Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Skills
Risk management
Investigation and interrogation
CCTV Systems
Invoice generation
Relationship development
RFI Scanners
MS Office
Organization
Operational improvement
Supervision
Communications
Process improvement
Planning and coordination
Problem resolution
Customer service
Team management
Team building
Administrative support
Inventory management
Business operations
Project organization
Experience
Asset Protection Coordinator, 05/2017 - Current Wegmans Food Markets – Berwyn Heights, MD,
Instructed 7-person engineering team in reporting techniques, and loss prevention studies.
Implemented successful onsite client training program and improved loss control strategy understanding by more than 6%, becoming corporate standard.
Rolled out successful loss control strategies by building trust and cultivating partnerships with customers.
Gathered loss control data and compiled information into reports for submission to appropriate customers.
Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
Monitored and supervised customer's activities in store to detect signs of attempted theft.
Initiated new training procedures for internal staff and clients, improving functionality and alleviating redundancy.
Responded calmly and effectively to emergency conditions, including safety hazards and threats to life or property.
Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
Improved customer satisfaction by finding creative solutions to problems.
Earned reputation for good attendance and hard work.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Improved operations by working with team members and customers to find workable solutions.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Operations Manager, 05/2017 - 11/2019 The Buckle – Bossier City, LA,
Recruited, hired and trained crew members on application of projects, customer relations and customer service.
Achieved and surpassed production targets through effective staff management, task allocation and materials coordination.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Assisted executive leaders in decision-making processes by creating daily reports and suggesting areas for development.
Managed pre-inspections, site supervision, site measurements, scheduling and equipment management.
Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports.
Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
Enforced security policies and procedures to protect company assets from theft, loss or damage.
Improved morale and management communication by creating employee recognition and rewards practices.
Secured revenue, accurately monitoring cash intake and maintaining store policy updates to eliminate discrepancies.
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