LiveCareer-Resume
Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Principled Asset Protection Manager with comprehensive understanding of security and surveillance systems, bookkeeping and workplace supervision. Offering 20+ years of experience with proven integrity and extensive knowledge of internal and external theft. Ready to take on a long-term position and bring honesty and meticulous observation skills.

Skills
  • M5 Network security systems
  • Certified Protection Professional
  • Risk management
  • MySQL expert
Experience
12/2019 to Current
Asset Protection Manager Rite Aid Cleona, PA,
  • Researched and closed 11 cases involving internal theft crime.
  • Increased apprehensions by 43% and apprehension dollars by 60% by motivating and coaching direct reports for optimum productivity and performance.
  • Identified and recovered $10,000 in overcharged workers' compensation claims by analyzing tracking system data.
  • Managed asset protection programs for 5 stores, including strategic planning to reduce theft and fraud.
  • Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
  • Reduced shrink costs by $12,000 by supporting control implementation process.
  • Increased case resolution by 30% across 12 month.
  • Participated in securing program special projects to aid division with better practice delivery.
  • Reduced district-wide shrink.
  • Planned, organized and scheduled strategy collaboration with other asset protection specialists.
  • Built cross-functional relationships with business partners to reduce losses.
  • Reduced annual district expenses by $15,000.
  • Controlled reduction of loss inventory by protecting company assets.
  • Identified and resolved 50+ external theft crime cases in partnership with local law enforcement agencies.
  • Monitored loss prevention operations to minimize impact of shrink and identify theft and fraud.
  • Monitored loss prevention operations to reduce impact of loss and identify theft and fraud.
  • Conducted thorough investigations of theft-related issues with potential to impact company operations and objectives negatively.
  • Trained all new store hired and Asset Protection teams on effective theft prevention to support loss prevention initiatives.
  • Created and implemented ”know your product” plans in collaboration with Management team.
  • Decreased loss by facilitating training programs on loss prevention, policies and operations.
  • Obtained positions of increasing responsibility based on expertise in loss prevention and store operations.
  • Communicated accident investigation findings, areas of opportunity, and future prevention techniques to drive safety initiatives and advance skill development.
  • Implemented customer and associate safety protocol to prevent ORC issues.
06/2018 to 12/2019
Asset Protection Specialist Safeway Kenai, AK,
  • Constructed detailed case and investigative reports for local authorities.
  • Initiated associate investigations, uncovering suspicious activities.
  • Executed prevention plan for internal and external theft to reduce fraud.
  • Created safety programs to validate compliance and established store security procedures to minimize loss.
  • Participated in court proceedings with evidence to support allegations.
  • Detained shoplifters, following local laws and company policies governing apprehensions.
  • Built cross-functional relationships with business partners to reduce losses.
  • Completed patrols of store aisles to provide visible deterrent and check for criminal activity.
  • Partnered with store managers on basis to conduct loss investigations.
  • Identified and resolved over 200+ external and ORC crime cases in partnership with local law enforcement agencies.
  • Increased apprehensions by 65% and apprehension dollars by 70% by motivating and coaching direct reports for optimum productivity and performance.
  • Identified potential shoplifters and alerted management.
  • Planned, organized and scheduled strategy collaboration with other asset protection specialists.
  • Researched and closed 27 cases involving internal theft crime.
  • Identified and recovered $300+ in overcharged workers' compensation claims by analyzing tracking system data.
  • Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
  • Produced well-written reports detailing shoplifting and attempted theft.
  • Controlled reduction of loss inventory by protecting company assets.
  • Maintained store compliance with physical security schematics to protect assets.
  • Noted and followed up on any unusual behavior.
  • Detained shoplifters and contacted local law enforcement for immediate assistance.
  • Participated in securing program special projects to aid division with better practice delivery.
  • Reviewed CCTV footage to obtain evidence of theft.
  • Implemented customer and associate safety protocol to prevent ORC issues.
  • Instructed 4-person engineering team in reporting techniques, loss prevention and ORC studies.
  • Reduced district-wide shrink by $40,000 in 1 year.
  • Maintained safety and security of premises, visitors and employees.
12/2016 to 05/2018
Loss Prevention Manager Cracker Barrel Old Country Stores Hewitt, TX,
  • Obtained positions of increasing responsibility based on expertise in loss prevention and store operations.
  • Monitored loss prevention operations to reduce impact of loss and identify theft and fraud.
  • Conducted thorough investigations of theft-related issues with potential to impact company operations and objectives negatively.
  • Achieved the lowest shrink in market and region by implementing Bob (Bottom of the Buggy, and Lisa (Look inside Always) procedures.
  • Monitored loss prevention operations to minimize impact of shrink and identify theft and fraud.
  • Maintained lowest shrink in market and regain of 20% year over year after implementing bag checking.
  • Decreased loss by facilitating training programs on loss prevention, policies and operations.
  • Created and implemented ORC watch plans in collaboration with store management .
  • Trained new hired and LP teams on effective identifying theft to support loss prevention initiatives and programs.
  • Reviewed loss prevention exception reports and cash discrepancies.
  • Interviewed individuals suspected of internal theft or shoplifting.
  • Maintained documents of all loss prevention activity.
  • Recommended loss investigation procedures to retail establishments.
  • Directed 8 loss prevention audit programs.
  • Developed and facilitated training programs and materials on loss prevention practices, policies and operations.
  • Improved profit margins by streamlining operations and workflow.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Handled all delegated tasks, including Loss Prevention and Building Services.
  • Defined strategies and created a plan to achieve ambitious operational objectives.
07/2016 to 12/2016
Loss Prevention Manager Cracker Barrel Old Country Stores Hickory, NC,
  • Obtained positions of increasing responsibility based on expertise in loss prevention and store operations.
  • Monitored loss prevention operations to reduce impact of loss and identify theft and fraud.
  • Conducted thorough investigations of theft-related issues with potential to impact company operations and objectives negatively.
  • Monitored loss prevention operations to minimize impact of shrink and identify theft and fraud.
  • Decreased loss by facilitating training programs on loss prevention, policies and operations.
  • Reviewed loss prevention exception reports and cash discrepancies.
  • Interviewed individuals suspected of internal theft or shoplifting.
  • Maintained documents of all loss prevention activity.
  • Recommended loss investigation procedures to retail establishments.
  • Trained New Hires and LP teams on effective theft knowledge to support loss prevention initiatives and programs.
  • Developed and facilitated training programs and materials on loss prevention practices, policies and operations.
  • Improved profit margins by streamlining operations and workflow.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Defined strategies and created a plan to achieve ambitious operational objectives.
Education and Training
Expected in
: Sports Management
Southern University At New Orleans - New Orleans, LA
GPA:
Expected in 05/1993
High School Diploma:
O. Perry Walker Sr. High School - New Orleans, LA
GPA:

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Resume Overview

School Attended

  • Southern University At New Orleans
  • O. Perry Walker Sr. High School

Job Titles Held:

  • Asset Protection Manager
  • Asset Protection Specialist
  • Loss Prevention Manager
  • Loss Prevention Manager

Degrees

  • Some College (No Degree)
  • High School Diploma

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