Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Adept at preventing employee and visitor criminal activity with observational and investigation abilities. Knowledgeable about how to deal with physical altercations in a safe way. Energetic team leader with solid record of accomplishment in fast paced settings. Consistently uphold safety standards, satisfy customer needs and maintain inventory controls. Work with utmost professionalism and team-oriented approaches to establish clear workflows and achieve shift targets.
Skills
Evidence Collection
Security Camera Monitoring
Prevention of Criminal Activity
Report Writing Skills
Department Patrols
Hand and power tools
Credit card processing
Cash register operations
Customer Relations
Strategic Planning
Supervision
Store Management
Staff Management
Goal-setting
Documentation and reporting
Organization skills
Professional demeanor
Communications
Surveillance
Shrinkage Reduction
CCTV Monitoring
Loss prevention experience
Exceptional finish carpentry skills
Safety and compliance
Customer assistance
Point of Sale Knowledge
Money handling
Scheduling
Safety Understanding
Operations management
Inventory control and record keeping
Security awareness
Verbal and written communication
Telephone skills
POS systems
ServSafe
Work History
03/2020 to CurrentAsset Protection AssociateStockx | Manhattan, NY,
Checked CCTV for evidence of shoplifting.
Contacted local authorities and apprehended shoplifters.
Patrolled store departments to check for suspicious activities.
Represented Walmart in court proceedings and investigations.
Reduced shrink through thorough training of loss prevention staff and meticulous reviews of company documents.
Built cross-functional relationships with business partners to reduce losses.
Controlled reduction of loss inventory by protecting company assets.
Wrote reports for internal and external crime, burglary or theft.
Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
Enhanced training processes for both clients and departments to increase overall functionality.
Provided meaningful solutions by garnering teams of risk management specialists to meet client needs.
07/2018 to 03/2020Customer Service ManagerWestrock Company | Demopolis, AL,
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Exceeded team goals and collaborated with staff members
to implement customer service initiatives.
Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Maintained current knowledge of store promotions and highlighted sales to customers.
Counted cash in register drawer at beginning and end of shift.
Requested official identification for moneygram and money order purchases and verified details, consistently meeting strict legal standards of underage sales.
Monitored self-checkout systems and provided assistance or intervention where required.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Loaded customer credit cards and signed up new customers for card programs.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Assisted customers with locating and choosing merchandise in any store department.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Managed customer relations and customer service through daily communication and interaction.
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
10/2015 to 07/2018Shift SupervisorSchweitzer-Mauduit International, Inc. | Richland, PA,
Applied security, safety and loss prevention strategies during shifts.
Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
Completed store opening and closing procedures, including setting up registers and checking products.
Developed and enhanced job assignments for shift team, planned production schedules and strengthened organization of task flows.
Helped store management meet standards of service and quality in daily operations.
Responded to and resolved customer questions and concerns.
Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
Education
Expected in 05/2020Bachelor of Science | Criminal Justice And Police Studies Eastern Kentucky University, Richmond, KYGPA:
Received "I Am UNITE" scholarship
Recieved KFC REACH Grant scholarship
Graduated with 3.22 GPA
Elected to Vice President for The National Wild Turkey Federation in 2018
Member of Kappa Delta Tau
Expected in 05/2017High School Diploma | Bell County High School, Pineville, KYGPA:
Elected to Vice President for the Student Council in 2015
Elected to President for Skills USA Organization in 2016
Professional development completed in Occupational Safety/Carpentry
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