
Multi-Unit Loss Prevention ManagerSears Holdings Corp － Tewksbury, MA
Responsible for all shrink and safety results for multiple stores.
Conducted business review on all related accounts.
Based out of
the Tewksbury MA store, with additional responsibilities for a store
located in Nashua NH.
Also had limited responsibility for the
Chelmsford, MA, and North Reading, MA stores.
Worked closely
with store and district staff on the core loss prevention objectives
to ensure that staff is compliant with all security procedures.
Responsible for training loss prevention staff to use the tools
provided to reach expectations and achieve objectives.
Responsible for the hiring, scheduling, and performance reviews
for multiple loss prevention departments.
Worked with District Loss Prevention Manager (DLPM) and the
District Manager (DM) to ensure that district monthly business
requirements are met.
Worked with district and store management teams to ensure
that the five company business objectives are top priority
Turned an underperforming store into a top performer in the
district with an overall metric score increase of thirty basis
points
Was a member of the region shortage control team
Conducted bi-annual inventory preparation conference calls.
01/2007 to 01/2010
Loss Prevention ManagerSears Holdings Corp － Salem, NH
Responsible for implementing and executing shrink and safety
programs to help increase overall profitability for the store and the
company.
Supervised all physical inventory audits for store and
responsible for working directly with the inventory service
provider.
Developed a productive loss prevention team focused
around theft resolution (external apprehensions and internal
dishonesty) and safety.
Responsible for hiring, scheduling, and
performance reviews for loss prevention staff.
Traveled with DLPM and conducted district store visits.
Hosted
weekly conference calls.
Taught quarterly district training classes for the Boston, MA
and Nashua, NH districts.
Oversaw all physical inventory audits for store and worked
directly with the inventory service provider.
Assisted DLPM in the production of a shoplifter detection and
detention training video.
Multi-unit loss prevention manager region candidate (Sears
Holdings Corp).
Two direct reports trained and mentored were promoted to
loss prevention managers.
Leader in district.
01/2004 to 01/2007
Assistant Store ManagerSears Holdings Corp － Salem, NH
Responsible for coaching and developing an effective, hard-
working and motivated sales staff.
Focused on meeting and
exceeding all sales goals while keeping the customer the number
one priority and focus of the business.
Managed sales staff of over forty employees.
Met and exceeded individual and team sales goals
Responsible for the hiring, coaching and development of
effective sales team.
Coached two top performing sales associates, promoted to
Sales Lead Management Team
Responsible for all visual display and merchandising.
Customer Service Champion
Rising star invitee - rising star leadership development
program (Sears Holdings Corp).
Education and Training
2000
Bachelor of Science: Criminal JusticeUniversity of Massachusetts － Lowell, MACriminal Justice
2000
Master of Science: Psychology Criminal JusticeUniversity of Massachusetts － Lowell, MAPsychology Criminal Justice
Skills
bi, coaching, Customer Service, focus, hiring, inventory, leadership development, Loss Prevention, MA, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, performance reviews, Reading, Safety, Sales, scheduling, store management, video, visual display and merchandising
