LiveCareer-Resume

asset protection associate resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Dedicated, organized Manager and effective leader with over 10 years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management, and process improvement. Possess in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion. Effective and loyal cross-functional communicator and problem solver seeking to leverage background into a management role with a progressive organization.

Skills
  • Policies and procedures implementation
  • Multi-unit operations management
  • Business process re-engineering
  • Customer service
  • Staff training and development
  • Team building
  • Warehouse operations
  • Dedicated
  • Business and Operations Management
  • Conflict resolution
  • Customer relationship management
  • Delegation
  • Communication improvements
  • Goal attainment
  • High-pressure environments
  • Management
  • Process improvement
  • Continuous improvements
  • Cost reduction strategies
Experience
Lead Driver/ Appliance Installer, 06/2022 - Current
Burlington Coat Factory Corporation Plainfield, IN,
  • Tested appliance operation following installation to make adjustments for optimal performance.
  • Instructed customers on how to properly operate, care for and configure appliances.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Identified needs of customers promptly and efficiently.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
Asset Protection Associate, 10/2021 - 04/2022
Lincare Rifle, CO,
  • Maintained safety and security of premises, visitors and employees.
  • Produced well-written reports detailing shoplifting and attempted theft.
  • Reviewed CCTV footage to obtain evidence of theft.
  • Controlled reduction of loss inventory by protecting company assets.
  • Identified potential shoplifters and alerted management.
  • Completed patrols of store aisles to provide visible deterrent and check for criminal activity.
  • Detained shoplifters and contacted local law enforcement for immediate assistance.
  • Partnered with store managers on basis to conduct loss investigations.
  • Maintained store compliance with physical security schematics to protect assets.
  • Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
  • Increased apprehensions by motivating and coaching direct reports for optimum productivity and performance.
Curbside Supervisor, 07/2021 - 10/2021
Ait Worldwide Logistics Dearborn Heights, MI,
  • Provided ongoing training to address staff needs.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Complied with company policies, objectives and communication goals.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Coached staff members to develop long-term career goals.
  • Responded to customer questions regarding products, prices and availability.
  • Planned and managed resources to consistently meet production, quality and cost goals.
  • Identified needs of customers promptly and efficiently.
  • Enforced company policies, answered coworkers' questions and trained new personnel.
  • Completed ongoing quality checks on [Type] products, closely following strict quality assurance guidelines.
Sales Representative, 12/2020 - 06/2021
Graphic Enterprises Inc. City, STATE,
  • Fostered relationships with customers to expand customer base and retain business.
  • Identified customer needs to deliver relevant job solutions and meet target budgets.
  • Answered customer questions in-person, through email and over phone to maximize customer service.
  • Prepared and processed contracts and order forms for new and existing customers.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
Operations Manager, 04/1996 - 03/2020
Company Name City, State,
  • Worked collaboratively to enhance processes and implement more efficient operations, resulting in 20% increase in profitability.
  • Assisted in refining procedures, defining best practices and correcting reported audit issues.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Implemented conflict-resolution tactics by cooperating with clients and staff to achieve team objectives.
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Analyzed strategic, core, and support processes and recommended improvements to streamline processes.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics to implement improvements.
  • Boosted company efficiency through technology upgrades and process improvements which led to an increase company profibility.
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Defined business requirements, data models and report structures to enhance organizational efficiencies.
  • Devised business and technology strategies to create performance metrics, reporting and analysis systems in support of investigative operations.
  • Designed performance metrics to track progress and strategic business goals.
  • Collaborated with subordinate managers to assess needs and optimize activities.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
Education and Training
Studied: Industrial And Product Design 09/1988-05/1991, Expected in
-
Kent State University - Kent, OH
GPA:
Status -
High School Diploma: , Expected in 06/1988
-
Perry High School - Massillon, OH
GPA:
Status -

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Resume Overview

School Attended

  • Kent State University
  • Perry High School

Job Titles Held:

  • Lead Driver/ Appliance Installer
  • Asset Protection Associate
  • Curbside Supervisor
  • Sales Representative
  • Operations Manager

Degrees

  • Studied
  • High School Diploma

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