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Asset Protection Associate Resume Example

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ASSET PROTECTION ASSOCIATE
Summary

Attentive supervisor with 5 years of experience guiding top-quality talent. Qualified in managing staff by continually assessing sales performance, maintaining accountability and overseeing inventory management. Consistently foster superior customer service standards by coaching team members to effectively address customer concerns and communicate with tact and diplomacy.

Skills
  • Safety behaviors expertise
  • Standard operating procedures understanding
  • Individual and group instruction
  • Interviewing
  • Troubleshooting and resolution
  • Detainment
  • Database entry
  • Invoice verification
  • Cost analysis and savings
  • Supplier relationship management
  • Mentoring and training
  • Inventory organization
  • Stock management
  • POS systems operations
  • Issue resolution
  • Records maintenance
  • Leadership development
  • Driving business growth
  • Creating store processes
  • Inventory control procedures
  • Proficient in MS Office
  • Personnel training and development
  • Dedicated team player
  • Loss prevention
  • Approachable
  • Team leadership
  • Employee scheduling
  • Cheerful and energetic
  • Excellent time management
  • CCTV tracking
  • Department reviews
  • Report writing abilities
  • Loss prevention background
  • CCTV systems
  • Investigation and interrogation
  • Accounting investigations
Experience
Asset Protection Associate, Walmart, January 2008-January 2012Houston, TX
  • Produced well-written reports detailing shoplifting and attempted theft.
  • Maintained safety and security of premises, visitors and employees.
  • Partnered with store managers on basis to conduct loss investigations.
  • Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
  • Participated in securing program special projects to aid division with better practice delivery.
  • Noted and followed up on any unusual behavior.
  • Maintained store compliance with physical security schematics to protect assets.
  • Planned, organized and scheduled strategy collaboration with other asset protection specialists.
  • Identified potential shoplifters and alerted management.
  • Reviewed CCTV footage to obtain evidence of theft.
  • Reached out to local law enforcement and detained shoplifters.
  • Controlled reduction of loss inventory by protecting company assets.
  • Completed patrols of store aisles to provide visible deterrent and check for criminal activity.
Fire Watcher, Certified Safety , January 2012-January 2013Houston , TX
  • Decreased safety accidents by closely monitoring coworkers, welding tasks and construction areas.
  • Controlled traffic movements near, in and around work zones.
  • Protected crew and general public by keeping traffic away from dangerous locations.
Security Supervisor, G4S Secure Solutions, January 2013-December 2016Houston , TX
  • Implemented new security protocols to prohibit trespassing and increase safety.
  • Developed and implemented training methods to promote improved officer performance.
  • Hired, trained and managed staff of 30+ associates.
  • Supervised property entrances and exits and monitored employee safety.
  • Demonstrated ability to think fast and remain calm under pressure.
  • Led security team and contributed to on-call shifts.
  • Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
  • Developed and implemented training procedures for all newly hired personnel.
  • Recorded required data for incident reports and files quickly and accurately.
  • Provided security team leadership and contributed to on-call duties.
  • Trained new security officers on safety protocols and company standards.
Assistant Store Manager, Walmart, January 2016-CurrentHouston , TX
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
  • Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
  • Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
  • Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Encouraged professional growth and talent development in associates to increase performance in all areas.
  • Conducted yearly performance reviews to organize training and development for staff.
  • Coached and developed store associates through formal and informal interactions.
  • Minimized waste through expense tracking and effective cost control strategies.
  • Promoted and supported strong relationships with local community organizations in surrounding area.
  • Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
  • Ensured proper organization of store, responded to customer complaints and answered questions quickly.
  • Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
  • Collaborated with department heads to identify opportunities, develop timely solutions and create action plans.
  • Conducted analysis to address productivity and employee needs which resulted in improved employee morale.
  • Planned, organized and scheduled strategy collaboration with other asset protection specialists.
  • Monitored loss prevention operations to minimize impact of shrink and identify theft and fraud.
  • Monitored loss prevention operations to reduce impact of loss and identify theft and fraud.
  • Researched and closed 20+ cases involving internal theft crime.
  • Controlled reduction of loss inventory by protecting company assets.
  • Decreased loss by facilitating training programs on loss prevention, policies and operations.
  • Trained department managers and management teams on effective shrink action plans to support loss prevention initiatives and programs.
Education and Training
High School DiplomaPark View Baptist, , HoustonTXJanuary 2013
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Resume Overview

Companies Worked For:

  • Walmart
  • Certified Safety
  • G4S Secure Solutions

School Attended

  • Park View Baptist

Job Titles Held:

  • Asset Protection Associate
  • Fire Watcher
  • Security Supervisor
  • Assistant Store Manager

Degrees

  • High School Diploma

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