Asset Protection Associate resume example with 13+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Proficient at detaining shoplifters and employees with minimal altercations. Familiar with collaborating with local law enforcement agencies to provide evidence of theft or criminal activity and assist with investigations. Knowledgeable manager with 25 years of experience in retail. Leadership trained with proven ability to create effective training programs to minimize shrinkage and cultivate workspace of accountability and integrity. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Insightful manager with 15 years of experience leading operations by directing daily activities. Proven track record of developing targeted business operations plans, implementing improvements and overseeing different areas and employees. Decisive leader highly competent in establishing and achieving ambitious goals and quality standards. Ambitious retail manager with solid history of success in store operations. Motivated to drive productivity, profit and efficiency goals through proactive and hands-on leadership. Offering 10 years of related experience and pursuing new professional challenges with room for advancement at the company. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

  • Loss prevention background
  • Internal Rate of Return (IRR)
  • Physical detention of suspects
  • Report writing abilities
  • Department reviews
  • Customer service
  • Communication
  • Leadership
  • Reliable and trustworthy
  • Staff development
  • Marketing
  • Sales Techniques
  • Issue and conflict resolution
  • Multitasking
  • Supervision
  • Teambuilding
06/2018 to Current Asset Protection Associate Lineage Logistics | Kent, WA,
  • Maintained store compliance with physical security schematics to protect assets.
  • Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
  • Maintained safety and security of premises, visitors and employees.
  • Reviewed CCTV footage to obtain evidence of theft.
  • Identified and resolved crime cases in partnership with local law enforcement agencies.
  • Completed patrols of store aisles to provide visible deterrent and check for criminal activity.
  • Increased apprehensions by 12% and apprehension dollars by 47% by motivating and coaching direct reports for optimum productivity and performance.
  • Produced well-written reports detailing shoplifting and attempted theft.
  • Detained shoplifters and contacted local law enforcement for immediate assistance.
03/2010 to 06/2018 Asset Protection Manager Jc Penney | Plainfield, IN,
  • Implemented customer and associate safety protocol to prevent slip and fall issues.
  • Represented market at corporate and regional meetings.
  • Reduced shrink costs by $95,000 by supporting control implementation process.
  • Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
  • Identified and recovered $110,000 in overcharged workers' compensation claims by analyzing tracking system data.
  • Controlled reduction of loss inventory by protecting company assets.
  • Conducted thorough investigations of theft-related issues with potential to impact company operations and objectives negatively.
  • Monitored loss prevention operations to minimize impact of shrink and identify theft and fraud.
  • Obtained positions of increasing responsibility based on expertise in loss prevention and store operations.
05/2008 to 03/2010 Pharmacy Technician Amerisourcebergen Corporation - Corporate | Chesterbrook, PA,
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Interpreted and processed medication orders under supervision of pharmacist.
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Prepared prescription transfers to other pharmacies.
  • Efficiently responded to voicemails from healthcare providers and customers.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.
  • Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Verified insurance benefits to refill medications by examining formularies and calling insurance companies for exceptions.
  • Managed medication stocks, including conducting counts, labeling products and maintaining controls.
  • Trained new technicians to provide excellent customer service which resulted in higher customer satisfaction scores.
  • Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
05/2008 to 03/2010 Department Manager The Mitre Corporation | Domestic Teleworker, MA,
  • Employed process improvement initiatives within department.
  • Calculated expenses to correctly mark-up merchandise, remaining competitive.
  • Worked closely with sales associates to complete tasks.
  • Followed all safety protocols and company processes and procedures.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Performed opening and closing duties as part of management team, including cash management.
  • Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Recruited, hired and trained 6 employees for marketing and sales department.
  • Cross-trained in every store role to maximize operational knowledge.
  • Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
  • Reviewed employee performance every 6 months and delivered constructive feedback to improve weaknesses.
  • Developed team members into supervisors and department managers to promote family-based and performance-oriented culture.
  • Created schedules to keep every shift well-staffed during holidays and busy periods.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
Education and Training
Expected in 05/1986 Associate of Science | Criminal Justice Wharton County Junior College, Wharton, TX GPA:
Expected in 05/1988 Bachelor of Science | Criminal Justice University of Houston, Houston, TX, GPA:

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Resume Overview

School Attended

  • Wharton County Junior College
  • University of Houston

Job Titles Held:

  • Asset Protection Associate
  • Asset Protection Manager
  • Pharmacy Technician
  • Department Manager


  • Associate of Science
  • Bachelor of Science

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