Asset Protection Associate Resume Example
Love this resume?Build Your Own Now
ASSET PROTECTION ASSOCIATE
Professional Summary
Adept at preventing employee and visitor criminal activity with observational and investigation abilities. Knowledgeable about how to deal with physical altercations in a safe way. Energetic team leader with solid record of accomplishment in fast paced settings. Consistently uphold safety standards, satisfy customer needs and maintain inventory controls. Work with utmost professionalism and team-oriented approaches to establish clear workflows and achieve shift targets.
Skills
|
|
Work History
03/2020 to CurrentAsset Protection AssociateStockx | Manhattan , NY
- Checked CCTV for evidence of shoplifting.
- Contacted local authorities and apprehended shoplifters.
- Patrolled store departments to check for suspicious activities.
- Represented Walmart in court proceedings and investigations.
- Reduced shrink through thorough training of loss prevention staff and meticulous reviews of company documents.
- Built cross-functional relationships with business partners to reduce losses.
- Controlled reduction of loss inventory by protecting company assets.
- Wrote reports for internal and external crime, burglary or theft.
- Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
- Enhanced training processes for both clients and departments to increase overall functionality.
- Provided meaningful solutions by garnering teams of risk management specialists to meet client needs.
07/2018 to 03/2020Customer Service ManagerWestrock Company | Demopolis , AL
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Exceeded team goals and collaborated with staff members
to implement customer service initiatives. - Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Counted cash in register drawer at beginning and end of shift.
- Requested official identification for moneygram and money order purchases and verified details, consistently meeting strict legal standards of underage sales.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Loaded customer credit cards and signed up new customers for card programs.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Assisted customers with locating and choosing merchandise in any store department.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Managed customer relations and customer service through daily communication and interaction.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
10/2015 to 07/2018Shift SupervisorSchweitzer-Mauduit International, Inc. | Richland , PA
- Applied security, safety and loss prevention strategies during shifts.
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
- Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Completed store opening and closing procedures, including setting up registers and checking products.
- Developed and enhanced job assignments for shift team, planned production schedules and strengthened organization of task flows.
- Helped store management meet standards of service and quality in daily operations.
- Responded to and resolved customer questions and concerns.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
Education
05/2020Bachelor of Science | Criminal Justice And Police Studies Eastern Kentucky University, City, State
- Received "I Am UNITE" scholarship
- Recieved KFC REACH Grant scholarship
- Graduated with 3.22 GPA
- Elected to Vice President for The National Wild Turkey Federation in 2018
- Member of Kappa Delta Tau
05/2017High School DiplomaBell County High School, City, State
- Elected to Vice President for the Student Council in 2015
- Elected to President for Skills USA Organization in 2016
- Professional development completed in Occupational Safety/Carpentry
- Member of Gear-Up Organization
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Length
- Measurable results
- Typos
Resume Overview
School Attended
- Eastern Kentucky University
- Bell County High School
Job Titles Held:
- Asset Protection Associate
- Customer Service Manager
- Shift Supervisor
Degrees
- 05/2020 Bachelor of Science | Criminal Justice And Police Studies
05/2017 High School Diploma
Similar Resumes
