(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Dedicated Loss prevention professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

  • Bilingual (Spanish speaker)
  • Problem analysis and resolution
  • MS Office
  • Team management
  • Operational improvement
  • Complaint resolution
  • Problem resolution
  • Self-Motivated
  • Good Telephone Etiquette
  • Problem-Solving
  • Time Management
  • Conflict Resolution
North Nicholas Senior High School Cape Coral, FL, Expected in 06/2014 High School Diploma : - GPA :
Work History
Children's Mercy Hospital - Guest Experience Specialist
Wichita, KS, 02/2022 - Current
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
  • Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Trained new personnel regarding company operations, policies and services.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Carried out day-to-day duties accurately and efficiently.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Belk - COVID-19 Tester
Lenoir, NC, 09/2021 - 02/2022
  • Handled and stored potentially contaminated nasal, oral and blood samples to prevent compromise.
  • Reported positive and negative response cases according to established protocols and reporting mandates.
  • Documented findings according to established standards, logging and communicating details to streamline infection assessment process.
  • Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
First Financial Bankshares - Asset Protection Associate
Hereford, TX, 11/2020 - 09/2021
  • Contacted local authorities and apprehended shoplifters.
  • Controlled reduction of loss inventory by protecting company assets.
  • Introduced and implanted viable loss control strategies by maintaining strong partnerships and trust with customers.
  • Patrolled store departments to check for suspicious activities.
  • Wrote reports outlining activities and results.
  • Checked CCTV for evidence of shoplifting.
  • Represented Walmart in court proceedings and investigations.
  • Wrote reports for internal and external crime, burglary or theft.
  • Kept patrons and employees safe and from criminal activity.
  • Built cross-functional relationships with business partners to reduce losses.
  • Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
  • Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
Snap-On Tools - Loss Prevention Specialist
Kenosha, WI, 02/2020 - 10/2020
  • Prepared reports for clients and underwriters regarding property loss features and recommendations for improvement and future needs.
  • Introduced and implanted viable loss control strategies by maintaining strong partnerships and trust with customers.
  • Provided loss control reporting for prospects and clients.
  • Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
  • Supported audits, shortage control initiatives, apprehensions and disposition by preparing and reviewing associated paperwork.
  • Evaluated exhibited behavior and age of suspected perpetrators to calculate appropriate response to suspected theft attempts, erring on side of caution to mitigate liability risk.
  • Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
  • Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
  • Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
Partners Healthcare System - Customer Service Representative
Cambridge, MA, 11/2019 - 02/2020
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with up to 100+ calls in queue per minute.
  • Entered customer interaction details to track requests, document problems and record solutions offered.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
Company Name - Signal Support Systems Specialist
City, State, 08/2014 - 07/2019
  • Handled all troubleshooting tasks for signal support services, which included radio, wire and battlefield automated systems.
  • Utilized technical equipment to monitor network status in operational environments.
  • Provided maintenance and technical assistance to commanders and staff in regards to signal support systems.
  • Updated hardware and software platforms by implementing automation and efficiency improvements.
  • Wrote and executed information services policies for use by supported organizations.
  • Trained new system users and employees in classroom type sessions to promote useful system knowledge and operations expertise.
  • Delivered professional persona and attitude at all times, even when dealing with unhappy or irate individuals, to meet and exceed company objectives.
  • Applied diagnostics and testing tools to systems, quickly identifying issues and implementing completing resolutions.
  • Performed regular maintenance and testing to service and optimize complex computer systems, applications and environments.
  • Collaborated successfully with clients to achieve objectives by utilizing strong communication, interpersonal and people skills.
  • Supervised and assisted with battlefield signal support systems and terminal devices.

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Resume Overview

School Attended

  • North Nicholas Senior High School

Job Titles Held:

  • Guest Experience Specialist
  • COVID-19 Tester
  • Asset Protection Associate
  • Loss Prevention Specialist
  • Customer Service Representative
  • Signal Support Systems Specialist


  • High School Diploma

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