Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Adept at preventing employee and visitor criminal activity with observational and investigation abilities. Knowledgeable about how to deal with physical altercations in a safe way. Energetic team leader with solid record of accomplishment in fast paced settings. Consistently uphold safety standards, satisfy customer needs and maintain inventory controls. Work with utmost professionalism and team-oriented approaches to establish clear workflows and achieve shift targets.

  • Evidence Collection
  • Security Camera Monitoring
  • Prevention of Criminal Activity
  • Report Writing Skills
  • Department Patrols
  • Hand and power tools
  • Credit card processing
  • Cash register operations
  • Customer Relations
  • Strategic Planning
  • Supervision
  • Store Management
  • Staff Management
  • Goal-setting
  • Documentation and reporting
  • Organization skills
  • Professional demeanor
  • Communications
  • Surveillance
  • Shrinkage Reduction
  • CCTV Monitoring
  • Loss prevention experience
  • Exceptional finish carpentry skills
  • Safety and compliance
  • Customer assistance
  • Point of Sale Knowledge
  • Money handling
  • Scheduling
  • Safety Understanding
  • Operations management
  • Inventory control and record keeping
  • Security awareness
  • Verbal and written communication
  • Telephone skills
  • POS systems
  • ServSafe
Work History
03/2020 to Current Asset Protection Associate Stockx | Manhattan, NY,
  • Checked CCTV for evidence of shoplifting.
  • Contacted local authorities and apprehended shoplifters.
  • Patrolled store departments to check for suspicious activities.
  • Represented Walmart in court proceedings and investigations.
  • Reduced shrink through thorough training of loss prevention staff and meticulous reviews of company documents.
  • Built cross-functional relationships with business partners to reduce losses.
  • Controlled reduction of loss inventory by protecting company assets.
  • Wrote reports for internal and external crime, burglary or theft.
  • Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
  • Enhanced training processes for both clients and departments to increase overall functionality.
  • Provided meaningful solutions by garnering teams of risk management specialists to meet client needs.
07/2018 to 03/2020 Customer Service Manager Westrock Company | Demopolis, AL,
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Exceeded team goals and collaborated with staff members
    to implement customer service initiatives.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Counted cash in register drawer at beginning and end of shift.
  • Requested official identification for moneygram and money order purchases and verified details, consistently meeting strict legal standards of underage sales.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Loaded customer credit cards and signed up new customers for card programs.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Managed customer relations and customer service through daily communication and interaction.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
10/2015 to 07/2018 Shift Supervisor Schweitzer-Mauduit International, Inc. | Richland, PA,
  • Applied security, safety and loss prevention strategies during shifts.
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
  • Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Completed store opening and closing procedures, including setting up registers and checking products.
  • Developed and enhanced job assignments for shift team, planned production schedules and strengthened organization of task flows.
  • Helped store management meet standards of service and quality in daily operations.
  • Responded to and resolved customer questions and concerns.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
Expected in 05/2020 Bachelor of Science | Criminal Justice And Police Studies Eastern Kentucky University, Richmond, KY GPA:
  • Received "I Am UNITE" scholarship
  • Recieved KFC REACH Grant scholarship
  • Graduated with 3.22 GPA
  • Elected to Vice President for The National Wild Turkey Federation in 2018
  • Member of Kappa Delta Tau
Expected in 05/2017 High School Diploma | Bell County High School, Pineville, KY GPA:
  • Elected to Vice President for the Student Council in 2015
  • Elected to President for Skills USA Organization in 2016
  • Professional development completed in Occupational Safety/Carpentry
  • Member of Gear-Up Organization

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Resume Overview

School Attended

  • Eastern Kentucky University
  • Bell County High School

Job Titles Held:

  • Asset Protection Associate
  • Customer Service Manager
  • Shift Supervisor


  • Bachelor of Science
  • High School Diploma

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