asset protection associate resume example with 6+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Dedicated Loss prevention professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Skills
Bilingual (Spanish speaker)
Problem analysis and resolution
MS Office
Team management
Operational improvement
Complaint resolution
Problem resolution
Self-Motivated
Good Telephone Etiquette
Problem-Solving
Time Management
Conflict Resolution
Education
North Nicholas Senior High School Cape Coral, FL, Expected in 06/2014 ā āHigh School Diploma : - GPA:
Prepared reports for clients and underwriters regarding property loss features and recommendations for improvement and future needs.
Introduced and implanted viable loss control strategies by maintaining strong partnerships and trust with customers.
Provided loss control reporting for prospects and clients.
Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
Supported audits, shortage control initiatives, apprehensions and disposition by preparing and reviewing associated paperwork.
Evaluated exhibited behavior and age of suspected perpetrators to calculate appropriate response to suspected theft attempts, erring on side of caution to mitigate liability risk.
Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
Partners Healthcare System - Customer Service Representative Cambridge, MA, 11/2019 - 02/2020
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with up to 100+ calls in queue per minute.
Entered customer interaction details to track requests, document problems and record solutions offered.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Offered advice and assistance to customers, paying attention to special needs or wants.
Company Name - Signal Support Systems Specialist City, State, 08/2014 - 07/2019
Handled all troubleshooting tasks for signal support services, which included radio, wire and battlefield automated systems.
Utilized technical equipment to monitor network status in operational environments.
Provided maintenance and technical assistance to commanders and staff in regards to signal support systems.
Updated hardware and software platforms by implementing automation and efficiency improvements.
Wrote and executed information services policies for use by supported organizations.
Trained new system users and employees in classroom type sessions to promote useful system knowledge and operations expertise.
Delivered professional persona and attitude at all times, even when dealing with unhappy or irate individuals, to meet and exceed company objectives.
Applied diagnostics and testing tools to systems, quickly identifying issues and implementing completing resolutions.
Performed regular maintenance and testing to service and optimize complex computer systems, applications and environments.
Collaborated successfully with clients to achieve objectives by utilizing strong communication, interpersonal and people skills.
Supervised and assisted with battlefield signal support systems and terminal devices.
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