Dedicated to minimizing loss from employee and customer activities by applying strong skills in observation and investigations. Skilled in dealing with physical confrontations in calm and professional manner.
Skills
Department reviews
CCTV tracking
Report writing abilities
Loss prevention background
Investigation and interrogation
CCTV Systems
Process improvement
Customer service
Inventory management
Team building
Security systems
Experience
Asset Protection Associate, 10/2018 to Current Stockx – West Caldwell, NJ,
Implemented customer and associate safety protocol to prevent accidents and store shrink issues.
Completed patrols of store aisles to provide visible deterrent and check for criminal activity
Increased apprehensions by 90% and apprehension dollars by 95% by motivating and coaching direct reports for optimum productivity and performance.
Reviewed CCTV footage to obtain evidence of theft.
Researched and closed 500 cases involving shoplifting crime. both internal and external
Noted and followed up on any unusual behavior.
Planned, organized and scheduled strategy collaboration with other asset protection specialists.
Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
Identified potential shoplifters and apprehended them.
Maintained store compliance with physical security schematics to protect assets.
Participated in securing program special projects to aid division with better practice delivery.
Built cross-functional relationships with business partners to reduce losses.
Maintained safety and security of premises, visitors and employees.
Partnered with store managers on basis to conduct loss investigations.
Produced well-written reports detailing shoplifting and attempted theft.
Delivery Truck Driver, 03/2018 to 10/2018 Rogers Group Inc – Greenbrier, AR,
Maneuvered shipments with carts, hands trucks and pallet jacks, efficiently loading and unloading vehicles to maintain tight timetables.
Verified order details at distribution center and customer locations to prevent errors.
Planned efficient routes and adjusted strategies based on current weather and traffic information.
Contacted customers prior to delivery to confirm and coordinate delivery times.
Delivered exceptional customer service in all interactions to promote satisfaction and maintain company loyalty.
Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
Loaded, balanced and secured product to safely transport goods.
Demonstrated safe driving by observing all road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
Maintained safe driving habits to protect property and general public on roadways.
Obtained receipts or signatures for delivered goods, collecting payment for services when required.
Maintained records such as vehicle logs, records of cargo, or billing statements in accordance with regulations
Inspected vehicle prior to and after completing each shift, noting any damage or issues in detailed logs.
Solar Panel Installer/Solar Sales Consultant, 09/2017 to 03/2018 Sunrun Inc. – City, STATE,
Leveraged contacts with satisfied customers to generate referrals and new business.
Inspected customers' homes and businesses to develop detailed solar installation quotes.
Educated homeowners on benefits of solar energy such as potential savings, lowered environmental impacts and likely increases in home value.
Employed consumer-focused sales practices centered on helping families save money.
Developed expertise in renewable energy and smart home products to better serve customers' needs and promote products.
Prepared and delivered polished and professional customer presentations.
Conducted follow-up calls with warm leads to cement connections and pursue conversions.
Maintained schedules of appointments with prospective and established customers.
Attended product training, workshops and conferences to maintain current understanding of industry trends and advancements.
Talked with customers about benefits of solar power in comparison with traditional power services.
Airframe Mechanic, 08/2012 to 08/2017 United States Marine Corps – City, STATE,
Performed daily inspections, including both postflight and preflight inspections.
Inspected, removed and replaced components of hydraulic systems and replaced gaskets and wipers in hydraulic components.
Installed and rigged ejection seats, shoulder harnesses, lap belts and face-curtain mechanisms.
Prepared metal parts of requisite measurements by way of fabrication, soldering stretching or shrinking.
Maintained various aircraft systems, including air conditioning, cabin and cockpit heat and pressurization and ventilation.
Recorded all maintenance performance in aircraft logbooks and completed other paperwork requirements as needed.
Oversaw inventory usage and executed replenishment duties when needed.
Supervised and completed flight line foreign object prevention walks.
Executed corrosion control and inspection duties with minimal supervision.
Effectively cut costs by troubleshooting systems and reducing black box replacement maintenance.
Cultivated safe and organized work area by maintaining active control over tools and equipment and retaining FOD awareness at all time.
Education and Training
High School Diploma: , Expected in 05/2012 TL Hanna High - Anderson, SC, GPA:
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