asset protection associate resume example with 3+ years of experience
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Skills
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Experience
02/2015 to 09/2016 Asset Protection Associate Stop And Shop | Dennis, MA,
- Maintained safety and security of premises, visitors and employees.
- Produced well-written reports detailing shoplifting and attempted theft.
- Reviewed CCTV footage to obtain evidence of theft.
- Controlled reduction of loss inventory by protecting company assets.
- Identified potential shoplifters and alerted management.
- Completed patrols of store aisles to provide visible deterrent and check for criminal activity.
- Detained shoplifters and contacted local law enforcement for immediate assistance.
- Partnered with store managers on basis to conduct loss investigations.
- Maintained store compliance with physical security schematics to protect assets.
- Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
- Planned, organized and scheduled strategy collaboration with other asset protection specialists.
- Built cross-functional relationships with business partners to reduce losses.
- Implemented customer and associate safety protocol to prevent accident and theft issues.
- Participated in securing program special projects to aid division with better practice delivery.
06/2014 to 01/2015 Customer Service Representative Enterprise Rent-A-Car | Philadelphia, PA,
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- Assisted customers in making payments on accounts and setting up payment plans.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Delivered service and support to each customer, paving way for future business opportunities.
- Upheld strict quality control policies and procedures during customer interactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Assessed customer account information to determine current issues and potential solutions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.x
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Remained constantly aware of customer activity to ensure safe and secure shopping environment.
- Assessed customer needs and upsold products and services to maximize sales.
- Set up and activated customer accounts.
- Recommended improvements to products and services to mitigate complaints.
- Trained new employees on procedures and policies to maximize team performance.
- Exceeded company productivity standards on consistent basis.
01/2013 to 05/2014 Waitress Life Care Centers Of America | Hilliard, FL,
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Stocked server areas with supplies before, during and after shifts.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Minimized customer wait times by taking and filling large volume of orders each day.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
- Increased sales of high margin menu items through effective upselling.
- Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
- Served plated dinners, oversaw buffet-style dinners and passed hors d'oeuvres for parties.
- Assisted kitchen staff with food counts by determining number of items required for complete service.
- Cleared table and bussed dishes to allow for quick setups.
- Set up dining room to meet hospitality and service standards.
- Resolved customer concerns with friendly and knowledgeable service.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Developed strong and lasting resident relationships.
- Greeted newly seated guests promptly, filled water glasses and brought bread to table.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Implemented sanitary food handling, holding and service protocols.
- Operated POS terminals to input orders, split bills and calculate totals.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Completed opening and closing checklists to facilitate smooth restaurant operations.
- Documented food orders and ran items to guest tables in dining room.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Set up tables and counters to prepare dining and serving areas.
- Reset tables between guests, refilled condiments and wiped down surfaces.
- Completed final preparations of dishes and quickly delivered items to customers.
- Relayed orders and special requests to cooks.
- Calculated charges, issued table checks and collected payments from customers.
- Handled special customer requests such as separate checks and menu substitutions.
- Provided timely checks on guest needs and brought requests.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Calculated accurate bill amounts and processed cash and credit card payments.
- Restocked tables, wait staff areas and order staging areas.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Discussed dining menu information to aid in decision process for senior residents.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
- Inventoried food supplies to determine needs and replenish stations.
- Practiced safety and loss prevention procedures, adhering to universal precautions and infection control guidelines.
- Provided exceptional service to high volume of daily customers.
Education and Training
Expected in 06/2009 High School Diploma | West Stanly High School, Oakboro, NC
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Resume Overview
School Attended
- West Stanly High School
Job Titles Held:
- Asset Protection Associate
- Customer Service Representative
- Waitress
Degrees
- High School Diploma
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