Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
(555) 432-1000 - - resumesample@example.com - -
(555) 432-1000 - - resumesample@example.com - -
Summary
Principled Asset Protection Manager with comprehensive understanding of security and surveillance systems, bookkeeping and workplace supervision. Offering 20+ years of experience with proven integrity and extensive knowledge of internal and external theft. Ready to take on a long-term position and bring honesty and meticulous observation skills.
Skills
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Experience
12/2019 to Current
Asset Protection Manager Rite Aid – Cleona, PA,
- Researched and closed 11 cases involving internal theft crime.
- Increased apprehensions by 43% and apprehension dollars by 60% by motivating and coaching direct reports for optimum productivity and performance.
- Identified and recovered $10,000 in overcharged workers' compensation claims by analyzing tracking system data.
- Managed asset protection programs for 5 stores, including strategic planning to reduce theft and fraud.
- Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
- Reduced shrink costs by $12,000 by supporting control implementation process.
- Increased case resolution by 30% across 12 month.
- Participated in securing program special projects to aid division with better practice delivery.
- Reduced district-wide shrink.
- Planned, organized and scheduled strategy collaboration with other asset protection specialists.
- Built cross-functional relationships with business partners to reduce losses.
- Reduced annual district expenses by $15,000.
- Controlled reduction of loss inventory by protecting company assets.
- Identified and resolved 50+ external theft crime cases in partnership with local law enforcement agencies.
- Monitored loss prevention operations to minimize impact of shrink and identify theft and fraud.
- Monitored loss prevention operations to reduce impact of loss and identify theft and fraud.
- Conducted thorough investigations of theft-related issues with potential to impact company operations and objectives negatively.
- Trained all new store hired and Asset Protection teams on effective theft prevention to support loss prevention initiatives.
- Created and implemented ”know your product” plans in collaboration with Management team.
- Decreased loss by facilitating training programs on loss prevention, policies and operations.
- Obtained positions of increasing responsibility based on expertise in loss prevention and store operations.
- Communicated accident investigation findings, areas of opportunity, and future prevention techniques to drive safety initiatives and advance skill development.
- Implemented customer and associate safety protocol to prevent ORC issues.
06/2018 to 12/2019
Asset Protection Specialist Safeway – Kenai, AK,
- Constructed detailed case and investigative reports for local authorities.
- Initiated associate investigations, uncovering suspicious activities.
- Executed prevention plan for internal and external theft to reduce fraud.
- Created safety programs to validate compliance and established store security procedures to minimize loss.
- Participated in court proceedings with evidence to support allegations.
- Detained shoplifters, following local laws and company policies governing apprehensions.
- Built cross-functional relationships with business partners to reduce losses.
- Completed patrols of store aisles to provide visible deterrent and check for criminal activity.
- Partnered with store managers on basis to conduct loss investigations.
- Identified and resolved over 200+ external and ORC crime cases in partnership with local law enforcement agencies.
- Increased apprehensions by 65% and apprehension dollars by 70% by motivating and coaching direct reports for optimum productivity and performance.
- Identified potential shoplifters and alerted management.
- Planned, organized and scheduled strategy collaboration with other asset protection specialists.
- Researched and closed 27 cases involving internal theft crime.
- Identified and recovered $300+ in overcharged workers' compensation claims by analyzing tracking system data.
- Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
- Produced well-written reports detailing shoplifting and attempted theft.
- Controlled reduction of loss inventory by protecting company assets.
- Maintained store compliance with physical security schematics to protect assets.
- Noted and followed up on any unusual behavior.
- Detained shoplifters and contacted local law enforcement for immediate assistance.
- Participated in securing program special projects to aid division with better practice delivery.
- Reviewed CCTV footage to obtain evidence of theft.
- Implemented customer and associate safety protocol to prevent ORC issues.
- Instructed 4-person engineering team in reporting techniques, loss prevention and ORC studies.
- Reduced district-wide shrink by $40,000 in 1 year.
- Maintained safety and security of premises, visitors and employees.
12/2016 to 05/2018
Loss Prevention Manager Cracker Barrel Old Country Stores – Hewitt, TX,
- Obtained positions of increasing responsibility based on expertise in loss prevention and store operations.
- Monitored loss prevention operations to reduce impact of loss and identify theft and fraud.
- Conducted thorough investigations of theft-related issues with potential to impact company operations and objectives negatively.
- Achieved the lowest shrink in market and region by implementing Bob (Bottom of the Buggy, and Lisa (Look inside Always) procedures.
- Monitored loss prevention operations to minimize impact of shrink and identify theft and fraud.
- Maintained lowest shrink in market and regain of 20% year over year after implementing bag checking.
- Decreased loss by facilitating training programs on loss prevention, policies and operations.
- Created and implemented ORC watch plans in collaboration with store management .
- Trained new hired and LP teams on effective identifying theft to support loss prevention initiatives and programs.
- Reviewed loss prevention exception reports and cash discrepancies.
- Interviewed individuals suspected of internal theft or shoplifting.
- Maintained documents of all loss prevention activity.
- Recommended loss investigation procedures to retail establishments.
- Directed 8 loss prevention audit programs.
- Developed and facilitated training programs and materials on loss prevention practices, policies and operations.
- Improved profit margins by streamlining operations and workflow.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Handled all delegated tasks, including Loss Prevention and Building Services.
- Defined strategies and created a plan to achieve ambitious operational objectives.
07/2016 to 12/2016
Loss Prevention Manager Cracker Barrel Old Country Stores – Hickory, NC,
- Obtained positions of increasing responsibility based on expertise in loss prevention and store operations.
- Monitored loss prevention operations to reduce impact of loss and identify theft and fraud.
- Conducted thorough investigations of theft-related issues with potential to impact company operations and objectives negatively.
- Monitored loss prevention operations to minimize impact of shrink and identify theft and fraud.
- Decreased loss by facilitating training programs on loss prevention, policies and operations.
- Reviewed loss prevention exception reports and cash discrepancies.
- Interviewed individuals suspected of internal theft or shoplifting.
- Maintained documents of all loss prevention activity.
- Recommended loss investigation procedures to retail establishments.
- Trained New Hires and LP teams on effective theft knowledge to support loss prevention initiatives and programs.
- Developed and facilitated training programs and materials on loss prevention practices, policies and operations.
- Improved profit margins by streamlining operations and workflow.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Defined strategies and created a plan to achieve ambitious operational objectives.
Education and Training
Expected in
: Sports Management
Southern University At New Orleans - New Orleans, LA
Southern University At New Orleans - New Orleans, LA
Expected in 05/1993
High School Diploma:
O. Perry Walker Sr. High School - New Orleans, LA
O. Perry Walker Sr. High School - New Orleans, LA
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Resume Overview
School Attended
- Southern University At New Orleans
- O. Perry Walker Sr. High School
Job Titles Held:
- Asset Protection Manager
- Asset Protection Specialist
- Loss Prevention Manager
- Loss Prevention Manager
Degrees
- Some College (No Degree)
- High School Diploma
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