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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Dedicated to minimizing loss from employee and customer activities by applying strong skills in observation and investigations. Skilled in dealing with physical confrontations.

Proficient at detaining shoplifters and employees with minimal altercations. Familiar with collaborating with local law enforcement agencies to provide evidence of theft or criminal activity and assist with investigations at retail businesses.

Adaptable Asset Protection Associate skilled in investigation and loss prevention demonstrated over 11 years of industry experience. Advanced knowledge of criminal and civil law with history of building and maintaining productive partnerships with law enforcement specialists.

Resourceful loss prevention officer and security management professional with over 11 years of experience maintaining secure environments while providing effective security presence and visible deterrent to crime. Personable leader to monitor rule infractions, detect suspicious activities and minimize threats. Forward-thinking emergency response specialist. Remains calm during stressful situations.

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Skills
  • CCTV tracking
  • Report writing abilities
  • Risk management
  • Department reviews
  • Loss prevention background
  • Physical detention of suspects
  • CCTV Systems
  • Multitasking
  • Decision-making
  • PPE use
  • Teambuilding
  • Friendly, positive attitude
  • Reliable and trustworthy
  • Conflict resolution techniques
  • Customer Service
  • Quality assurance controls
  • Research ability
  • Product Knowledge
  • Skilled multi-tasker
Experience
04/2010 to Current Asset Protection Associate Carvana | Boggstown, IN,
  • Maintained safety and security of premises, visitors and employees.
  • Produced well-written reports detailing shoplifting and attempted theft.
  • Reviewed CCTV footage to obtain evidence of theft.
  • Controlled reduction of loss inventory by protecting company assets.
  • Detained shoplifters and contacted local law enforcement for immediate assistance.
  • Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
08/2000 to 10/2005 Photo Lab Manager Marriott International | Corinth, TX,
  • Oversaw address of customer requests for friendly, knowledgeable service and support.
  • Reviewed customer requests, resolved questions and defined specifications before completing orders.
  • Prepared photos and documents for framing by following customer requests and checked final results against specifications and internal quality standards.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Planned and optimized warehouse work processes to improve fulfillment system efficiency.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Coordinated maintenance on physical condition of warehouse and equipment, routinely assessing each for needed repairs, updates or replacements.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Cross-trained in every store role to maximize operational knowledge.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.
  • Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
  • Identified business issues, creating customized solutions for individual problems.
  • Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
  • Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
06/2003 to 01/2004 Waitress Marriott International | Doral, FL,
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Increased sales of high margin menu items through effective upselling.
  • Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Served plated dinners, oversaw buffet-style dinners and passed hors d'oeuvres for parties.
  • Cleared table and bussed dishes to allow for quick setups.
  • Set up dining room to meet hospitality and service standards.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Implemented sanitary food handling, holding and service protocols.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Documented food orders and ran items to guest tables in dining room.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Reset tables between guests, refilled condiments and wiped down surfaces.
  • Relayed orders and special requests to cooks.
  • Calculated charges, issued table checks and collected payments from customers.
  • Handled special customer requests for separate checks and menu substitutions.
  • Provided timely checks on guest needs and brought requests.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Calculated accurate bill amounts and processed cash and credit card payments.
  • Restocked tables, wait staff areas and order staging areas.
  • Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
06/1999 to 08/2000 Waitress Duffys Restaurant | City, STATE,
  • Provided exceptional service to high volume of daily customers.
  • Welcomed incoming patrons and seated at optimal locations based on individual preferences and server balancing requirements.
  • Plated food and assessed plate presentation to maintain highest standard of food quality.
  • Practiced safety and loss prevention procedures, adhering to universal precautions and infection control guidelines.
  • Inventoried food supplies to determine needs and replenish stations.
  • Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Discussed dining menu information to aid in decision process for senior residents.
  • Restocked tables, wait staff areas and order staging areas.
  • Calculated accurate bill amounts and processed cash and credit card payments.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Provided timely checks on guest needs and brought requests.
  • Handled special customer requests for separate checks and menu substitutions.
  • Calculated charges, issued table checks and collected payments from customers.
  • Relayed orders and special requests to cooks.
  • Reset tables between guests, refilled condiments and wiped down surfaces.
  • Set up tables and counters to prepare dining and serving areas.
  • Documented food orders and ran items to guest tables in dining room.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Greeted newly seated guests promptly, filled water glasses and brought bread to table.
Education and Training
Expected in 11/2009 GED | Boces Adult Program, Monticello, NY GPA:

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Resume Overview

School Attended

  • Boces Adult Program

Job Titles Held:

  • Asset Protection Associate
  • Photo Lab Manager
  • Waitress
  • Waitress

Degrees

  • GED

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