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Asset Protection Associate Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Amiable Asset Protection Associate skilled in creating constructive and cooperative working relationships within team setting. Solid leader successfully follows through with team goals and expectations.

Skills
  • POS systems
  • Cash counting machine operations
  • Liquor regulations and compliance
  • ID verification
  • Security monitoring
  • Customer assistance
  • Merchandise restocking
  • Payment processing
  • Cash drawer balancing
  • Cash management
  • Cash register operation
  • Issue resolution
  • Credit and cash transactions
  • Scanner operations
  • Loss prevention
  • Coin counting
  • Effective customer upselling
  • Returns and exchanges
Education and Training
East Jackson Comprehensive High School Commerce, GA Expected in 05/2019 High School Diploma : - GPA :
Experience
Stop And Shop - Asset Protection Associate
Cumberland, RI, 11/2019 - 11/2020
  • Reviewed CCTV footage to obtain evidence of theft.
  • Participated in securing program special projects to aid division with better practice delivery.
  • Controlled reduction of loss inventory by protecting company assets.
  • Maintained store compliance with physical security schematics to protect assets.
  • Identified potential shoplifters and alerted management.
  • Built cross-functional relationships with business partners to reduce losses.
  • Completed patrols of store aisles to provide visible deterrent and check for criminal activity.
  • Partnered with store managers on basis to conduct loss investigations.
  • Planned, organized and scheduled strategy collaboration with other asset protection specialists.
  • Detained shoplifters and contacted local law enforcement for immediate assistance.
  • Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
  • Maintained safety and security of premises, visitors and employees.
  • Produced well-written reports detailing shoplifting and attempted theft.
Burger King Corporation - Cashier
Rogers Park, IL, 06/2019 - 11/2019
  • Operated cash register, collected payments and provided accurate change.
  • Helped customers find specific products, answered questions and offered product advice.
  • Scanned customer purchases and supported transactions to streamline sales process.
  • Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
  • Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
  • Worked closely with front-end staff to assist customers.
  • Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
  • Verified customer identification for alcohol or tobacco purchases.
  • Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
  • Inspected items for damage and obtained replacements for customers.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Processed all sales transactions promptly to prevent long customer wait times.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Received payments for products and issued receipts.
  • Answered customer quests, provided store information and escorted to desired store areas.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Cass Information Systems, Inc - Customer Service Associate
Greenville, SC, 10/2018 - 06/2019
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Reviewed account and service histories to identify trends and issues.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
  • Shared detailed information regarding options to help customers make decisions.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Consulted with customers regarding needs and addressed concerns.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Recommended improvements to products and services to mitigate complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
  • Relayed productive customer feedback to marketing teams.
  • Supported operational improvements and resolution of problems to deliver top-notch customer service.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Strengthened traceability by developing organization systems for client contracts, records, reports and agendas.
  • Executed on-time and under-budget project management on complex issues while updating customers on technician availability.

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87Good

Resume Strength

  • Formatting
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • East Jackson Comprehensive High School
Job Titles Held:
  • Asset Protection Associate
  • Cashier
  • Customer Service Associate
Degrees
  • High School Diploma

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